I finally decided on the sofa set and realised it was out of stock. Rang and spoke to Andrew and told that there was a set but had a component missing - we discussed options and agreed on a sale. Th... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordered a Ratten Light Grey sofa set, 2 armchairs and a 3 seat sofa plus a dual height table. All look and fit onto to our patio excellently. Good quality and very comfortable shaped cushions, back&se... Se mer
Bought replacement cushion covers for our rattan furniture. Have purchased furniture from Hart’s too and always great customer service. Andrew at Hart’s answered our questions promptly and gave us adv... Se mer
Slight delay (about 10 days) caused by the ongoing Covid transport issues in the UK, but kept up to date on my furniture order by email on the advised delay and revised delivery date. Arrived on tim... Se mer
Företagsinformation
Informationen kommer från olika externa källor
Premium rattan garden furniture
Kontaktuppgifter
Unit 7 Belfield Street, DE7 8DU, Ilkeston, Storbritannien
- 0115 932 2374
- sales@hartsfurniture.co.uk
- www.hartsfurniture.co.uk
4,8
Utmärkt
270 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good quality at a reasonable price
Good quality at a reasonable price. Service excellent.
8 maj 2024
Omdöme utan inbjudan
Ordered a solo bonfire fire pit
Ordered a solo bonfire fire pit and received promptly with great communication updates from harts. I definitely would purchase from them again.
7 maj 2024
Omdöme utan inbjudan
Competitive pricing
Competitive pricing, great choice.Kept updated a about order.Prompt delivery ,
19 april 2024
Omdöme utan inbjudan
Highly recommend
No concerns at all. Great price and speedy delivery
26 april 2024
Omdöme utan inbjudan
Great prices and fast delivery
Great prices and fast, free delivery on my chosen date. I would recommend this company and will use them again.
26 april 2024
Omdöme utan inbjudan
Great company and good communication
Great company and good communication
1 maj 2024
Omdöme utan inbjudan
Quality furniture
Quality furniture. Delivered on time. Excellent service
30 april 2024
Omdöme utan inbjudan
Excellent service
I recently took delivery of a new garden dining set and I am thrilled with it. There was a slight problem at delivery and Harts customer service was exceptional - prompt, understanding, friendly and ultimately all resolved simply and without a fuss.
The furniture is lovely, the company are great and I highly recommend them.
4 april 2024
Omdöme utan inbjudan
Great communication throughout the…
Great communication throughout the transaction and would recommend! Will definitely use again
16 januari 2024
Omdöme utan inbjudan
Great Company
Excellent service. Competitively priced, fast despatch and delivery. Good communication. What is there not to like?! Would definitely recommend based on my experience.
31 januari 2024
Omdöme utan inbjudan
Great choice of products at very…
Great choice of products at very competitive prices. Item was delivered promptly and in excellent condition. Recommended
6 februari 2024
Omdöme utan inbjudan
Great service
I placed an order for the Mesa XL on the Thursday.
I was expecting to wait at least a couple of days before delivery, but I was pleasantly surprised to receive the item the very next day.
Ordering online was fuss-free and straight forward.
Great service!
1 februari 2024
Omdöme utan inbjudan
Great Service
Correct item, good price, well packaged, swiftly delivered and good communications. What more could I want? Thank you, Harts.
5 december 2023
Omdöme utan inbjudan
One of the most helpful companies I…
One of the most helpful companies I have eve dealt with. Customer service was friendly and genuinely helpful. Product and quality is excellent. Delivery was fast. If I can give a 6 out of 5 I would. Great service from harts
25 oktober 2023
Omdöme utan inbjudan
Absolutely great customer service
Absolutely great customer service, I had lots of delays in the building of our patio and harts were very accommodating. I called them to rearrange delivery dates and it was easy. There was no long wait on the phones. When patio finally got finished and the furniture arrived it looked amazing. The quality is excellent. I highly recommend the heritage range from harts. The dining set us beautiful and chairs are super comfortable
15 september 2023
Omdöme utan inbjudan
contact,efficiency and excellent…
contact,efficiency and excellent workmanship
22 augusti 2023
Omdöme utan inbjudan
Woeful Customer Service- Just hope nothing goes wrong
Order #000018535-
After taking delivery in early August I put the parasol up. Usually what goes up must come down. Well it didn't. Despite lots of winding (both ways) the parasol would not come down.
I have contacted Customer Services, several times. I did ask that a complaint is registered/ escalated and matter escalated. Representative told me there is no point as she handles complaints too. (clearly judge and jury).
Her unhelpful answer is to take videos of the faulty parasol in operation. I replied that I live on my own and this would prove difficult. Also, if parasol goes up it will probably, stubbornly remain up and be damaged further on next windy day.
I find the whole response truly disappointing, inflexible, uncaring and inadequate, especially given I spent £1000 with this company. Why not do the right thing- apologise for inconvenience & replace faulty goods?
29 augusti 2023
Omdöme utan inbjudan
Svar från Hartsfurniture
Hi Chris, I understand your frustration. We need evidence of the fault to ensure any replacement does not have the same issue. A video can easily be taken with one hand while you try to open and close the parasol with the other. This would only take a minute. With any issues it is important we resolve issues quickly. We often ask for photos and videos from customers, and we don't normally have an issue with this. A replacement could be with you next working day once the video has been received. I can see you like to leave companies negative reviews. I understand you are the customer and we do understand your frustration, but please try to understand there are procedures in place to resolving issues effectively.
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