Absolutely horrendous customer service regarding an issue with my order quality. My purchase was made in April and the refund has still not been processed, lots of avoiding refunding and ignoring emai... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
After I posted here I suddenly got email/money back BUT only 50% refunded and no advice on returning bulb. My outstanding £19.99 is of REAL value to me. The offer of a credit note against future purc... Se mer
Order arrived in reasonable time but missing one of the two items ordered , a hand scribbled note on delivery note saying “ out of stock , returned” no prior notice of order shortage or emails or... Se mer
Företaget har svarat
I placed 2 orders with them before l saw all of these reviews and was kicking myself for not checking first, but l emailed them with my concerns and they replied promptly saying my order would be disp... Se mer
Företaget har svarat
2,4
Dålig
479 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 87 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Do not bother!
Do not bother!! I ordered bulbs 8th March, we are now 4th June and despite contacting them and discovering my bulbs never made it to dispatch I am still waiting for a refund!!
4 juni 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi,
I can understand why this experience has left you feeling frustrated and disappointed. After placing your order in March, learning that the bulbs had not progressed to dispatch, and then continuing to wait for a resolution regarding your refund request, it's understandable that this would have affected your confidence in the service.
I appreciate that this has been a frustrating experience. As the matter has already been raised through our live support feed, the team will continue to review it and provide any further updates directly through your existing support ticket. Thank you for bringing your concerns to our attention.
Do not buy from this company
Ordered 2 packs of 6 hostas. Only received one pack of (probably) dead dried out plants. Absolutely terrible.
4 juni 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Barry,
I can understand why you were disappointed to receive only part of your order, particularly when you were expecting two packs of hostas and had concerns about the condition of the plants that arrived.
I'm sorry the experience has caused this level of dissatisfaction.
I can see that you have already been in contact with us through our live support feed and that a response has been provided regarding this matter. We will continue to provide any further updates through the existing support thread as the enquiry progresses.
Thank you for bringing your concerns to our attention.
Don't buy from this company
I ordered some Martagon Lillies. When the bulbs arrived they were all mouldy, with many showing the basal plate had rotted off. When I contacted them showing pictures of the bulbs they said they would refund me. Several weeks later I am still waiting. I do not expect to receive my refund.
Do not buy from this company!
Just an update on the 18th June 2026. I have again requested my refund and have been told its under review despite being told I would get a refund back in April.
24 april 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Bev,
I can understand why this experience has left you feeling disappointed and frustrated. Receiving Martagon lily bulbs that you believed were not in an acceptable condition, taking the time to provide photographs, and then continuing to wait for the outcome of your refund request would understandably be concerning.
I'm sorry the experience has caused this level of dissatisfaction.
Without discussing account-specific details publicly, since you have already been in contact with us through our live support feed, we will continue providing updates there as the matter is reviewed further. The enquiry remains under review, and any further communication regarding the outstanding request will be provided through the existing support thread.
Problem with replacing defective cannas
I ordered a number of Canna rhizomes in April. They were delivered in 3 days, beautifully packaged and clearly labelled. About half of them have grown very well, the remainder have failed even to start and mostly rotted. They were all planted at the same time in a warm place in good compost. When I emailed H&B about the problem, I had a swift reply, asking for photos of the failures, which I sent. Again, I had a quick reply apologising for the problem and promising to replace the failures apart from 1 variety - Black Panache - all of which had failed but were no longer in stock. I was impressed with the service and emailed them to say so, but that was premature - after about 2 weeks nothing had arrived, so I enquired and again got a reply the same day apologising and saying that customer service would contact the despatch department to chase it up and would let me know what was happening. That was almost 3 weeks ago and sadly I’ve heard nothing since
4 maj 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Andrew,
Thank you for taking the time to provide such detailed feedback. I'm pleased to hear that your order arrived promptly, was well packaged, and that several of the canna rhizomes have gone on to grow successfully.
That said, I completely understand your disappointment regarding the varieties that failed to establish, particularly after you took the time to provide photographs and were advised that replacements would be arranged. I appreciate how frustrating it must have been to receive prompt responses initially, only to then be left waiting for a further update on the replacement shipment.
I'm sorry for the delay and the uncertainty this has caused.
As you've already been in contact with us through our live support feed regarding the replacement request, we will continue providing updates there as the matter progresses. Thank you for bringing this to our attention, and we appreciate your patience while the outstanding replacement enquiry is reviewed further.
DO NOT USE THIS COMPANY
So I finally received my order after waiting for a month.
2 out of the 5 items arrived and on the invoice it said refund.
I have chased 4 times now for a refund
They responding asking for all sorts of information which they should know as I placed the order with them.
I honestly think they are stalling and I’ll never receive a refund.
It’s disgusting that I have sent nearly 10 emails since I placed the order at the beginning of April and still no resolution
3 juni 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Tammie,
I can understand why this experience has left you feeling frustrated and disappointed. After waiting a month for your order to arrive, only receiving part of it, and then continuing to seek an update regarding the remaining items and refund, it's understandable that you would expect a clearer resolution.
I'm sorry the experience has caused this level of dissatisfaction.
From the details provided in the review, I haven't been able to identify a matching account on our system, so I'm unable to investigate the matter further from this information alone. Please contact us through our live support feed here: https://hardingandbloom.co.uk/pages/contact so we can review the order properly and provide an update. If you've already been in touch, replying to your existing support thread will bring the enquiry back into our active queue for further review.
Only leaving 1 star as I have to
Only leaving 1 star as I have to! I don’t recommend this company at all. I think they’re a scam. I ordered bulbs on 18th April after many emails and promises I’ve still not received them. They can’t tell me when I’ll get them and if I’ll get them and they won’t engage with my request for a refund so I’ve gone the chargeback route and reported them for fraud.
18 april 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Emily,
I can understand why this experience has left you feeling frustrated and disappointed. After placing an order in April and continuing to wait for the bulbs despite multiple enquiries, it's understandable that the lack of certainty around the outcome would be concerning.
I'm sorry the experience has caused this level of dissatisfaction.
Without discussing account-specific details publicly, since you have already been in contact with us through our live support feed, we will continue providing updates there as the matter progresses. Any outstanding concerns raised through the support channel will continue to be reviewed, and further communication will be provided through the existing enquiry thread.
Seriously, don't bother
Seriously, don't bother. I paid for three lots of bulbs on the 6th of April but they didn't arrive. I chased several times to no avail and have since repeatedly requested a refund but 8 weeks after taking my money I still don't have either the bulbs or the refund. Disgraceful customer service.
3 juni 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Alison,
I can understand why this experience has left you feeling disappointed and frustrated. After placing your order in April, not receiving the bulbs, and then continuing to seek an update regarding a refund without the resolution you were expecting, it's understandable that your confidence in the service would be affected. I'm sorry the experience has caused this level of dissatisfaction.
To protect your privacy, I won't discuss the specifics of your account publicly. As you've already been in touch with us through our live support feed, we'll continue corresponding with you there while the matter is being reviewed. The enquiry remains under review, and any further updates will be provided through your existing support ticket.
Shocking company, they will not provide refunds, proof in the reviews
Avoid this company if you value your time, money, or sanity.
I placed an order on 20 March and received an order confirmation. After that, absolutely nothing. No dispatch notification, no updates, no communication.
I eventually had to chase them myself. On 17 April, nearly a month later, they suddenly provided a Royal Mail tracking number. The tracking status showed Royal Mail was still waiting to receive the item. In other words, a label had apparently been created, but the parcel had not actually entered the postal network.
When the tracking never moved, I requested a refund. On 28 April, Harding & Bloom themselves acknowledged that the order appeared to be lost in transit and said they would escalate the matter.
What followed was weeks of excuses. Every email was met with some variation of “we’re following this up with the appropriate team.” No timeframe. No refund. No resolution. Just the same copy-and-paste response over and over again.
After further chasing, I formally requested confirmation of when my refund would be processed. Again, I received another vague response about an “appropriate team” reviewing the case.
At that point I had no choice but to raise a chargeback with my bank.
The most astonishing part came afterwards. Having failed to provide the goods, failed to provide a refund, and failed to provide any meaningful update for months, Harding & Bloom decided to dispute the chargeback. Their evidence? The exact same Royal Mail tracking number that still showed the parcel had never progressed beyond Royal Mail waiting to receive it.
So according to Harding & Bloom, the order was simultaneously “lost in transit” when I requested a refund, yet also sufficiently “fulfilled” when it came time to challenge my chargeback.
This has been one of the worst customer service experiences I have ever encountered. If everything goes perfectly, perhaps you’ll be fine. But if anything goes wrong, be prepared for endless delays, repeated references to an apparently mythical “appropriate team,” and a battle to recover your own money.
I have a complete email trail documenting every step of this process and am more than happy to discuss the details publicly so that other customers can make an informed decision.
Order number: HB13572060885
I will continue to update on their response because I’m waiting to see the proof of fulfilment, and I will also update they don’t respond.
2 juni 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Hannah,
I can understand why this experience has left you feeling extremely frustrated. After placing your order in March, waiting several weeks for updates, and then finding yourself having to repeatedly chase information regarding both the order and refund request, it’s understandable that confidence in the process would have been affected.
I appreciate the time you've taken to outline the sequence of events and I’m sorry the experience has caused this level of disappointment.
For privacy reasons, I won't discuss the specifics of the order publicly. However, I can confirm that we have been actively responding through our live support feed regarding this matter and will continue to provide updates there as the enquiry progresses.
We remain committed to reviewing the concerns raised and ensuring all communication relating to the order continues through the existing support thread.
Received part of someone elses order…
Received part of someone elses order but none of mine. emailed them twice providing both parties order numbers but received no response at all. no response-no refund and part of some one elses order that I do not want.
22 maj 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Christine,
I can understand why this experience has been so frustrating. Receiving part of another customer's order instead of your own is understandably concerning, and I appreciate how disappointing it must have been to then follow up with the relevant details and feel that the issue remained unresolved.
I’m sorry for the inconvenience and frustration this has caused.
Please contact us through our live support feed here: https://hardingandbloom.co.uk/pages/contact so we can review the matter properly and investigate the order details further. If you already have an existing enquiry open, replying directly to that thread will return it to our active queue for further review and assistance.
If there was a zero star review I would…
If there was a zero star review I would use it. I am now convinced this is a SCAMI. Ordered items eight weeks ago that I have never received. After not sending out replacements, they have repeatedly said they are escalating my refund or looking into it, or "we understand your frustration", always the same stock email excuses but nothing is done. (This is a auto reply bot). Absolutely diabolical don't even bother going there buy from somewhere else.
1 juni 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi David,
I can understand why this experience has left you feeling extremely frustrated and disappointed. After waiting eight weeks without receiving the items, being advised that replacements would be sent, and then continuing to seek updates regarding a refund, it’s understandable that confidence in the process would have been lost.
I also appreciate how discouraging it must feel when the responses received have not provided the clarity or resolution you were hoping for, particularly after such a prolonged period of time.
I’m sorry the situation has caused this level of dissatisfaction.
Without discussing account-specific details publicly, since you have already raised this matter through our live support feed, we will continue providing updates there as the enquiry progresses and work towards resolving the concerns raised.
Not recommended!
This company failed to deliver the plants within a reasonable time. They offered a refund which I accepted. A month after they still haven't refunded despite many reminders
Despite the fact the order was cancelled they still delivered the plants. I asked for details of how to return the plants. They promised these details but have failed to provide them
I made a formal complaint about the service and invited a company representative to contact me - they have not responded to this
I note their company address is a Flat in South Croydon and that they prefer to deal (or not deal in my case) with communications on line
In short, based on my experience, I would not advise anyone to deal with this company
31 maj 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Martin,
I can understand why this experience has left you feeling so dissatisfied. After agreeing to a refund due to the delivery delays, it would understandably be frustrating to still be waiting for resolution a month later, particularly when the order then arrived after the cancellation had already been accepted.
I also appreciate how disappointing it must have been to request return instructions and raise a formal complaint, only to feel that your concerns had not been addressed in the way you expected.
I’m sorry the handling of this matter has caused such frustration and loss of confidence.
Without discussing account-specific details publicly, if you have already been in contact through our live support feed, we will continue providing updates there as the enquiry progresses and work towards resolving the outstanding concerns raised.
Don't Buy
Well, if you like being disappointed, try ordering some plants from this 'company'.
I placed an order for 4 plants on the 22 March, eventually only 2 plants arrived on the 28 April. The order sheet said one was out of stock and was due a refund, the other, who knows!!
I have emailed them constantly, only to be fobbed off with promises of "we are looking into the refund situation,and will get back to me"
Today is the 29 May, still no sign of a refund.
Also the 2 plants that I did receive were not the best quality.
I would suggest that it would be best to just pop down to your local garden centre, this company are just a scam.
Have just had a reply from Harding & Bloom, what load of ai derived drivel, they have been 'looking' into my refund for at least 4 week now, just looking, nothing else, just looking. Think of the old adage actions speak louder than words.
29 maj 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi,
I can understand why this experience has left you feeling so frustrated and disappointed. After placing an order in March and then waiting more than a month for only part of it to arrive, it’s understandable that confidence in the process would have been lost. Discovering that one item was marked as out of stock and due a refund, while still being left uncertain about the remaining item, would only add to that frustration.
I’m also sorry to hear that the plants you did receive were not of the quality you had hoped for. After such a lengthy wait, it’s understandable that expectations would have been higher.
I appreciate how discouraging it must have been to continue chasing updates regarding the refund and feel that the matter remained unresolved.
To protect your privacy, I won’t discuss account-specific information publicly. As you have already been in touch through our live support feed, we’ll continue communicating with you there and provide further updates as we review the outstanding concerns.
Hard to write a review when my plants…
Hard to write a review when my plants haven’t arrived. Post office haven’t got them either!!!! Geez it looks like I am not the only one. May have to report them to my bank to recover my money or maybe pay them a visit to get my plants or refund. I present a radio show with a sizeable following and have good socials so not replying to my polite emails may prove to be costly. Notice they have not responded to a court order. If it were me I would send the bailiffs in. Several options available but hopefully they will see sense and send my stuff
29 maj 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi,
I can understand why this situation has left you feeling frustrated and concerned. After placing an order and then finding that neither you nor the courier appear to have received the parcel, it’s understandable that confidence in the process would be affected, especially when you feel your attempts to obtain updates have not provided the clarity you were looking for.
I’m sorry the experience has caused this level of disappointment.
Without discussing account-specific details publicly, if you have already contacted us through our live support feed, we will continue communicating with you there and provide further updates as the enquiry is reviewed. If you have not yet done so, please reach out through our live support feed here: https://hardingandbloom.co.uk/pages/contact so the team can investigate the matter and provide an update on your order.
Don't waste your money.
We ordered two anemones and a geranium back in February. What arrived looked like a bunch of dead twigs. They assured me that these would burst into life. I planted them exactly as instructed and, guess what, just a bunch or dead twigs. Don't waste your money.
28 februari 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi,
I can understand why this experience has left you feeling so disappointed, especially after planting the anemones and geranium exactly as instructed and then not seeing the growth you were hoping for afterwards. When plants appear lifeless on arrival and then fail to establish, it understandably leaves customers feeling let down and doubtful about the quality received.
I’m sorry the experience has caused this frustration.
From the details shared within the review, I haven’t been able to locate a matching account on our system, so I’m unable to investigate the matter further from this information alone. If you’ve already contacted us through our live support feed, please reply directly to the existing thread so it returns to our active queue and the team can review the concern further and hopefully help turn the experience around for you.
Had to chase up order, then disappointed at the quality of tubers.
Had to chase up order after two weeks. We originally had a message of confirmation of order stating 'we are preparing your order for dispatch ' then hearing nothing. Tracking was useless, one day stating your item has been delivered, then the next time I checked it stated we are awaiting your parcel from provider. They did respond quite quickly to my query by email and I eventually received my order. Unfortunately only two out of five tubers are a reasonable size, the others are not, one being ridiculously small. I will plant them all and keep my fingers crossed but I won't be buying from this company again.
28 maj 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Linda,
I can understand why this experience has left you disappointed, particularly after having to chase the order following the initial dispatch confirmation and then seeing inconsistent tracking updates afterwards. I appreciate how frustrating it must have been to feel uncertain about where the parcel actually was before it finally arrived.
I’m also sorry to hear the tubers themselves did not meet expectations in terms of size and consistency, especially when only a small number appeared healthy and substantial on arrival. I can completely understand why that would leave you uncertain about how successfully they will grow.
While I’m pleased to hear the team responded promptly to your enquiry and the order did eventually arrive, I’m sorry the overall experience has left you without confidence in ordering again.
If you continue to experience any problems with the tubers, please respond directly to the existing thread within our live support feed so the enquiry returns to our active queue and the team can assist further with your concerns.
Disappointed
I purchased 20 Allium ‘Globemaster’ bulbs from this company last autumn and unfortunately my experience has been disappointing.
The bulbs supplied were highly inconsistent in size and quality. Many appeared undersized, irregular or already divided, rather than large premium flowering bulbs as expected for Globemaster. Several looked more like offsets than mature bulbs.
This spring, out of 20 bulbs, only 1 produced a proper large flower, 1 produced a very small distorted bloom on a twisted stem, and the remaining bulbs formed buds but failed to develop or flower properly.
The planting conditions were not the issue. All bulbs were planted together in the same prepared bed with the same depth, drainage, light conditions and adequate spacing.
The fact that one bulb produced a spectacular flower clearly shows the location itself is capable of supporting them. The inconsistency strongly points toward variable bulb quality rather than growing conditions.
While the successful flower was beautiful and long-lasting, the overall performance from 20 bulbs was far below expectations for premium ornamental alliums.
I would advise buyers to pay close attention to bulb calibre and quality when purchasing from this supplier.
27 maj 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi,
I can understand why this experience has been so disappointing, especially after planting 20 Globemaster alliums and seeing such inconsistent results across the bulbs supplied. It’s clear from the level of detail in your review that considerable care went into preparing the planting conditions, and I appreciate how frustrating it must have been to see only one produce the large display you were originally expecting.
I’m sorry the bulbs did not perform to the standard anticipated, particularly given the expectations associated with premium ornamental alliums.
From the information shared within the review, I haven’t been able to trace a matching account on our system, so I’m unable to investigate the matter further from these details alone. Please reach out to us through our live support feed here: https://hardingandbloom.co.uk/pages/contact so we can review the concerns properly and hopefully help turn the experience around for you.
They took nearly 2 weeks to arrive…
They took nearly 2 weeks to arrive after placing my order so only just managed to plant them not sure how long they had been in the bag, they didn't look very healthy, I only just planted them last night as the late arrival caused me to miss my window to put them in the ground 🤞🤞
22 maj 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Alan,
I can understand why this has left you feeling concerned, especially after waiting nearly two weeks for the order to arrive and then worrying whether the plants had spent too long packaged before you were able to get them planted. Missing the ideal planting window understandably adds extra disappointment, particularly when you were looking forward to getting them established sooner.
I’m sorry the delivery timing and condition on arrival did not leave you feeling confident about the order.
I haven’t been able to match the details shared in the review to an account on our system, so I’m unable to look into the order further from this information alone. Please contact us through our live support feed here: https://hardingandbloom.co.uk/pages/contact so we can review the matter properly and hopefully help improve the experience for you.
Order arrived in reasonable time
Order arrived in reasonable time but missing one of the two items ordered , a hand scribbled note on delivery note saying “ out of stock , returned” no prior notice of order shortage or emails or refund offered
sent two emails ,
Poor customer service ,
But that’s what you get buying from advertising on Facebook I think ,
Won’t do it again !!!
26 maj 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Gareth,
I can understand why this experience left you disappointed, particularly after receiving the order and then discovering one of the items was missing with only a handwritten note included rather than clear communication beforehand. I appreciate how frustrating it must have been to then send follow-up emails while still feeling uncertain about the outcome.
I’m sorry the experience and communication did not meet expectations.
Without discussing account-specific details publicly, I can confirm that we have responded to your enquiry through our live support feed and will continue providing updates there regarding the matter raised.
My experience is the same as many…
My experience is the same as many others -order not delivered - This company is one of the worse I have ever come across - do not use - they won’t be around much longer anyway.
I have asked for a refund for goods not received- no response.
24 maj 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi David,
I can understand why this experience has left you feeling so disappointed and frustrated, particularly after the order failed to arrive and you then felt left without clear resolution regarding the refund request afterwards.
I’m sorry the experience has caused this level of dissatisfaction.
Without discussing account-specific details publicly, I can confirm that we have received your message through our live support feed and a response has been provided there regarding the matter raised.
Hello Harding and bloom
Hello Harding and bloom. Still waiting part of delivery or refund my money to my bank. Waiting since February.
Orden number HB4618060885
Contact me before i gonna go to court.
All others customers, just avoid! SCAM master level.
24 maj 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Renata,
I can understand why this situation has left you feeling so frustrated, especially after waiting such a long time for either the remaining items or a refund to be resolved. I appreciate how disappointing this must feel after originally placing the order back in February.
I’m sorry the situation has left you feeling so disappointed with the service received.
To help us review the matter further and provide an update on the order, please contact us through our live support feed here: https://hardingandbloom.co.uk/pages/contact and the team will continue assisting you there.
Detta är Trustpilot
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