The person with whom I dealt was competent and friendly. After just three questions, dealt with by telephone or E-mail, we had all the information to persuade us to book the cruise. We have dealt with... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We visited Hays in Blackwood. Finley made myself and my partners visit very welcoming, he smiled and greeted us with a hello, and once we told him what we were looking for he started looking. He looke... Se mer
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Absolutely unbelievable. Holiday got as good as cancelled Saturday night after huge delays at Gatwick airport. Got to hays Sunday morning at 11am and the girls done absolutely everything possible, ab... Se mer
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Staff at the Blackwood branch were very accommodating. Going above and beyond as they usually do in order to make our holiday work for us. We’ve been booking with Laura and the team for several years... Se mer
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Företagsinformation
Skrivet av företaget
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktuppgifter
Unit 1A, The Market Place, NP12 1AU, Blackwood, Storbritannien
- 01495805022
4,9
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I've been going to see lorna for years…
I've been going to see lorna for years ,she makes everything so easy and enjoyable .
Worth her weight in gold.
13 september 2026
Svar från Hays Travel - Blackwood
Thank you so much for the lovely feedback, i really do appreciate it, always guaranteed a giggle when you are in store - Lorna :)
Excellent service again from Susan
13 september 2026
Svar från Hays Travel - Blackwood
Thank you taking time out to give Susan feedback, i will make sure she see this :)
Brilliant service and all the right…
Brilliant service and all the right information regarding holidays, currency and future plans.
8 september 2026
Svar från Hays Travel - Blackwood
Thank you for taking time out to give us lovely feedback, we really do appreciate it :)
Amazing staff
Amazing staff, so friendly and helpful. Shout out especially to Lorna!!!
5 september 2026
Svar från Hays Travel - Blackwood
Thank you for lovely feedback, always great to hear that we are doing a great job and love what we do :)
Susan Lynch in Blackwood shop made our…
Susan Lynch in Blackwood shop made our booking experience so easy excellent customer service and support
4 september 2026
Svar från Hays Travel - Blackwood
Thank you for taking time out to give Susan a lovely review, will make sure she see this :)
Salesman phoned holiday company and…
Salesman phoned holiday company and asked all the relevant questions to fully inform me of my options. Excellent service provided
27 augusti 2026
Svar från Hays Travel - Blackwood
Thank you for taking time out to give Finlay a lovely review, will make sure he see this :)
The person with whom I dealt was…
The person with whom I dealt was competent and friendly. After just three questions, dealt with by telephone or E-mail, we had all the information to persuade us to book the cruise. We have dealt with Sue for a number of years and can not emphasise how efficient and friendly she is.
3 september 2026
Svar från Hays Travel - Blackwood
Hi Dylan & Maureen, Thank you for taking the time to leave me a review and booking your cruises and holidays with me for many years, its an absolute pleasure.. susan
Sue was Extremely helpful and friendly
Sue was Extremely helpful and friendly. Also quick and easy service with plenty of detail.
2 september 2026
Svar från Hays Travel - Blackwood
Hi Ashley, Thank you for taking the time to leave me a review and booking your holiday with me. susan
Just always amazing!!!!
24 augusti 2026
Svar från Hays Travel - Blackwood
Thank you for taking time out to give Susan a lovely review, will make sure she see this :)
a pleasure great team well team haysdone……
Always a pleasure great team well done… my 6th holiday booked there they always match and sometimes better… thank you all at hays
30 augusti 2026
Svar från Hays Travel - Blackwood
Thank you for your wonderful review! We are so pleased to hear that you consistently have such positive experiences with us and that our team provides excellent service. We truly appreciate your continued loyalty.
Susan is always very friendly and…
Susan is always very friendly and helpful nothing is yo much trouble for her its a pleasure to go to her in the shop
30 augusti 2026
Svar från Hays Travel - Blackwood
Thank you for your kind words! We are so pleased to hear that you had such a positive experience and found our team member to be friendly and helpful. We truly appreciate your feedback!
Feeling of missed information
Well when I booked my holiday I was told there was only 1 room left and so I booked. I also asked if your app was as easy to use as jet2 to (as I usually book direct with jet2) and was told yes, yet I cant see anything on there apart from making payments. I cant see booking seats or ordering food when I was told I could do this. Also when I came out of the shop I went on jet2 direct and found the same holiday £200 cheaper and the holiday was exactly the same as what they I had just booked with hayes.
23 augusti 2026
Svar från Hays Travel - Blackwood
Good Afternoon Bethan
Thank you for taking the time to share your feedback. We do take our reviews and customer feedback very seriously, and I’m glad I had the opportunity to speak with you today.
I just wanted to address the points you raised. I’m sorry to hear that your experience hasn’t been as expected, particularly regarding the information you were given about the app and being able to manage aspects of your holiday such as booking seats and ordering food. I completely understand how frustrating this must have been, especially after being reassured that the app would be as easy to use as Jet2’s.
I also appreciate your concerns regarding the price difference you found when checking directly with Jet2. I can understand why this would be disappointing after you had already booked with us
Your comments have been taken on board and will be shared with the relevant team, as feedback like this helps us identify where we can improve both the information we provide and the overall customer experience.
Thank you again for speaking with me today, Bethan and for giving us the opportunity to address your concerns. - Lorna
Lovely lady served me and polite and…
Lovely lady served me and polite and helpfull.sydney
23 augusti 2026
Svar från Hays Travel - Blackwood
Hi Phillip, thanks for the lovely feedback. I'll pass the message on to Sydney.
Well it was straight to the point no…
Well it was straight to the point no messing booked holiday without any fuss. Very happy with the service and will come back again. Jeff
29 augusti 2026
Svar från Hays Travel - Blackwood
Hi Jeff, thanks for the kind words and the lovely feedback. Hope you have a lovely time on holidays alway here if you need us. Finlay :)
My perfect experience Sue in the Blackwood shop made my…
Sue in the Blackwood shop made my holiday booking a joy , she took the time to find me the perfect hotel and the best flights .
27 augusti 2026
Svar från Hays Travel - Blackwood
Hi Mr Rees, thank you for taking the time to leave me a review and for booking your holidays with me, Susan.
Svar från Hays Travel - Blackwood
Thank you for taking time for giving your feedback, we really do appreciate it
Lorna
Lorna, always rebook with Lorna, shes patient with me and takes time to go througjh everything. Also gives yoy excellent after service too
22 augusti 2026
Svar från Hays Travel - Blackwood
Thank you for giving me a lovely review, i do appreciate the time you taken to give this :)
Sydney was extremly helpful
Sydney was extremly helpful, and made the experience enjoyable 😉
22 augusti 2026
Svar från Hays Travel - Blackwood
Hi Jayne Thank You so much for leaving this lovely feeback I really appreciate it I Hope you have an amazing Holiday! -Sydney :)
Absolutely fabulous communication…
Absolutely fabulous communication really professional highly recommend
Booked all my holidays with Susan
20 augusti 2026
Svar från Hays Travel - Blackwood
Hi Sarah, thank you for taking the time to leave me a review and booking your holidays with me, Susan
Svar från Hays Travel - Blackwood
Thank you for taking time to give Susan a lovely review, we will make sure that she sees this :)
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