HANTENCNC Omdömen 

I am starting to seriously regret buying a laser from them and I have yet to start that machine . Before buying it they are full of promises and communication is instant . Not matter the time be it 3 am or 3 pm , Monday or Saturday night , you will get instant communication . All so polite . The problem is after you paid . The after sale is abysmal . You send a message and it takes three days to reply and the reply is unsatisfactory . Before buying it I really explained that I needed to be taught how to use that laser . Of course promises of full support was given to me . I didn’t need to worry. Well my full support came into the form of a 90 seconds promotional video with music in the background and no tutorial showing me how to switch on the machine . That’s it . I bought a “backpack laser “ . Honestly the design is so bad it is impossible to carry . I had to buy an harness at an extra £150 to be able to carry it . I have yet to start the machine because it’s incompatible with standard compressors ( which you need ) . So because they didn’t provide me with a connector I am now spending a week trying to find a solution because nobody has a clue how to connect it . It has been problem after problem and every time instead of taking responsibility they dismiss it . Like I bought an extractor and they sent it to me with a hole going right through in the filter. The last filter before the mechanical components . A filter that contain small carbon granule which in my opinion will go right through the fan and mechanical components . But apparently no I shouldn’t worry and anyways if it’s damaged it’s not their fault but the custom fault . Before that they sent me the wrist monitor via a different carrier and when I opened the box it was missing . The carrier had 1 star out of 10000 reviews. Once again don’t expect an instant replacement . It took a month before they finally agreed to send a replacement . I am worried now of the decision I made . I tried to cut the middle man by buying directly from them and that might be a big mistake .

Buying an industrial laser machine from HantenCNC has been the worst decision for my business. Their quality control is non-existent—the unit arrived defective, forcing me to ship parts back to China and losing months of operation. Their post-sales support is terrible, promises are constantly broken, and communication is completely unprofessional. Even after promising in writing to provide basic re-assembly instructions when the repaired parts arrived, they failed to send anything, leaving my business paralyzed once again. They have zero respect for their clients' time and money. Stay away from HantenCNC if you value your business.

Excelente trato y muy formales
La comercial (Vita) una profesional
Muy atenta y servicial sin duda volveré a contactar con ellos
Y la máquina un espectáculo ha llegado perfecta a España murcia

Excellent approach from day one. Anna was professional and helpful. Yous technicians the reply promptly. In general you have an extraordinary sales and after sales support.

Ik heb een puls leaser htcm 200 w gekocht. degelijke machine kwa bouw als bediening. Eenvoudig te bedienen machine. correcte afspraken over bestelling en levering geleverd in stevige houten box. Een aan te raden betrouwbaar bedrijf.

I researched 5 manufacturers of CW lasers and Hanten CNC was the only one to get me in touch with another purchaser. Their experience was good. They said Hanten CNC was very good with after sales support. Since I'm not very knowledgeable about cleaning lasers I knew I would need plenty of after sales support. Since receiving my cleaning laser 1.5 months ago I've had to contact after sales service staff twice. Both times they were able to solve my problems; both problems being user error.

Very nice and comprehensive customer service... Fast reply and good technical support!!! I strongly recommend this company for aftermarket support !!

tout a étais facile machine reçu dans les temps

I bought a laser cleaning machine from HantenCNC and the whole experience was very solid.
Communication was fast and clear, and every question I had was answered in detail.
The machine arrived well-packed and works exactly as described — strong, stable and reliable.

What impressed me most was the support during and after the purchase.
I had specific requirements for cleaning wood and old coatings, and they took the time to guide me through the settings and adjustments.

Overall, trustworthy company, good communication, and equipment that performs.
I would buy from them again.

Excelente trato de Rayna y la compañia , Equipo 100% Recomendado compre 3 equipo laser , estoy muy contento y excelente , pronto volvere a comprarle de nuevo, Desde España , los equipos llegaron en buenas condiciones y tiempo acordado.Servicio postventa excelente,

hi bought a 100w pulse laser cleaner, all the information i ask was right, the shipping was done perfectly and faster than i spect, and the machine i bough, work hard several days under the hot sun of the canary island. and never have problems.

Son una empresa real, con gente atenta, contacto serio y correcto, cumplen con lo que ofrecen, el producto que comprado es de mucha calidad, estoy muy contento con su servicios.

Thank you for the excellent product and outstanding customer service. I truly appreciate the quality and attention I received

Alles ist Gud .
Snell Lieferung .
Maschine ist gute Produktion .

Good clear communication and confidence in buying from this company again.
After discussions with several companies, this was the company that stood out.
A lot to learn and consider, however the service back up has been considered and helpful.