Jacqui and the team are great, they are professional and help you with your dream holiday explain everything in great detail, if they are unsure they will find out and get back to you. Jacqui even wor... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Peter made me feel very calm and comfortable about booking my holiday. He explained about the area that I was enquiring about and managed to get me a better deal for what I was looking for. He was ver... Se mer
Företaget har svarat
We explained destination of travel - ship company - travel dates - over night accommodations required - all necessary transfers , fair play to Jacqui she came up trumps again. Richard & Val
Företaget har svarat
Each time I've looked or booked a holiday, it has been done without any issues, and your staff have made this possible. I usually book in Pontypridd where I live, but we were in Cardiff and just went... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktuppgifter
37 Queen Street, CF10 2AS, Cardiff, Storbritannien
- 02921433032
4,9
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent as always with the personal…
Excellent as always with the personal touch ,once again thank Peter Breeze
30 januari 2026
Svar från Hays Travel - Cardiff
Jacqueline,
We appreciate you taking the time to share your continued positive experience with us. We're happy to hear that you value our personal touch!
Hays Travel
Great Customer service
The member of staff did everything she could to find the type of holiday we wanted and at a good price
29 januari 2026
Svar från Hays Travel - Cardiff
Linda Murphy,
We appreciate you taking the time to share your experience. We are so happy to hear that our staff helped you find your ideal holiday at a great price.
Hays Travel
Nothing was too much for Helen to do.
27 januari 2026
Svar från Hays Travel - Cardiff
Joan Coles,
We are happy to hear that everything met your expectations. Thank you for your positive feedback; we appreciate it.
Hays Travel
Very professional, helpful and efficient efficient and
Peter was very professional, helpful and efficient. He understood our requirements and made suggestions and coments which helped us to make a decision.
27 januari 2026
Svar från Hays Travel - Cardiff
Heather McNabb ,
We appreciate you taking the time to share your experience. We're so glad to hear that you found our service helpful and efficient in meeting your needs!
Hays Travel
Nia and Peter were very helpful and…
Nia and Peter were very helpful and professional, I’m hoping that when the holiday arrives everything goes smoothly just like the booking.
27 januari 2026
Svar från Hays Travel - Cardiff
Beverly,
We're happy to hear that the booking process was helpful and professional. We appreciate your feedback and hope your holiday is just as smooth!
Hays Travel
Your STEPH staff were fantastic
Your staff were fantastic, Steph listen to what I wanted, went above and beyond. I'll always book my holidays with you.
27 januari 2026
Svar från Hays Travel - Cardiff
MRS JAY,
We appreciate you taking the time to leave us such a fantastic review! We are so happy to hear that our team provided such great support and service.
Hays Travel
Memories are holidays
What a lovely experience
Walked into Hays travel Queen Street Cardiff
Nia called us over to her desk didn’t ask our names as she remembered us
Nia asked what we were looking for and a few taps on her computer and she found us the perfect holiday, she took about 15 minutes to talk us through the hotel and area (what more could you ask for)
Nia is very professional,understanding and very experienced for such a young lady
Thank you to all the staff for finding our holidays NEVER selling us a holiday we don’t want, giving us time to think about things so we don’t feel rushed
Memories are holidays and you have given plenty of them
25 januari 2026
Svar från Hays Travel - Cardiff
Sara Simmonds,
We appreciate you taking the time to share your lovely experience at our Queen Street Cardiff location. We're happy to hear that our team provided such a professional and understanding service, helping you find the perfect holiday and create lasting memories. Thank you for your kind words!
Hays Travel
Holiday booking
Very competent sorcing locations hotels ect. Very approachable at all levels. Regards David.
23 januari 2026
Svar från Hays Travel - Cardiff
David Ridout,
We're happy to hear that you found our services competent and approachable. We appreciate your positive feedback and thank you for sharing.
Hays Travel
As always absolutely fantastic
As always absolutely fantastic
Jacqueline especially goes above and beyond x
26 januari 2026
Svar från Hays Travel - Cardiff
julie powell,
We're happy to hear that you had a fantastic experience! We appreciate your kind words and are glad that you enjoyed your visit.
Hays Travel
Svar från Hays Travel - Cardiff
Michael,
We appreciate you taking the time to share your positive experience with us. We are so glad to hear you were happy with our service!
Hays Travel
Help when we didn’t know where to start
Peter was extremely helpful when we went into Hayes Cardiff, we didn’t know how to build our holiday but he guided us through made suggestions, and looked for different pricing for us. I contacted him several times in the following days and he answered out of hours, assistance helped us put our holiday together and it’s now booked.
22 januari 2026
Svar från Hays Travel - Cardiff
Denise Vrouwes ,
We're happy to hear that you found our assistance so helpful in planning and booking your holiday. We appreciate you taking the time to share your positive experience.
Hays Travel
Nia👍
Nia was friendly, knowledgeable and efficient. She made the whole process quick, easy and painless
21 januari 2026
Svar från Hays Travel - Cardiff
Good Afternoon Terry
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service from Nia and she was able to find you the perfect holiday.
Your kind comments will be passed on and we look forward to seeing you again soon.
Kind Regards
Helen - Branch Manager
5 stars for Helen at Cardiff Branch
Spoke to Helen at Cardiff branch Monday afternoon explaining my requirements for accommodation in Las Vegas, I had numerous options emailed to me within 10 minutes and all booked up by Tuesday morning.
Excellent service & took away all the hassle of booking through a website with personal service.
Highly recommend.
19 januari 2026
Svar från Hays Travel - Cardiff
Good Afternoon Thomas
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you were happy with the customer service receives from myself and we were able to find you the perfect hotel.
We will be on hand for anything else you may need throughout your holiday journey with us.
Kind Regards
Helen - Branch Manager
Svar från Hays Travel - Cardiff
We appreciate you taking the time to share your positive experience with us; your comments are valuable to our team.
Hays Travel
In praise of Nia at Hays Queen Street
Nia provided us with an excellent service.
She’s knowledgeable, listens and is patient when helping us.
She’s always happy to look for a range of potential options for us to consider.
She’s an excellent ambassador for Hays.
Nia and her colleagues at Cardiff Queen Street really are Hays’ USP and rightfully deserve praise.
12 januari 2026
Svar från Hays Travel - Cardiff
Neil,
We appreciate you taking the time to share your kind words. We're happy to hear that you received excellent service and that our team's knowledge and patience were helpful during the booking process.
Hays Travel
Svar från Hays Travel - Cardiff
Maria Bolderson,
We appreciate you sharing your positive experience with our team; we are so happy to hear that we were helpful and well-informed.
Hays Travel
Very impressive experience
Peter, who dealt with our booking, was friendly, amiable and answered our questions with efficiency and humour.
11 januari 2026
Svar från Hays Travel - Cardiff
A B Francis,
We appreciate you sharing your booking experience with us! We're so glad that our team member was able to assist you so effectively.
Hays Travel
Hays travel Cardiff
Jacqui was amazing and helpful as always, always going above and beyond to find us the best deals. All the staff are friendly in this branch and always chat when we pop in.
17 januari 2026
Svar från Hays Travel - Cardiff
David Shenton,
We appreciate your kind words! We're happy to hear that you consistently receive amazing support and the best deals from our friendly team. Thanks for your review.
Hays Travel
All ways a pleasure to speak the staff…
All ways a pleasure to speak the staff always willing to help to find a holiday for you.
11 januari 2026
Svar från Hays Travel - Cardiff
Mr & Mrs Davidge,
We appreciate your kind words! We're always happy to assist you in finding the perfect holiday that meets your needs and preferences.
Hays Travel
Helen was very helpful
Helen was very helpful, patient and assisted with my request. She provided me with clear information and advice, which was much appreciated.
14 januari 2026
Svar från Hays Travel - Cardiff
We appreciate you taking the time to leave your comments. We're so happy to hear that the information and assistance provided were helpful and clear.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.