I recently ordered two of the modular metal raised beds. They were delivered within a few days, but unfortunately one of the parcels had been mishandled in transit causing damage to the contents.... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Purchased a SouthWold 3 seat back bench that goes perfectly in our garden and matches their bistro table and carvers and the dining table and chairs we bought some time ago. These are really superb i... Se mer
Företaget har svarat
We are a garden design and construction business based near Tunbridge Wells and have spent thousands of pounds in the last few years with Harrod. Unfortunately this time, on a critically important pro... Se mer
Företaget har svarat
I ordered two raised beds recently. The quality is superb and they are very sturdy; they look good too! Unfortunately, the corner fittings and instructions for one of these did not arrive with the p... Se mer
Företagsinformation
Om Harrod Horticultural
Skrivet av företaget
Over 65 years of UK Design and Manufacturing experience have made Harrod Horticultural a leader in garden product design.
Based in Suffolk, we design and manufacture many of our products in our purpose built factory using established and advanced new techniques.
Our range has expanded over the years from our best selling fruit cages and raised beds to now include garden arches, garden furniture, pergolas, obelisks, planters, garden furniture, trellis, netting, greenhouses, boot room and much more.
SOCIAL MEDIA
Instagram - @harrodhorticultural
Facebook - @harrodhorticultural
Twitter - @harrodhort
Pinterest - @harrodhort
Based in Suffolk, we design and manufacture many of our products in our purpose built factory using established and advanced new techniques.
Our range has expanded over the years from our best selling fruit cages and raised beds to now include garden arches, garden furniture, pergolas, obelisks, planters, garden furniture, trellis, netting, greenhouses, boot room and much more.
SOCIAL MEDIA
Instagram - @harrodhorticultural
Facebook - @harrodhorticultural
Twitter - @harrodhort
Pinterest - @harrodhort
Kontaktuppgifter
Pinbush Road, NR33 7NL, Lowestoft, Storbritannien
- 0333 400 6400
- webteam@harrod.uk.com
- www.harrodhorticultural.com
3,7
Medel
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fruit cage repair
found exactly what I needed at your store, fairly priced snd doesn't delivery
31 mars 2023
Svar från Harrod Horticultural
Thank you for your kind review.
Svar från Harrod Horticultural
Thank you for your kind review.
Wrong Obelisk legs but quickly resolved by Harrod
Ordered 3 garden obelisks. Delivery a bit slower than expected but not a problem. Organised other family members to help assemble and place over existing planted roses. Found that a pack of two legs were for a different obelisk. Harrod sent replacements (4 legs) quickly which was good. Happy with product and ease of assembly and they set off that part of my garden well.
9 april 2023
Svar från Harrod Horticultural
Thank you for your kind review and pleased that the issue was resolved quickly.
Frame around rose bushes
I bought the bits to build a frame around some roses. These worked very well and give a very smart appearance. I under-ordered but promptly received the top-up order.
30 mars 2023
Svar från Harrod Horticultural
Thank you for your kind review and pleased you are happy with the frame.
Southwold Furniture
Purchased a SouthWold 3 seat back bench that goes perfectly in our garden and matches their bistro table and carvers and the dining table and chairs we bought some time ago. These are really superb items of garden furnitures - easily cleaned and withstood all wind and weathers.
Worth noting they are very heavy and thankfully Harrod delivered the items with two men who carried them into the garden and installed them.
10 april 2023
Svar från Harrod Horticultural
Thank you so much for your kind review, and great to hear how pleased you are with the furniture, really appreciate the feedback.
1 month delivery time
1 month delivery time. Call handler very unconcerned when I phoned to ask why it hadn’t arrived. Very far from my previous experiences with Harrod.
11 april 2023
Svar från Harrod Horticultural
Thank you for your honest review. Sincere apologies for the delay you experienced with the goods. We appreciate the feedback as it helps us to improve our service. Apologies again for your experience with this order, your comments have been passed on and we are working hard to prevent delays like this happening in the future.
Svar från Harrod Horticultural
Thank you for your kind review.
I like the rust finish to this
I like the rust finish to this. Much better than the wooden frame I’ve used over the last couple of years for sweet peas as I know this will last forever!
28 mars 2023
Svar från Harrod Horticultural
Thank you for your kind review and pleased you are happy with the frame.
Very prompt delivery as promised
Very prompt delivery as promised. The wool compost products are excellent. All well received
29 maj 2023
Svar från Harrod Horticultural
Thank you for your kind review.
Item was never dispatched.
Item was never dispatched despite several assurances. Sadly I wouldn’t recommend this company.
9 april 2023
Svar från Harrod Horticultural
Thank you for your review and sincere apologies for the delay you experienced on your order. At the time we were stating 5-7 working days to despatch so apologies if we exceeded this. When you contacted us we did then investigate and understand the order was in place to be sent the next day, but the order was then cancelled. Apologies again for the delivery delay you experienced. We appreciate the feedback as it helps us improve our service.
A nicely designed website that is…
A nicely designed website that is pleasant to navigate. Excellent customer service. Good selection of items/tools for the dedicated gardener.
9 april 2023
Svar från Harrod Horticultural
Thank you for your kind review it really is appreciated.
Sneerboer fork and trowel set
I ordered the sneerboer fork and trowel set as a gift for my husband. I was very impressed with how quickly I received my items, plus how well every tool was wrapped! The quality of these tools are top notch. I will definitely order from you again in the future. Thank you
8 april 2023
Svar från Harrod Horticultural
Thank you for your kind review and really pleased to hear you are happy with the fork and trowel.
Great customer service resolving queries.
We had a query with one of the deliveries we had. The customer service team reacted quickly.and went way beyond our expectations in recovering the situation and ensuring we ended up with a great customer experience. We will definitely be shopping there again as a result.
27 mars 2023
Svar från Harrod Horticultural
Thank you for your kind review and pleased the problem that you had was resolved quickly.
Over 4 weeks to deliver
The items took over a month from order placement to delivery
Items were left on the drive and the door bell was not used to alert us
Delivery company did not provide proper tracking
When the order was chased I was assured it would be despatched the next day, this did not happen
Very bad service from both HH and their delivery companies
8 april 2023
Svar från Harrod Horticultural
Thank you for your review and sincere apologies for the delay you experienced with delivery. We had an unexpected delay on cages at that time which affected delivery times. Apologies also for the lack of tracking and the fact the delivery company just left the items on the drive, we will follow this up with them. We do appreciate the feedback as it helps us to improve our service. Apologies again for the poor service you experienced and if you have any further queries please don't hesitate to contact customer services on 0333 400 6400.
Svar från Harrod Horticultural
Thank you for your kind review.
Svar från Harrod Horticultural
Thank you for your kind review and pleased you are happy with the cage.
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