Hardee's Omdömen 364

At approximately 6:30 pm, on my to Hardees Drive Thru, I ordered a number 5 meal, and a med coke. I asked for a military discount. The DT cashier, asked the manager to complete the order. The manger completed the order and apparently got upset because he mistakenly gave me a wrong discount. He told me it was $10 even, which is what I thought I paid. His next words to me was "this will never happen again" in a matter of fact tone. He did not explain what I was charged or paid. He accused me of raising my voice, which i did not. I did ask a question to seek clarity because I was confused. At this point I was more confused by tone he was using regarding an apparent mistake that he made. I responded "sir I am not raising my voice" I am just trying to ask a question. He responds with "you want to pay more". At this point I still don't know what I paid, just that I received a bigger discount than I should have. Again just seeking clarity he was upset that I was asking a question. I left the drive thru confused about what just occurred. I returned about 5 minutes later to get my receipt so I know what I paid for the meal. After asking for the receipt, I told him that I never raised my voice and he insisted that I did and said he already called his owner. Again I said Sir I did not raise my voice and I was was just trying to understand what I paid. He gave me the receipt and was showing me what I paid. I acknowledged that I received a discount that was larger than I should have, but said I never raised my voice in the drive thru. He insisted that I did and that he was not putting up with that. At that point, I did become upset, if i was mature enough to come back in that in a calm manner to get a receipt, he could at the minimum said something to the effect of sorry if I took your tone the wrong way, no, it was just an insistent that I raised my voice to him. At that point I did raise my voice and cussed at him because I became very upset. It is very apparent to me now that this manager, Vernon, was mad at his own mistake and took it out on me. I would like someone to review the drive thru recording and show me when I raised my voice. I also want you to view his tone regarding "this never happening again". Please view the recording of both these incidents. I would like someone to contact me about what my perceived behavior (voice raising) during that encounter. Also review the customer service of a manager who made a mistake and the way he verbalized that to the customer. I will apologize for my last reaction, that in my opinion was provoked by a very unprofessional manager.

Store Number 150953
Richmond 2
Order 317555
Cashier Vernon

So first of all, how do you start a review with what went wrong this time. What a joke. So anyways went in to get my overpriced slop they call food. Paid for it and they held 35 dollars from my card. I looked on my account and it said it would be back on my card in 30 minutes. But that was a lie. Waited until the next day and called the manager at the who was very unprofessional and asked her why my money hasn't been put back on my card. She snapped at me and said it takes seven days to put it back on. The lady's name is Barbara W. The store is on Duval st. In lake city Florida. My order number is 22689087498496. Fix it now please. And I will never go back to this store again. Don't do business with thieves.

I waited at the ordering window for almost 10 minutes before anyone said anything. I couldn't get out of the driveway when waiting to place order because someone in front and behind. When I got to the window and paid, received drink and then wated at least 7 minutes. The staff couldn't remember what I ordered. They looked at the receipt, got cold French fries, soggy from oil, and terrible tasting. I guess I won't use this facility in Holstein again.

My burrito was so good, great service :)

My steak biscuit is as so delicious .

I signed up for Hardee’s rewards because it’s close to my house and they have one of my all time fav sandwiches. So I was getting some points added up quickly. I first noticed a problem when I went to pick up an order and the manager that couldn’t speak any English finally got it translated to me that she knew nothing if a rewards program. Then I went to place an order and used some of my points but could only redeem 1 time and then could not use any more. And finally, I had enough points to get anything in the rewards menu, my phone updated logging me out of all my apps, I logged into Hardee’s and I had nothing no more points. Crap ain’t that bad out there yet. I spent a lot of money to get those points and it was hard and then impossible to use them, and the employees are now all but 1 no habla englise, so you don’t have any idea what your gonna get. I have had the wrong order the last 4 times. The crap is rediculous.

The place is bad they never clean underneath the tables and they never cleaned the bathrooms the manager treat the workers differently and they always get into arguments so I would give this a zero stars because there's a lot of health hazards going on at Hardee's

I was excited to order online and be able to pick-up at the drive-thru. Using the app, I ordered at 1:23 p.m. with a response the order would be ready at 1:35 p.m. I arrived in the drive-thru line at 1:37. Understandable, there were a couple of customers in front of me. They moved along quickly.
At the kiosk,I was told that I would have to come inside to get my food. This was at 1:47 p.m. (Hardee's should consult Starbucks because they know how to deliver.) While waiting for my food, four of the six or seven employees were standing around chatting. I ordered five
chicken tenders which turned out to be room-temperature nuggets--yes, there were only five. The French fries were cold and limp. The container of slaw was half-full and the Texas Toast was cold and soggy. I ordered sweet tea but was served Pepsi, requested a replacement which was immediately addressed, it was the only half-a** thing that was addressed. I loved Hardee's burger; however, I shall not return to the store closest to my home, if I ever use Hardee's again. I understand it's difficult to find good people to work but shouldn't a manager do their job? Either the employees do their job or look for other people. I am positive there are immigrants who would love to have a job and do it well.
NEVER BELIEVE YOU CAN ORDER A DRIVE-THRU AT HARDEE'S.

Hardee’s on west Main Street has excellent employees I’ve seen manage Bryce and Nadia, iesha I feel like they should be shown appreciation, I keep coming back because of the excellent , respectful complentary service the give.
Bryce, Nadia, Iesha

Went to Hardee's on mills ave in Greenville SC. The person over the speaker Meka had the most pleasant and professional voice I've heard in a long time at a fast food restaurant!!!! Made my day!!! Keep up the good work Meka. By the way...the service was great!!
Thank you, Tammy Gray

The manager at ADA Arby's went above the call of duty.
I left with the wrong drink, called to report, then realized my truck battery had die, i was two blocks away at my son's house, manager STICE walked me over a large Coke.
This is a real manager that cares about the customer as much as his store...APPLAUSE APPLAUSE!! CLAPS!!! MADE MY DAY!!!!!

Great food and very clean location in Fishers IN. We come here 2-3 times a week and it’s always a nice experience!!

Ellenwood ga 3062 this was totally not my idea. A friend suggested it and I could not believe what I saw in one of my plates with tenders. It was under one of them I seen a fly 🪰 and not amused. I literally threw my plate out.

Horrid, Hardee's, Speedway
Order bisquit and gravy, gravy in bowl & bisquit in plastic, Not together.... They are 'usually' in same box,,

I’ve been a hardees fans for along time just recently moved to Ladson SC about a year ago and been eating at the store on Ashley phosphate in Summerville and I have to say it has truly improved within the last few months the new store manger is truly turning it around the food taste better and the service and atmosphere is very welcoming it seem that when you have someone who cares about the customer service it make it an enjoyable experience Hardees needs more people who cares about their customers the service and the food that they give their customers Thank you Mrs. Crystal for all you doing to make it better

My husband and I visited the Elizabethtown, KY location on 104 Buffalo Creek Dr yesterday and had a fantastic experience. Travis deserves a huge thank you for his service. He was very professional, friendly, and accommodating and went out of his way to make our experience so positive. He did an awesome job!

Eldon Missouri Hardee's. I got in drive thru at 955am waited in line behind several cars. Got to the speaker at 1005am and ordered 2 biscuits and gravy and was told we aren't serving breakfast we're out of biscuits. I asked if they were making more since they don't stop serving breakfast till 1030am and it was 1005am and they said " we are sold out and ain't makin no more". I ordered a cinnamon roll and received 2 knives and no forks to eat it. I received no napkins and the employee did not even apologize for not having a normal breakfast item or apologize for switching to lunch when I was already at the speaker. Rude employee. Poor management.

I go to hardees a lot for lunch for the 2 for $5 wraps. They are always fresh and out in a timely manner. There is a nice crew boy named Trevor who is always so friendly and helpful.

Love the morning crew , Brandy is always so sweet . All the girls on morning shift are . They all are so quick and my food is always hot and fresh