As soon as we walked in the shop, we were maid welcome by Bailey, he booked our last holiday. We told him what we were looking for, and that was that, he took over, next thing he said everything is d... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Gemma at the Caerphilly branch was excellent, very patient and professional with us as we were not sure where we wanted to go. We finally booked a holiday in Praia De Rocha in Portugal. Gemma is now... Se mer
Had a great experience in Hayes when looking for information on a multi stop USA advertised trip. Bailey sorted the trip for us and answered all our questions. He checked on alternative hotels and a... Se mer
Företaget har svarat
We booked our holiday with Bailey in Hays Caerphilly. We found him to be very friendly, helpful and nothing was to much trouble. Even after we booked our holiday and phoned up with query, he was onl... Se mer
Företagsinformation
Skrivet av företaget
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktuppgifter
UNIT 8 Castle Court shoppng centre, CF83 1NU, Caerphilly, Storbritannien
- 02922402573
4,9
Utmärkt
627 omdömen
Ber kunder att lämna omdömen
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Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Gemma was great
Gemma was great. She remembered me from my last booking and also remembered some of the issues we’d encountered. She was able to enquire & get answers from the new provider without prompting. She is the reason that I booked again with Hays
1 februari 2026
Svar från Hays Travel - Caerphilly
Anwen,
We appreciate you taking the time to leave us such wonderful feedback. We're so happy to hear that you had such a positive experience and that our service met your needs.
Hays Travel
Staff very friendly and helpful
Staff very friendly and helpful. Very informative and professional.
20 januari 2026
Svar från Hays Travel - Caerphilly
June,
We appreciate you taking the time to leave us such a kind review! We're so happy to hear that our staff were helpful, friendly, and professional.
Hays Travel
Svar från Hays Travel - Caerphilly
Tracey Bolter,
We appreciate you sharing your experience and are so glad our staff were helpful and your booking was nice and easy.
Hays Travel
Excellent
Excellent , Ffion was lovely with a smile on her face and very helpful , found us a lovely hotel and deal
29 januari 2026
Svar från Hays Travel - Caerphilly
Jane Watts,
We're happy to hear that you found your experience excellent. We appreciate your kind words and are so glad ffion could find you a lovely deal!
Hays Travel
Staff are always pleasant and helpful…
Staff are always pleasant and helpful in store and make booking a holiday easy.
18 januari 2026
Svar från Hays Travel - Caerphilly
Kim,
We appreciate your feedback and are so happy to hear our staff made booking your holiday easy and pleasant. Thank you!
Hays Travel
Gemma helped me find the perfect cruise…
Gemma helped me find the perfect cruise at a great price. Gemma was very friendly and helpful and found exactly what we wanted, she did a great job 👍🏼
24 januari 2026
Svar från Hays Travel - Caerphilly
Gavin Paul,
We're happy to hear that Gemma could find you the perfect cruise at a great price! We appreciate your kind words and are so glad you enjoyed your experience.
Thank you for your feedback
Hays Travel Caerphilly
Polite and very helpful
23 januari 2026
Svar från Hays Travel - Caerphilly
MR NEIL DAWE,
We appreciate your kind words and are so glad that we could be of assistance during your visit with us.
Hays Travel Caerphilly
Went in to do my API and travel…
Went in to do my API and travel insurance was helped by Bailey who is sorted it for me, he's very friendly and approachable.
22 januari 2026
Svar från Hays Travel - Caerphilly
Jaci Davies,
We appreciate you taking the time to leave us such positive feedback. We're so glad we could provide friendly and helpful assistance with your API and travel insurance.
Thankk you for your feedback
Hays Travel Caerphilly
Holiday booked as wanted
Holiday booked as we wanted in a short time. Everything required was booked on the date requested.
21 januari 2026
Svar från Hays Travel - Caerphilly
RACHEL WILLIAMS,
We appreciate you taking the time to leave us such a fantastic review! We're so happy we could book the holiday you wanted so quickly.
Hays Travel Caerphilly
Gemma was very patient with us and very…
Gemma was very patient with us and very helpful
21 januari 2026
Svar från Hays Travel - Caerphilly
Carole Watkins,
We appreciate your kind words and are so happy we could assist you; thank you for your review.
Hays Travel
Very friendly and informative.
21 januari 2026
Svar från Hays Travel - Caerphilly
Guest,
We appreciate you taking the time to leave us such a wonderful review! We are so glad that you found our team members helpful and friendly.
Hays Travel
New year ,new travel agents
We booked a holiday at the caerphilly branch of hays travel ,assistants very helpful and friendly answered any questions we had a very pleasant travel agents
13 januari 2026
Svar från Hays Travel - Caerphilly
Hi Lynda,
We're happy to hear that our assistants were helpful and friendly while booking your holiday at our branch. We appreciate your positive feedback on our team!
Thank you 😊
Hays Travel Caerphilly
Svar från Hays Travel - Caerphilly
Thank you for your lovely feedback
The staff are great
The staff are great , knowledge and very patient when I keep changing my mind.
Bailey (manager) has a great team in Caerphilly
16 januari 2026
Svar från Hays Travel - Caerphilly
Thank you so much for your kind review! We’re really pleased to hear that you found the team knowledgeable and patient that’s exactly the experience we aim to provide. Bailey will be delighted to hear your feedback, and we’re very proud of the Caerphilly team. Thank you again for taking the time to share your experience, and we look forward to welcoming you back in the future.
Happy Days
Very helpful and friendly staff. Gave many options for the holiday we were looking for.
14 januari 2026
Svar från Hays Travel - Caerphilly
We appreciate your kind words! We're so glad we could provide you with many options and a positive booking experience.we hope to see you again soon :)
Mix up
One of the staff thought she was doing as a favour by looking at a Euro Disney hotel instead of one outside.We are 7 Adults and 2 children In our family it worked out at 3 rooms 3 Adults and 1 child in a room My 2 Daughters and my 22yr grandson the staff member thought it was all right for my daughter and her son to sleep together she didn't tell us it wasn't a family room only two beds and it would cost an extra thousand pounds to book another room which we couldn't afford and there was nothing they would do about it I'm disappointed we wanted to go for my one daughter's 40 th birthday we same stuck with the arrangement. Bailey got it wrong and insulting we ment for my grandson to share the room not a bed we are not perverse. We wasn't aware that there was only two beds per room until we had the paperwork the one member of staff was new I went in with the hotel off site another member of staff recommended the Sequoia lodge from her own experience. The reason that we went with three staff it's because the staff member was off that day we booked two holidays.we spoke with Bailey about the misunderstanding he was reluctant to do anything so I phoned Euro Disney myself however he did email them. We paid 10.000 for two holidays. I expected them to be more helpful. And honest
11 januari 2026
Brilliant
Ceri was brilliant in helping me organise my forthcoming Canada holiday. Very knowledgable.
Thank you Ceri. x
8 januari 2026
Svar från Hays Travel - Caerphilly
We're happy to hear that the planning of your Canada holiday went smoothly. We appreciate your kind words and thank you for your feedback.
We always have fantastic holidays with you guys
The staff in caerphilly are always fantastic and find us beautiful holidays ❤️
14 januari 2026
Svar från Hays Travel - Caerphilly
We appreciate your lovely feedback! We're so happy to hear that our team consistently finds you wonderful holidays. Thank you!🙏 💙🧡💙
Thiefs
You booked flights through BA and the actual flight was Qatar.!
Could heve got the flight £300 cheaper direct.
Absolute robbery.
6 januari 2026
Great customer service and so easy to…
Great customer service and so easy to book with. Explained everything I needed to know
10 januari 2026
Svar från Hays Travel - Caerphilly
We appreciate you taking the time to leave us such a wonderful review! We're so glad the booking process was easy and helpful.
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