Lovely products and very fast delivery. The FENJAL items remind me of my childhood when my grandmother used the bath oils and perfumes
Företaget har svarat
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Very Fast ship and well packed . Such a lovely selection of fenjal products . I chose a few different products and they smell as lovely as I remember when I first smelled fenjal in Germany . Beautiful... Se mer
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Finally Fenjal is here...no longer will I have to nag by visiting Euro friends to bring me my favourite and no more rationing ! My first box arrived today and my family have been told that Mum is havi... Se mer
Företaget har svarat
The Gard Mens Hairspray is brill. It keeps its hold, gives my hair a messy texture and has a nice aftershavey smell. Shipment comes dead fast aswell from Melbourne to Queensland. Definitely give it a... Se mer
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Företagsinformation
Skrivet av företaget
Gotchyou is a family-owned and operated beauty and skin care company that was founded in August 2018 in Geelong, Australia. We are Australia's leading online retailer in premium beauty and skin-care products. Our ideology is straightforward. We believe that beauty is more than skin deep, we are confident that we have the greatest skin-care products on the market, which is why we provide unbiased product evaluations and insights so that you can discover new favourites and the right products that make you feel like yourself. Our website primarily sells Fenjal and Gard products. We believe and take pride in providing a hassle-free online environment where you can buy your favourite skincare and fragrances at affordable prices. Our goal is to make sure that every single one of our customers is happy and satisfied with their purchases. We believe in providing excellent customer service because customer satisfaction is critical to us. We are committed to processing orders within 24 hours.
Kontaktuppgifter
4,9
Utmärkt
147 omdömen
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Easy to order & quick delivery
Easy to order & quick delivery. Shall be using again. thank you
18 januari 2022
Svar från Gotchyou
Hi Pauline,
We appreciate you taking the time out of your day to leave us such a positive review. We're delighted you're pleased with our service and look forwards to seeing you again.
Kind regards,
Gotchyou Team
Svar från Gotchyou
Hi Jackie,
Thank you for your review. Our goal is to ensure that every one of our customers is happy with their purchases, and we place a high value on customer service. The primary goal of our company is to provide excellent customer service.
We hope you will shop with us again in the future.
Kind regards,
Jessie
Ordered some Fenjal products for a…
Ordered some Fenjal products for a gift. Order was processed and sent very quickly. They were very well packaged and arrived safely and in perfect condition. Ordered 9th Dec and received 24th Dec. Shipping to NZ took a little longer but was expected due to Christmas shipping. Overall I’m very happy and will shop again. 5 stars.
27 december 2021
Svar från Gotchyou
Hi Maxine,
We appreciate you taking the time out of your day to leave us such a positive review. We're delighted you're pleased with the service we provide. Hopefully, the mail service to New Zealand will not be as slow as it has been this year. We hope to see you shopping with us again in 2022.
Kind regards,
Gotchyou team
Great Service and fast delivery
Hi, I was so thrilled to be able to get Fenjal from right here in Australia I have loved it for more than 40 years and the last time I got some was when my daughter came back from the UK. Service and delivery were spot on and you'll be hearing from me again soon.
Thanks so much
Pat.P
19 november 2021
Svar från Gotchyou
Hi Pat,
Thank you so much for taking the time to leave such a wonderful review. I'm overjoyed that you've discovered us and that you won't have to wait any longer to get your hands on Fenjal items from overseas. Every one of our customers should be entirely happy with their purchases. The major goal of our organisation is to provide excellent client service.
We hope you will shop with us again in the future.
Kind regards,
Jessie
Svar från Gotchyou
Hi Paula,
Thank you very much for your positive feedback; we're thrilled you like the products and service. Our company's main purpose is to deliver exceptional customer service. We look forwards to seeing you again!
Warm regards,
Jessie
Didnt receive goods in a timely manner…
Didnt receive goods in a timely manner but communication was excellent i informing me about the issues in my case
10 oktober 2021
Svar från Gotchyou
Hi Susan,
Thank you for your review. Hopefully, now that the issues with your address have been resolved, the parcels should arrive in a more timely manner in future.
Customer service is extremely important to us. Our main objective is to deliver excellent customer service.
We hope you will return to shop with us in the future.
Don't forget to take advantage of our rewards programme for even more savings!
Kind Regards,
Gotchyou Team
Can't get any scent better than Fenjal creme bath oil.
Absolutely delighted I can now purchase Fenjal in WA and not over priced. The creme bath oil scent is lovely. My purchases arrived perfectly packaged and quicker than expected.
27 september 2021
Svar från Gotchyou
Hi Denise,
Thank you so much for taking the time to write such a lovely review. We're delighted to hear you're pleased with our service; customer happiness is always a top concern for us. We like to keep a large range of products in stock so that our customers have more options at the lowest possible costs.
I'm delighted to hear you enjoy the Classic Fenjal Bath oil; it appears to be a firm favourite amongst everyone, including myself.
Don't forget to take advantage of our rewards programme for even more savings!
Kind Regards,
Jessie
Svar från Gotchyou
Hi Annette,
Thank you for your feedback. Our goal is to ensure that every one of our customers is happy with their purchases, and we place a high value on customer service. The primary goal of our company is to provide excellent customer service.
We hope you will shop with us again in the future.
Regards,
Gotchyou Team
Loveee the Fenjal products!
Loveee the Fenjal products!!
Also I have to mention the customer service is fabulous!!!
15 september 2021
Svar från Gotchyou
Hi Nina,
Thank you for your kind words. We want to make sure that all of our customers are happy with their purchases, and we place a high value on customer service. Our primary goal is to provide outstanding customer service.
We hope you will come back to shop with us.
Don't forget to take advantage of our rewards programme for even more savings!
Svar från Gotchyou
Hi Deborah,
Thank you for the wonderful review. We really appreciate it! We always aim to have the parcels packaged and handed to Australia Post within 24 hours.
Don't forget to take advantage of our rewards programme for even more savings!
Kind Regards,
Jessie
Great company, great products!
Products as described. Delivered promptly and in good order. Great company to do business with!
29 augusti 2021
Svar från Gotchyou
Hi Nicolaas,
Thank you for your words of encouragement. Our goal is to make sure that every one of our clients is satisfied with their purchases, and we place a great value on customer care. Our company's main goal is to provide excellent customer service.
We hope you'll return to shop with us in the future.
Kind regards,
Gotchyou
Excellent products
27 augusti 2021
Svar från Gotchyou
Hi Pam,
Thank you for taking the time to write such a great review. We strive for customer happiness. I'm thrilled to hear you appreciate the Fenjal items; I must say, they're fantastic. I hope to see you shop with us again.
Don't forget to take advantage of our rewards programme for even more savings!
Kind regards,
Gotchyou
Svar från Gotchyou
Hi Karin,
We appreciate the time you've taken out of your day to provide us with a lovely review. We're so glad you're happy with the service we provide and look forward to seeing you shop with us again.
Don't forget you can use our rewards program to earn further discounts!
Regards,
Gotchyou
Good products fast delivery
19 augusti 2021
Svar från Gotchyou
Hi Cris,
Thank you taking the time to review our products and service, it means the world to us. We're extremely glad to hear you're happy with out service - customer satisfaction is always our priority.
Don't forget to you can use our rewards program to earn further discounts!
Regards,
Gotchyou
Wonderful product and delivery time!
My experience at ordering through Gotchyou was wonderful. The unique product (Miss Fenjal) is a favourite of mine which I have been trying unsuccessfully to order from O/S for over 2 years. I am so grateful that Gotchyou has made this beautiful product available in Australia - and with such a quick delivery! I appreciate the unexpected gift as well. Excellent service. I will certainly recommend the company. I am still excited.
17 augusti 2021
Omdöme utan inbjudan
Svar från Gotchyou
Hi Gotchyou Customer,
Thank you very much for your wonderful review. Customer satisfaction is extremely important to us. We are committed to processing orders within 24 hours and take delight in doing so. I'm glad you found us. You can be confident that we'll be acquiring a lot more Fenjal items in the near future. We hope you enjoy your purchases as well as the complementary gift. We hope to see you again soon.
Kind regards,
Gotchyou Team
super fast service and postage
super fast service and postage, beautifully packaged with a personalised note and complimentary pen.
will be buying from them again.
16 augusti 2021
Svar från Gotchyou
Hi Moira,
Thank you for your positive feedback. It is our goal to ensure that all of our customers are satisfied with their purchases, and we place a high value on customer service. Our main goal is to provide excellent customer service.
We hope you will return to shop with us.😊
Warm regards
Jessie
HAPPY REPEAT CUSTOMER
I've ordered from Gotchyou a few times now, each order arrived promptly, vey pleased with the service, product range & prices.
14 augusti 2021
Svar från Gotchyou
Hi Neville,
Thank you so much for taking the time to write such an eloquent review. We are committed to processing orders within 24 hours and take delight in doing so. We aim to keep a wide inventory of products on hand so that our customers have more choices at the lowest feasible price.
Kind Regards,
Gotchyou Team
Service was super helpful
Service was super helpful, very flexible and quick to respond.
6 augusti 2021
Svar från Gotchyou
Hi Iris,
Thank you very much for your kind review; it is our goal to make sure that all of our customers are satisfied with their purchases, and we place a high value on customer service. Our primary goal is to give exceptional customer service.
Kind regards,
Jessie
Love Fenjal!
I love all the Fenjal products and am glad you are bringing them to Australia. As usual delievery was prompt and I appreciate the hand cream as a gift. Thank you very much!
28 juli 2021
Svar från Gotchyou
Hi Therese,
Thank you so much for taking the time to write such an amazing review. We are committed to processing orders within 24 hours and take delight in doing so. We aim to keep a wide inventory of products on hand so that our clients have more choices.
We hope you will shop with us again.
Warm regards,
Jessie
Svar från Gotchyou
Hello Marcus,
Thank you so much for taking the time to leave such lovely comments. We place a high value on customer happiness. We hope you like your purchases and complimentary gift, and we look forwards to seeing you again soon.
Warm regards,
Jessie
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