While C-B have been flagging one star reviews to try ot have the removed this appears to have stopped. One may wonder if TP has "had a word" with them about this as 38% of their objections wer... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We've been with Halo for a number a years now and were due a contract renewal. Lee sorted us out with a better service contract and all new phones whilst at the same time saving us a nice amount on o... Se mer
Thank god for Halo!! I’m so glad that we joined Halo Connect just before the COVID pandemic. We can now literally work anywhere via our mobiles. No more expensive call diverts. The team... Se mer
No phones or internet since the 29th December. No answer on the head office number, the number on the website is not in service and nobody is responding to any callback requests or emails to any ema... Se mer
Företagsinformation
Skrivet av företaget
With over 30 years experience in providing the latest telecom systems The Halo Tech Group ( formerly known as Halo Connect) provides complete and bespoke telecom solutions to keep you connected. Please note we value our reviews very highly and we have been receiving negative reviews regarding Halo Mobile limited, we have no association with this company, and never have.
Kontaktuppgifter
Marshall House, PR1 2QD, Preston, Storbritannien
- 01772910412
- jonathan.walker@halo-connect.com
- www.halo-connect.com
2,7
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225 omdömen
Ingen aktuell inbjudningshistorik
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After being contacted by Halo connect…
After being contacted by Halo connect several weeks ago I agreed to a telephone appointment which lasted almost an hour. I was keen to switch to a cloud based telephone system so I gave them all the info they needed in order for them to give me a price. At the end of the conversation I asked them to send the details of the contract to me on an email so I'd have everything in writing and that was the last I heard from them. A total waste of my time (and theirs).
25 maj 2021
Omdöme utan inbjudan
Svar från The Halo Tech Group
Hi Michael,
We are very sorry to hear that you feel your time has been wasted.
We understand that time is valuable commodity and we can assure you that is it not within our business model to waste anyone's time.
There seems to have been a misunderstanding between your self and our colleague Lee Henderson, we are of the understanding that Lee has now reached out to you once again.
Should you wish to further pursue the opportunity of working with us, please speak with Lee and I am sure he will be pleased to deal with you!
Extremely disappointed
Extremely disappointed. All business owners to be very wary of Halo Connect. After being with them for 6 months I started getting invoices for amounts that are not in my agreed contract. Emailed and called the company. Tried to speak to the customer service manager and he never calls me back. Now the company has restricted my phone calls because I haven’t paid the invoice. Terrible customer service.
25 maj 2021
Omdöme utan inbjudan
Svar från The Halo Tech Group
Hi John,
Thankyou for taking the time to leave a review, after looking into this further I can see that this has now been resolved and you have been contacted by our customer service team.
If you have any issues or questions in the future please feel free to contact us directly at hello@thehalotechgroup.com for a faster and more in depth investigation if necessary please call 01772 0428505.
Many Thanks
Top service by the Halo team
Top service by the Halo team! Anthony Baldwin was clear, punctual and professional. We are massively impressed with the download (200mb) and upload (100mb) speed! Faster working here we come!
17 maj 2021
Omdöme utan inbjudan
Svar från The Halo Tech Group
Hi John,
Firstly, thank you for taking the time to share your positive experience with ourselves online. We are a happy hardworking team, and reviews like this make it all worth it!
We appreciate your business and kind words, We hope you enjoy working faster from now on, please do not hesitate to contact us for any additional products or information.
Many Thanks
Halo connect love them
Halo connect give a brilliant customer service they are always ready to advise and help with problems and are great value I highly recommend for all your FULL FIBRE BROADBAND NEEDS its amazing so much faster and better than before
14 maj 2021
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Svar från The Halo Tech Group
We are so glad you are impressed with our Full Fibre Broadband, and that everything is working well. It is great to receive positive feedback on our products – it gives us all a boost to know we are doing well and helping out so many people with our bespoke services.
Many Thanks
Jack was really helpful in talking us…
Jack was really helpful in talking us through setting up our new router and wifi settings.
3 maj 2021
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COMPANY IS DISSOLVED
Cold called my company to offer me services, looking further into them there company
HALO CONNECT LTD
Company number 10462077
Is DISSOLVED on companies house register.
Why would anyone go into contract with a company that's now dissolved.
28 april 2021
Omdöme utan inbjudan
Svar från The Halo Tech Group
Hi James,
I'm very sorry you felt you needed to leave a review. However, I believe there has been some confusion in regards to our company.
Halo Connect is a trading name of our company; Datatel Solutions Limited.
Please see below for a reference to companies house:
https://find-and-update.company-information.service.gov.uk/company/06790912
We would appreciate this review being removed as it is completely incorrect.
Very helpful company
I have used Halo connect for over a year. The customer service was excellent all the way through from the set up to the day we had to leave.
When my business shut down and we had to terminate our contract Halo connect when’s above and beyond to make sure we was able to do this without any hassle.
They understood how Covid-19 had impacted not only my business but myself personally and made sure the termination was as smooth as possible.
They were always on hand at the end of the phone or email to rectify any problems quickly and efficiently.
Would highly recommend this company.
27 april 2021
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A very polite and professional engineer…
A very polite and professional engineer who completed the installation with the minimum of fuss.
16 april 2021
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"Bloody Magic!"
New phone system has just been installed.
Staff members reactions range from "Bloody Magic!" to "F**kin' Brilliant!"
Two good lads, Anthony & Sam did the install.
Very friendly, helpful and informative.
Obviously, teething problems may arise, but up to now it's been a very positive experience.
Very Happy!
16 april 2021
Omdöme utan inbjudan
Svar från The Halo Tech Group
We are so happy to hear you're over the moon with our services and staff.
Thankyou for your business and kind words!
Many Thanks
Issues with internet phone not …
Issues with internet phone not working. Jack spent time trying to sort the issue out on line but eventually it was decided that a new phone was needed which was very quickly replaced
15 april 2021
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Hi we have just had our telephones installed
Hi we have just had our telephones transferred in by Halo from BT. It has been seamless and the installers Sam and Tony were extremely helpful and efficient throughout. We look forward to a better service all round from Halo. Thanks Alan and the team at Margaret Mason Florists, Preston.
14 april 2021
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Awful Customer Service
The debacle started in November 2020 when we were cold called by Halo offering equivalent services plus extras for less money, we agreed a price, installation date for a new phone line so business interruption would be kept to a minimum. All the right things were said, which ended up being too good to be true. After 3 visits from a BT engineer over 2 months we were still waiting for services to come online. As we were paying our original provider as well as Halo, they refused to refund the 2 months as they said our line had been operational, even though it was not our business number! To this day we are still waiting for the refundable £150 + VAT fee, plus 2 months of lost service to be refunded. 8 emails, 3 phone calls and they do not want to know, and will not reply.
We have now found out that the last 2 payments are now £20 higher than what was agreed upon taking the contract out, and not only that, separate charges from Datatel/GOCARDLESS with random amounts are now being taken every couple of weeks. We have asked for clarification of these charges, along with some sort of invoice, as we have not had a single invoice since the contract started, yet we cannot get anyone to reply to our concerns. The next step will be legal action.
Basically, if it goes well for you then i imagine everything will be fine, but if you have any problem at all then you are in for a rough ride as customer service does not exist here, they do not care at all, and when they do reply they do not have a clue how to help.
9 april 2021
Omdöme utan inbjudan
Svar från The Halo Tech Group
Hi Chris,
We are very sorry that you feel your experience has been negative and that this has lead to you leaving a review.
On Friday, you spoke with one of our colleagues in the Customer Experience team and we thought it best to reply on the points you have raised within your review.
At the conception of your agreement you were made aware that there is a transitional period where both our services and your old services will both be live, this is because you wished to port a number away from your old provider. A number port involves both the losing party and ourselves in order to complete, your number port was submitted on the 4th of December once we had received the signed letter of authority back from you. In all cases we request an immediate port, however as we mentioned before, a number port involves both parties and your old provider did not confirm the port for completion until the 28th of January. The reason you were not refunded is that our services were live with a temporary number on the platform so that you have the ability to make a receive calls, this was also made clear to you upon the conception of the agreement.
Regarding the refund of £150.00 +VAT, you were advised by our colleague Jessica Bamping on the 19th of November that we require an invoice to be raised in order for the refund to be actioned. We have yet to receive this invoice and our colleague once again requested this from you on Friday.
You have also mentioned that two of your initial payments have exceeded the agreed amount, after looking into this for you we have found that as you have not provided the finance company with proof that the leased goods have been insured, they have placed a temporary insurance policy on your account to cover the items. A letter was sent to you on December 15th advising you of this and requesting proof of an existing policy so that you would not be charged. As our colleague advised on Friday, once proof of a policy has been sent to us, we can have this insurance charge removed and all previous payments refunded.
You also discussed invoices with our colleague on Friday and since the inception of the agreement you have been sent a monthly automated invoice on three occasions, these were also re-sent to you during your discussion with our colleague.
We understand that moving services can sometimes be a tedious task but we have made every effort to make the transition as smooth as possible and have provided you with all the instruction and information you need in order to follow our processes. We do not feel that this review has been left with fair and adequate consideration of our efforts but we appreciate the feedback.
Worked here and lasted not even 2…
Worked here and lasted not even 2 months.
I’d class it as bullying in the workplace as that is how I felt, I was pregnant and I was treated differently because of this.
Disgraceful place to work. I was promised a wage, and I never got paid.
Awful..
1 april 2021
Omdöme utan inbjudan
Svar från The Halo Tech Group
Hi Emily,
Firstly, we are really disappointed that you have felt the need to leave this review. Normally, we wouldn't respond to personal matters of an employee via an open forum. However, as a family owned business that puts its team members at the centre of everything that it does, We feel compelled to provide some further context to the points you have raised.
You have stated that you feel that you were bullied because you were pregnant. After reviewing all of your weekly support meetings (which we carry out all team members) you confirm, in writing that you have been not only happy but also supported fully by your managers in your job and throughout your pregnancy.
As you were having personal issues during your pregnancy we made sure that you had enough time off to attend additional appointments. Not only did we allow the time off we paid you for the time to ensure you didn't have any further stress financially during your pregnancy. On one occasion, the business paid you to attend an appointment for a full day as the meeting was scheduled out of the area.
Unfortunately, you then made the decision that the job wasn't for you, which we completely understood. We then, agreed to pay you for a full months salary even though you'd only actually worked a week. After checking with the finance team, I can confirm that this has been paid.
Thank you Lee Handerson
Great support from Lee Henderson when we had some issues regarding communication and finance team. I am really pleased how Lee helped us to find solutions and get the relevant department to contact us. Thank you very much Lee.
17 februari 2021
Omdöme utan inbjudan
Top service from Anthony
Anthony Baldwin helped me out with a few queries I had on my account.
Really friendly, really knowledgeable and didn’t give up until he sorted the problems out.
Thanks Anthony you’re a star.
(P.S. it’s Tea not dinner!) 👍
28 januari 2021
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Excellent service from both Jennifer B…
Excellent service from both Jennifer B in sales and Anthony B on technical. Good support and patient!
27 januari 2021
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Old fashioned customer service
These guys are great! How often these days can you get through to a company straight away and speak to an actual human being who has the skills to deal with your problem there and then. I have been with this company now for over 5 years and have recommended them to other business owners!
23 januari 2021
Omdöme utan inbjudan
AVOID AT ALL COSTS
I signed up with this company in June 2019. It is now January 2021 and I am still yet to receive my dedicated broadband. I have asked to be released from this contract which they are refusing to do but I am still having to pay. DO NOT USE THIS COMPANY - AVOID AT ALL COSTS. Empty promises from day one.
22 januari 2021
Omdöme utan inbjudan
Svar från The Halo Tech Group
Hi Mr Cognet,
You signed a contract with us on 16th of August 2019, we agreed a site survey date of 29th of October 2019 which you did not attend, and we were charged for. We did not charge you as a gesture of goodwill.
We then rebooked a second and third site surveys on 11th of November and 18th of November, we were charged again for both appointments, and we did not charge you as a gesture of goodwill. We made it clear at the point of sale that we would need further information from you in order to install these services. On the 4th of February we emailed you chasing further information regarding the required asbestos survey. We did not receive a reply to this email and since that time the order for the leased line has been on hold. Although we as a business have been charged over £1500 in missed appointment fees by the network, we have not passed a single charge to yourself.
Furthermore, you have not paid a bill for this service since the day of sale. With the best will in the world, we do not know what else we could have done to provide a better level of service. We have gone above and beyond to try and be flexible with you as much as possible. We have gone beyond our capabilities and at this point we are unable to do anything further until we receive the required information.
I had an unpleasant experience - but since posting here, received a positive response
UPDATED REVIEW:
As the company Customer Experience Manager took time to reply, I called the company and discussed it with him. He has since responded. Thanks for taking my comment seriously, I have amended the review and stars accordingly - not quite 5 stars, but a good place to start. I really hope you follow through.
My original review:
Took a cold call from this company. They told me they are working with Virgin Business.
My experience was with a pushy, self-serving individual who lacked awareness that they were shoehorning their own agenda unsolicited.
When they didn’t get the response they wanted, they blamed me and put the phone down.
Message to the management - They could improve their training.
22 januari 2021
Omdöme utan inbjudan
Svar från The Halo Tech Group
Hi Petra,
Thank you for your time time on Friday, as discussed we appreciate any and all feedback regarding our agents. We are sorry that you feel your experience was not up to standard and as this is the case we will endeavour to roll out the appropriate training to avoid any similar instances.
Thank god for Halo!!
Thank god for Halo!!
I’m so glad that we joined Halo Connect just before the COVID pandemic.
We can now literally work anywhere via our mobiles. No more expensive call diverts.
The team were really understanding as we would class ourselves as “technophobes” so
they tailor made the system training just for us.
So far I’ve recommended their services to three other businesses!
Keep up the good work!
5 januari 2021
Omdöme utan inbjudan
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