The young lady that delt with my husband and I was so helpful through the whole appointment.Making sure all our needs were met as being of the older generation we have a few issues.But she sorted ever... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I recently wanted to surprise my wife for our 20th wedding anniversary, so I visited Hays Travel in Basingstoke, and I’m so glad I did. Issy and the rest of the team were fantastic from start to fi... Se mer
Företaget har svarat
The service was amazing from both ladies Andrea and Rhiannon x very professional. My questions were answered so very happy
Företaget har svarat
We booked a cruise yesterday and were well served by Rhiannon & Suzanne. They took us through various options, confirmed that there was nothing relevant from Cunard in our designated time frame and we... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktuppgifter
8 Old Basing Mall, RG21 7FB, Basingstoke Mall, Storbritannien
- 01256581847
4,9
Utmärkt
449 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Hays Travel - Basingstoke Mall
Thank you so much for your kind review, we really appreciate your feedback!
We hope you have a wonderful holiday!
The Basingstoke Team
Rhiannon was new so her colleague gave…
Rhiannon was new so her colleague gave her lots of support with out telling us we were her first booking. They were brilliant. Finding everything we could have asked for making sure we had many choices. We have a better holiday than anything we saw online. So I highly recommend using their service, Expertise and super friendly advise. Well done all and thank you.
4 oktober 2025
Svar från Hays Travel - Basingstoke Mall
Hi Lesley,
Thank you so much for taking the time to leave a review, I really appreciate it! It was a pleasure having you as my very first booking, and I’m so grateful for your patience and support.
I hope you have a wonderful time!
Warm regards,
Rhiannon
Millie from the Basingstoke branch was…
Millie from the Basingstoke branch was so super sweet and kind and also towards my children. Got my son involved in the picking of the holiday.
28 september 2025
Svar från Hays Travel - Basingstoke Mall
Hi Tanya,
Thank you so much for such a lovely review, your feedback means a lot! I am thrilled to have helped you and your family, it was no bother at all. Thanks so much!
Milly + The Basingstoke Team :)
Svar från Hays Travel - Basingstoke Mall
Thank you so much for your lovely review, we really appreciate your feedback!
We hope you have a wonderful holiday!
The Basingstoke Team
excellent services as standard
excellent services as standard. Great people great company. Knowledge able and real people, Far better than online booking companies.
21 september 2025
Svar från Hays Travel - Basingstoke Mall
Hi — thank you so much for this glowing review! We’re thrilled you found our team helpful and that our service stood out from online booking sites. It means a lot.
Suzanne and the Basingstoke Team
Svar från Hays Travel - Basingstoke Mall
Thank you for your thoughtful feedback. We are delighted to hear that Suzanne’s experience and professionalism, combined with her friendly approach, made a positive impression. Your comments will be shared with her and are greatly appreciated.
Many thanks Team Basingstoke
Excellent service from Milly
Milly was excellent. She was extremely patient considering we requested so many different options of dates, companies and add on extensions. She documented all her conversations with the travel people well, so she could advise us either while she was on the call or after. Considering we weren’t planning on booking that day, she was just the right amount of encouragement to persuade us places we’re going fast and we should book it, which we did. Our only observation was that there were not enough staff available for the amount of customers, some people didn’t wait, so possible lost business.
16 september 2025
Svar från Hays Travel - Basingstoke Mall
Thank you so much for your kind review, we really appreciate your feedback!
We hope you have a wonderful holiday!
Milly and The Basingstoke Team
Svar från Hays Travel - Basingstoke Mall
Thank you so much for your kind review, we really appreciate your feedback!
We hope you have a wonderful holiday!
Suzanne and The Basingstoke Team
Izzy the agent was quick efficient and…
Izzy the agent was quick efficient and pleasant
5 september 2025
Svar från Hays Travel - Basingstoke Mall
Good Afternoon John,
Thank you so much for your kind review, we really appreciate your feedback!
We hope you have a wonderful holiday!
Izzy and The Basingstoke Team
Wonderful service
I was greeted by a very warm and welcoming Milly. She was very friendly and knowledgeable and nothing was too much trouble. We got a great deal on a trip to Poland next year and can't wait. Will be recommending Hays to everyone I know
30 augusti 2025
Svar från Hays Travel - Basingstoke Mall
Hi Shelley,
Thanks so much for your kind words, I really appreciate it!
I am sure you will have a lovely break in Poland!
Thanks so much,
From Milly + The Basingstoke Team
Emma from the Basingstoke branch was…
Emma from the Basingstoke branch was really helpful & spent a lot of time and effort looking for the holiday we ended up booking. She is an asset to Hays Travel. So thank you very much Emma
23 augusti 2025
Svar från Hays Travel - Basingstoke Mall
Thank you so much for your review.
Emma and the Basingstoke team
Svar från Hays Travel - Basingstoke Mall
Hi Viv and Martin,
Thanks so much for your lovely review. We are so pleased you had a great experience with us at Hays.
Kind regards,
Holly and The Basingstoke Team
Holly was very helpful with booking our…
Holly was very helpful with booking our cruise
26 augusti 2025
Svar från Hays Travel - Basingstoke Mall
Hi Dawn,
Thanks so much for your lovely review. We are so pleased you had a great experience with us at Hays.
Kind regards,
Holly + The Basingstoke Team
Very pleasant young lady gave us all…
Very pleasant young lady gave us all the info we needed and made everything clear
26 augusti 2025
Svar från Hays Travel - Basingstoke Mall
Good afternoon,
Thank you so much for your lovely review.
I hope you have a wonderful cruise!
Jessica
Fab Experience
Holly booked our holiday for us & she was very good. Her colleague Izzy was very knowledgeable about the place we are going to as well. The whole process was quick & I would definitely book again with Hays
24 augusti 2025
Svar från Hays Travel - Basingstoke Mall
Good Afternoon,
Thank you so much for your Lovely review, we really appreciate your feedback!
We hope you have a Fantastic time on your holiday!
Holly and The Basingstoke Team
Great help in choosing the perfect holiday
Holly gave us lots of suggestions and helped us narrow down our holiday search. She kept us up to date via email and telephone.
Holly was unavailable on the day we came into the branch to book our holiday, so we were looked after by the Manager. She was very patient with us and had a fabulous knowledge, which helped us choose the perfect holiday.
17 augusti 2025
Svar från Hays Travel - Basingstoke Mall
Good Afternoon,
Thank you so much for your Lovely review, we really appreciate your feedback!
We hope you have a wonderful holiday!
Holly and The Basingstoke Team
Always friendly helpful and great to…
Always friendly helpful and great to deal with thanks
16 augusti 2025
Svar från Hays Travel - Basingstoke Mall
Good Afternoon,
Thank you so much for your kind review, we really appreciate your feedback!
We hope you have a wonderful holiday!
Jessica and The Basingstoke Team
Northern Lights
From the start Jessica was very helpful and listened to my queries about the holiday.
15 augusti 2025
Svar från Hays Travel - Basingstoke Mall
Good Afternoon,
Thank you so much for your kind review, we really appreciate your feedback!
We hope you have a wonderful holiday!
Jessica and The Basingstoke Team
very helpful and knowledgeable staff
15 augusti 2025
Svar från Hays Travel - Basingstoke Mall
Good Afternoon,
Thank you so much for your kind review, we really appreciate your feedback!
We hope you have a wonderful holiday!
Issy and The Basingstoke Team
Jared is helpful very efficient…
Jared is helpful very efficient extremely good at his job I would never use anyone else Thankyou once again Jared
14 augusti 2025
Svar från Hays Travel - Basingstoke Mall
Good afternoon,
Thank you so much for your kind review, we really appreciate your feedback!
We hope you have a wonderful holiday!
The Basingstoke Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.