As an elderly widow wondering about downsizing I was impressed by the service provided y Hannells and by Bonnie their representative. She made me feel at ease and gave me advice that I needed. I know... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The staff at Hannells were always available to offer us very good advice. You never felt rushed as they were generous with their time. We made the decision to not sell, but would have no hesitation... Se mer
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professional service delivered in a timely way throughout the process. Good support and communication at all times. Feedback was friendly and cheerful even when there were minor problems. All staff... Se mer
Customer service representative Eliza Tudgay was very helpful in filling up form and other documentation. We felt relaxed and great after having discussion with her and she helped us through everythin... Se mer
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Företagsinformation
Skrivet av företaget
We’re Hannells – an award-winning, family-run estate and lettings agency proudly serving the people of Derby since 2003. With six friendly, local branches and a dedicated lettings office, we’re here to make moving home a genuinely enjoyable experience. From free valuations, sales and auctions, to mortgages, solicitors, insurance and lettings – we offer everything under one roof, all delivered by a team who truly care. What makes us different? We treat our customers as people, not numbers. That personal touch, combined with local knowledge and a real passion for what we do, has helped us become Derby’s top-selling agent year after year. With thousands of five-star reviews and many national awards under our belt, we’re incredibly proud of the trust our community places in us – and we work hard to give back through local events and charity support. If you’re thinking of moving, we’d love to help you have a truly positive, personal and memorable experience.
Kontaktuppgifter
Storbritannien
- www.hannells.co.uk
Book Your Free Sales Valuation Here!
4,8
Utmärkt
906 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 92 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Everyone we spoke to was really…
Everyone we spoke to was really helpful, through one of the most stressful periods they were great at constantly keeping us in the loop guiding us through the process. A massive thank you to Sara specifically who looked after us!
25 augusti 2026
Svar från Hannells
Hi Meg!
Thank you for your brilliant review of your moving experience with Sara and the Chaddesden sales team.
We're pleased to see that you found them all to be helpful, kept you in the loop and that you felt looked after by Sara. The team pride themselves on delivering a top service and Sara in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thanks again for your positive feedback. We wish you all the best in your new home and look forward to being of service to you again in the future when it's time for your next move!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
I had a fantastic experience with…
I had a fantastic experience with Hannells from start to finish. Lorna and Amanda were brilliant; friendly, professional and always great at keeping me updated throughout the process. The whole Chaddesden branch team were approachable, helpful and always happy to assist.
After a disappointing experience with another estate agent, dealing with Hannells was genuinely a breath of fresh air. I really appreciated their honesty, communication and personal approach, which made the whole experience so much easier.
I wouldn’t hesitate to recommend Hannells and would absolutely use them again in the future.
Thank you
25 mars 2026
Svar från Hannells
Hi L!
Thank you for your brilliant review of your moving experience with the Chaddesden sales team.
We're pleased to see that you found Lorna and Amanda to be friendly, professional and they kept you updated throughout the process - especially following on from your previous experience with another agent. The team pride themselves on delivering a top service and Lorna and Amanda in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property and we look forward to being of service to you again in the future when it's time for your next move!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Svar från Hannells
Hi Dave!
Thank you for your review of your moving experience with the Chaddesden sales team.
We're pleased to see that you have found them easy to deal with, very helpful and that overall it has been a great service. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thanks again for your positive feedback and we hope you're looking forward to starting an exciting new chapter in your new home!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
The listing of our house was excellent…
The listing of our house was excellent but a few of the viewings were questionable due to the position they were in with their property. What is the point of showing people around the house who haven’t even put theirs on the market or even got their mortgage in place. Also if it hadn’t of been for ourselves and our buyers constantly on the phone asking questions and chasing solicitors etc I don’t think we would of been in the property by Christmas.
20 augusti 2026
Svar från Hannells
Hi Gary,
Thank you for taking the time to leave your feedback and for your positive comments regarding the marketing of your property.
We completely understand your comments regarding some of the viewings. While it is always ultimately our seller's decision, we would not necessarily discourage a viewing simply because a potential buyer has not yet placed their own property on the market. We do find that some buyers prefer to find the right property before committing to a sale themselves and, once they do, can sometimes become proceedable within a matter of days. Similarly, most buyers will not have a mortgage formally in place at the viewing stage, although we do of course establish their position and circumstances wherever possible.
We also appreciate that the period between agreeing a sale and completion can be frustrating, particularly when there are delays elsewhere in the chain, and we're sorry that you felt you needed to do more chasing than you would have liked.
On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property and we hope we can be of service to you again in the future when it's time for your next move!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Not the best experience
Not the best experience. We had mixed messages, an email regarding a home visit which didn’t happen and which evidently we shouldn’t have got. Incorrect information on written valuation too
22 augusti 2026
Svar från Hannells
Hi Richard,
Thank you for taking the time to leave your feedback.
We’re sorry to hear that this was your experience, as it certainly does not reflect the usual standard of service we aim to provide.
We appreciate you bringing this to our attention and hope that, should you have any future dealings with Hannells, your experience will be a far more positive one.
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
My requested for an appraisal of my was acted upon very quickly.
My requested for an appraisal of my property resulted in an appointment made quickly. Sam from Hannells arrived on time and carried out a thorough assessment of the property. We then sat down to discuss the options available to me without any hard sales pressure. A full detailed report was sent to me later that day. Sam had good knowledge of the housing market both local and national. Highly recommended.
21 augusti 2026
Svar från Hannells
Hi Steven!
Thank you for your review of your valuation experience with Sam and the Mickleover sales team.
We're pleased to see that you found Sam to be punctual, knowledgeable and was thorough with his assessment of your property. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Review …
Jessica was a great help with all the information we needed and was always so helpful and supportive throughout the process. The whole team were fantastic and provided so much help with all the viewings. I really appreciate all their time, effort and excellent customer service. Highly recommend!
21 augusti 2026
Svar från Hannells
Hi Kaitlin!
Thank you for your brilliant review of your moving experience with Jess and the Chaddesden sales team.
We're pleased to see that you found Jess to be helpful, supportive and that the whole process of purchasing your property has been excellent. The team pride themselves on delivering a top service and Jess in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thanks again for your positive feedback and we hope you're looking forward to starting an exciting new chapter in your new home!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Rebecca was very pleasant and…
Rebecca was very pleasant and professional. She explained how she arrived at her valuation and suggested the best way to move forward once probate has been granted.
20 augusti 2026
Svar från Hannells
Hi Cynthia!
Thank you for your review of your valuation experience with Rebecca and the Chellaston sales team.
We're pleased to see that you found Rebecca to be pleasant, professional and explained the next steps. The team pride themselves on delivering a top service and Rebecca in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you when the time is right to get the property on the market!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Bonnie had done some relevant research…
Bonnie had done some relevant research on the property and local sales to which she referred when assessing the sale of the bungelow. Her warm approach to discussing her colleagues suggested a good team
15 augusti 2026
Svar från Hannells
Hi Rosemary!
Thank you for your review of your valuation experience with Bonnie and the Allestree sales team.
We're pleased to see that Bonnie had done her research and that you felt she had a warm approach. The team pride themselves on delivering a top service and Bonnie in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get the property on the market and sold!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Excellent and Professional Service
Bonnie was very friendly, professional and helpful when she came to value my apartment. She took the time to look around the property properly and explained the valuation and the selling process clearly, without any pressure.
I really appreciated her time and the professional way she approached the valuation. I would be very happy to recommend Bonnie and Hannells.
14 augusti 2026
Svar från Hannells
Hi Teresa!
Thank you for your review of your valuation experience with Bonnie and the Allestree sales team.
We're pleased to see that you found Bonnie to be friendly, professional and helpful. The team pride themselves on delivering a top service and Bonnie in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and if there's anything more we can do to help, please feel free to get in touch!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Svar från Hannells
Hi Teresa!
Thank you for your review of your moving experience with the Alvaston sales team.
We're pleased to see that you have found them to be helpful and they've always kept you updated throughout your sale so far. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property and we wish you a smooth and steady journey towards exchange and completion - you're in great hands!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Jo was lovely and very knowledgeable
Jo was lovely and very knowledgeable, explained the whole procedure, costs involved etc and answered any queries we had . A very caring and professional lady !
13 augusti 2026
Svar från Hannells
Hi Chris!
Thank you for your review of your valuation experience with Jo and the Chaddesden branch.
We're pleased to see that you found Jo to be lovely, very knowledgeable and thoroughly explained the process. The team pride themselves on delivering a top service and Jo in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope that we can be of further service to you should you decide that now is the time to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Heather James,
Heather! the valuation director, has a friendly yet professional manner. The property is in probate!! Heather gave the property a full inspection. Her advice was very helpful. Professional,knowledgeable and friendly. Excellent service. Thanks Steve
12 augusti 2026
Svar från Hannells
Hi Steve!
Thank you for your brilliant review of your valuation experience with Heather and the Alvaston sales team.
We're pleased to see that you found Heather to be professional, knowledgeable and friendly. The team pride themselves on delivering a top service and Heather in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get the property on the market!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Excellent communication
Excellent communication, staff were very helpful and professional
7 augusti 2026
Svar från Hannells
Hi Kenneth!
Thank you for your review of your moving experience with the Allestree sales team.
We're pleased to see that you found them to be helpful, professional and the communication was excellent throughout your sale. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property and we hope we can be of service to you again in the future should you have any property needs!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Turned up on time for the valuation…
Turned up on time for the valuation nice friendly lady
11 augusti 2026
Svar från Hannells
Hi Pauline!
Thank you for your review of your valuation experience with Heather and the Alvaston sales team.
We're pleased to see that she was punctual and you found her to be both nice and friendly. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope that we can be of further service to you should you decide that now is the time to get the property on the market!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Svar från Hannells
Hi Mcalla!
Thank you for your review of your valuation experience with the Littleover sales team.
We're pleased to see that you found Nicola to be very friendly and helpful. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!
Kind regasrds,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
It was a smooth
It was a smooth, speedy and professional sale process. Great communication throughout from a friendly and experienced team. I would highly recommend their service.
27 juli 2026
Svar från Hannells
Hi Sharnee!
Thank you for your review of your moving experience with the Chaddesden sales team.
We're pleased to see that you found it to be a smooth, speedy and professional sale process with great communication from a friendly and experienced team. They pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property and we wish you a smooth and steady journey towards exchange and completion - you're in great hands!
Kind regasrds,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Svar från Hannells
Hi Paul!
Thank you for your review of your moving experience with the Alvaston sales team.
We're pleased to see that you found them to be great, providing continual updates and securing a sale quickly. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property and we wish you a smooth and steady journey towards exchange and completion - you're in great hands!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Svar från Hannells
Hi Joyce!
Thank you for your review of your valuation experience with Jo and the Chaddesden sales team.
The team pride themselves on delivering a top service and will be delighted to see that you were very pleased with the whole expeirence.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Professional
The agent was very well prepared and knowledgeable about the area. Very friendly, well presented and I felt very comfortable and safe.
3 augusti 2026
Svar från Hannells
Hi Lorena!
Thank you for your review of your valuation experience with Olivia and the Lettings team.
We're pleased to see that you found Olivia to be friendly, well prepared and knowledgeable about the area. The team pride themselves on delivering a top service and Olivia in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to find a great tenant!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
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