Called this company after finding them via a Google search and soooo glad I did!! What excellent workmanship. Arrived early, professional, knowledgeable and personable! More than pleased!! Thank you... Se mer
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Det här tycker kunderna
I have had excellent service from a very good handyman Bushek today in two flats. I am a landlady . This morning he sorted out a faulty shower head, loose doorknob &!checked out loose tiles in b... Se mer
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I use handy squad routinely for property maintenance in my own flat and in another which I let out. They are great - they cover multiple trades, are super easy to deal with and are almost always ava... Se mer
We had a fairly complex carpentry job that involved splittig a large teakwood bookcase into two parts. Handy Squad's carpenter, Jacek Kedziora, provided an excellent solution whereby the bookcase can... Se mer
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Företagsinformation
Informationen kommer från olika externa källor
The Handy Squad is the premier Handyman Service in London. We have been helping Londoners with their home and office repairs since 2005. Our regular hours are 8am to 6pm on weekdays, but we can also come out to you earlier in the morning, later in the evening and at the weekends. Our handymen are multi-skilled, punctual, polite, carry I.D. and will always leave your property tidy. Our services include plumbing, electrics, painting & decorating, carpentry, bespoke joinery, jetwashing, flat pack assembly and much more. If you are looking for the best handyman service London has to offer then look no further than The Handy Squad.
Kontaktuppgifter
The Handy Squad, SW6 3DJ, London, Storbritannien
- 08000 121212
- bookings@handysquad.com
- www.handysquad.com
4,6
Utmärkt
331 omdömen
Ingen aktuell inbjudningshistorik
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Unfair booking system promotes need for expensive revisit
The plumber sent by the Handy Squad did not deal with the issues that I had booked them for. Despite explaining the exact job required (including photos of the problem) I was charged for two hours work where the plumber did not attempt to undertake the requested task and was instead given a quote for the job to take a further 3 hours at an overpriced amount. It was cheaper and quicker for my husband to undertake the work himself even though he had no plumbing experience and needed to buy some specialist plumbing tools. The handy squad use a system where you are booked in for a two hour slot and will not complete the job if the tradesman thinks it may take slightly longer when they arrive on site, even though they had a full description prior to booking. I feel as though the Handy squad rely on public who do not have any understanding of plumbing and take advantage of a system where you book hourly appointments to push expensive return visits.
I made a verbal complaint by phone which was ignored and so followed up with a written complaint requesting a refund (full or partial). I was offered £50 to be offset against the 2nd quoted price for fixing the copper elbow. I declined this offer as this would still make the work incredibly overpriced if undertaken by the handysquad. I believe that it was unfair for a qualified plumber to have viewed the photo I provided and to allocate a 2 hour appointment window which they subsequently felt the job could not be completed in; I question the ability of the qualified plumber if this job could then be done by a non-professional in less time.
22 augusti 2019
Omdöme utan inbjudan
Svar från The Handy Squad
Dear Anna,
Firstly, many apologies for our late response to your review. However you look at it, we have clearly fallen short of your expectations in this matter and we are very sorry for that. We would just like to answer a few criticisms, however, given that while things did not go to plan in this case, we do not ever seek to mislead our customers. Firstly, our prices are clear and transparent on our website and are also communicated verbally at the time of booking. Our booking agents will estimate from their experience and the information available how long the visit should take. Photos are very useful and we appreciate you sending us some, but they cannot necessarily tell the whole story, particularly in plumbing matters, which is why the tradesmen always have to reassess the issue when they see it in the flesh.
Unfortunately, it was not possible in your case to lengthen the visit as the schedule was very full that day, so a longer return visit was proposed. We would never, as you appear to suggest, deliberately book a visit time that we knew to be too short in order to have an excuse to book in a further visit. Firstly, this would be dishonest, but also would make no sense financially. Travel time, fuel costs etc are a cost to us for every visit we make, so it makes much more sense for us to complete the work in one visit if at all possible. The issue with plumbing work is that if you start a job, but leave it incomplete due to lack of time, you risk leaving a customer without the use of a sink / loo / dishwasher etc. until the work can be completed.
Be all this as it may, we clearly did not explain the situation well enough and our overall service fell below our high standards and we apologise once again for this.
Best wishes,
The Handy Squad
Happy repeat customer
I’ve used HandySquad several times for “little jobs” that are beyond my DIY skills, most recently they repaired a chair whose leg had split in half and fallen off, and an ottoman who’s hinges had come loose. Booking process was very easy, Bill arrived on time, with an enthusiastic , can-do attitude, did the job effectively and without leaving any mess. I find it’s a really good service to deal with domestic niggles quickly and easily.
1 augusti 2019
Omdöme utan inbjudan
Svar från The Handy Squad
Hi Lisa,
Thank you so much for this kind and detailed review of Bill's work. We are really pleased that you continue to be happy with our service. Bill does exemplify exactly what we aim to do for our customers every day and it is always great to hear back from a satisfied customer that we have achieved that. We look forward to helping you again.
Best wishes,
The Handy Squad
Svar från The Handy Squad
Dear Tiffany,
Thank you very much for giving us this rating. It means a lot to us when a customer takes the time to leave us an online review like this. We are very pleased you enjoyed our service and hope to be able to help you again soon.
Best wishes,
The Handy Squad
Radek is my go to guy for painting
Radek is my go to guy for painting. He is very reliable and delivers perfect results every time.
17 juli 2019
Omdöme utan inbjudan
Svar från The Handy Squad
Dear Mardi,
Thank you so much for writing this kind review. We are delighted that you are so happy with Radek's workmanship and we will do all we can to sustain this level of service to you in the future.
Best wishes,
The Handy Squad
Bill from Handy Squad helped us out…
Bill from Handy Squad helped us out last week with a number of jobs and was excellent polite efficient and friendly. We would definitely use Bill and Handy Squad again.
16 juli 2019
Omdöme utan inbjudan
Svar från The Handy Squad
Dear Richard,
Thank you very much for taking the time to review us in such complimentary terms. We are very pleased to hear that Bill did such good work for you and we look forward to being of service to you again.
Best wishes,
The Handy Squad
The Handy Squad Are The Best!
The Handy Squad provides a professional service for a fair price. They are very transparent about their prices. They undertake a wide range of jobs including odd jobs, plumbing, electrics, etc. If you have a list of odd jobs you need doing, you should call them.
28 juni 2019
Omdöme utan inbjudan
Svar från The Handy Squad
Dear Tanya,
Thank you very much for posting about our service. We are delighted that our work for you has elicited such a response! You did do exactly what we advise our customers to do which is to put together a list of all the little bits and bobs you want fixed or improved so it can all be done at the same time and you get the best value for the visit. We look forward to coming out to you again next time you need a helping hand.
Best wishes,
The Handy Squad
Great and reliable service
The electrician was very professional, punctual and clean. He made sure he wiped every bulb and piece of glass of my ceiling lights and left not a single fingerprint anywhere. He was attentive to detail and I was very happy with the service.
18 juni 2019
Omdöme utan inbjudan
Svar från The Handy Squad
Dear Ana,
Thank you very much for writing about us in such glowing terms. You highlight a very important point which is that, ideally, when you book us in to fix something, you should not be able to tell we had been there, except that whatever needed fixing is fixed! Respect for our clients' property is of great importance and we do our best to get it right every time. We hope we can be of help to you again sometime.
Best wishes,
The Handy Squad
The Handy Squad
Booking was straight forward and the quote and expectations clearly set out. Bill, the handyman, arrived promptly and was excellent. He was efficient, polite and provided some really helpful practical guidance and worked extremely cleanly and orderly in the chaos that was my flat with the kids on half term. I have used Handy Squad a few times before and have never been let down. I would highly recommend them.
30 maj 2019
Omdöme utan inbjudan
Svar från The Handy Squad
Thank you very much for such an all-encompassing review - comments like this are really appreciated by the whole team. Bill is a real pro, and always wears a smile (even when he is scootering around London in the rain). You were kind to highlight the cooperation between the office team and the tradesmen as well. That is something we work at very hard. Thank you for your on-going custom with us and we hope to serve you again soon.
Best wishes,
The Handy Squad
Booking the appointment was easy and it…
Booking the appointment was easy and it was very helpful to be given a 1 hour time slot. The contractor turned up on time and was polite, helpful and very professional. He managed to disconnect a waste disposal unit as well as carrying out a couple of very small carpentry type jobs.
9 maj 2019
Omdöme utan inbjudan
First time using The Handy Squad
First time using the HandySquad and will definitely use again. James fitted a light for me and Shaun helped hang up some mirrors and fit a TV bracket. Both were extremely helpful and efficient in getting the jobs done!
8 maj 2019
Omdöme utan inbjudan
Bill did a couple of small jobs for me…
Bill did a couple of small jobs for me today - can't praise this company enough as he did the work very quickly and cheaply! Will definitely use them again.
3 maj 2019
Omdöme utan inbjudan
Svar från The Handy Squad
Dear Margaret,
We are delighted to have done a good enough job for you to want to write about us - you are very kind. Sorry to have taken so long to write back. Bill is a bit of a dynamo, which is great as long as quality is not compromised and he seems to manage it! We look forward to being of service to you again.
Best wishes,
The Handy Squad
Reliable and good
Jermaine did a fantastic job fixing our shower! Reliable and high quality service.
3 maj 2019
Omdöme utan inbjudan
Svar från The Handy Squad
Dear Stu,
Apologies for our late reply to your kind post about Jermaine. You have neatly summed up our mission statement in one sentence! We are delighted to have given you the real Handy Squad experience and hope you will want to use us again sometime.
Best wishes,
The Handy Squad
Great handyman (and electrician, plumber . . . ) service
The technicians are always polite, friendly and on time. They do good work, and are very neat. Very helpful!
30 april 2019
Omdöme utan inbjudan
Svar från The Handy Squad
Dear Mary,
Thank you very much for posting so kindly about us and sorry to have taken so long about responding to you. We are also very grateful to you for pointing out that we are not just a handyman service, but also provide plumbers and electricians too - given our name, it is easy for people to forget that! You have clearly used us more than once, which is great to know, and we will ensure you will be equally satisfied with your next appointment.
Best wishes,
The Handy Squad
A satisfied customer, again.
I have used The Handy Squad on three separate occasions and have never been disappointed. The booking process is easy and reliable: charges are clearly set out before each job and my preferred dates and times have been accommodated. On this latest occasion, Bill arrived on time and quickly and efficiently carried out some small tasks (changing a door bell and installing a couple of smoke alarms); beyond that, he was friendly and pleasant.
25 april 2019
Omdöme utan inbjudan
Svar från The Handy Squad
Dear Mr Bonitto,
Many apologies for such a tardy response to your very generous review. Your comments are a great advertisement for our business and you have highlighted many areas where we work hard to outperform our competitors and give our customers the high level of service they deserve for the money they are paying. We will make sure you are just as happy as and when you book us for the fourth time!
Best wishes,
The Handy Squad
Bill did a brilliant job
Bill did a brilliant job. Polite, efficient and most helpful. Happy to recommend.
2 april 2019
Omdöme utan inbjudan
Svar från The Handy Squad
Dear Cyrena,
Thank you very much for writing such a nice post about Bill. We are delighted that you were pleased with our service and would recommend us. We hope we can be of help to you again sometime.
Best wishes,
The Handy Squad
I have used the Handy Squad often and…
I have used the Handy Squad often and they have always been brilliant...today no exception. Shaun arrived 8 am and did about 10 small jobs in less than 2 hours.p, ranging from electrical repairs to fixing door handles to re stringing the rope on a clothes airer and changing a dryer vent. Obviously, I had got most of the fittings that he would need in advance, some had to wait for his diognosis and instruction but I went to get those bits while he got on with the bits.
7 mars 2019
Omdöme utan inbjudan
Svar från The Handy Squad
Thank you very much for sharing these positive comments about Shaun. He is indeed a man of many talents and it sounds like you were quite a team when it came down to it. We look forward to your next call and will make sure your next experience is just as positive as the last.
Best wishes,
The Handy Squad
From start to finish The Handy Squad…
From start to finish The Handy Squad were a pleasure to deal with. Altogether a very satisfying experience. Highly recommend!
1 mars 2019
Omdöme utan inbjudan
Svar från The Handy Squad
Dear Nicola,
Thank you very much for giving us such a complimentary write-up. This is exactly what we like to hear about our service and we are delighted to know that you would recommend us to others. We hope we can be of use to you again soon.
Best wishes,
The Handy Squad
Removal and re-hanging of a blind
The job was completed extremely efficiently, very professionally and (from what I can tell from my limited DIY knowledge) to a high standard. The HandyMan - J - was punctual and polite and deserves to be commended. The fact that I was able to book a slot for 8am the next day was immensely satisfying and I would not hesitate to recommend this team to others.
1 mars 2019
Omdöme utan inbjudan
Svar från The Handy Squad
Thank you for writing such a detailed and complimentary post. We are very glad that you were pleased our service and will make sure that will be the case whenever you use us again in the future. We are also glad that we were able to get out to you quickly and hope to be just as responsive next time.
Best wishes,
The Handy Squad
Disassembling and dismantling desks
Radek disassembled a larger desk and assembled another smaller desk in record time, something I have been meaning to do for some time. He carried out the work very speedily and with a very pleasant manner.
28 februari 2019
Omdöme utan inbjudan
Svar från The Handy Squad
Dear Valerie,
Thank you very much for your kind comments about Radek. It is great to receive this sort of feedback about our service from a happy customer. We hope we will be able to help you again in the future.
Best wishes,
The Handy Squad
Speedy, quality job
Gregor was very friendly, proffesional and did a great job. We will be back in contact when we have any other issues.
27 februari 2019
Omdöme utan inbjudan
Svar från The Handy Squad
Dear Matt,
Thank you very much for posting about Gregor and we are very pleased that he has done a good job for you. We look forward to helping you again in the future.
Best wishes,
The Handy Squad
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