Gulvexpressen Omdömen 

Vi fik både fjernet tapet, filtet, malet og slebet gammelt gulv.

Trods lidt opstartsvanskeligheder viste de, at de er en af de sjældne virksomheder, der virkelig gør en ekstra indsats for deres kunder. Kan varmt anbefales!

We had a mixed experience with this company. On the positive side, Susanne was flexible with dates, offered us a discount, was willing to discuss our concerns, and arranged for the team to come back for touch ups. Unfortunately, the overall quality and coordination did not meet the standard we expected.

1. Flooring

We started with sanding and lacquering the floors, stairs and doorsteps. We did not feel we were clearly informed beforehand about the implications of sanding the existing floor, especially what could and could not be corrected afterwards. We were being honest that we were amateur on this and asked for advices/guidance.

After the work, we noticed areas where the sanding around the edges and lacquer finish could have been more precise. Our biggest concern is that the floor cannot simply be redone, as sanding it again would make the floor thinner. We were also told that repairing only a small area would create a visible difference in the finish.

The team did come back to try to improve the flooring, which we appreciated, but unfortunately the touch up did not resolve the issues to a satisfactory standard.

2. Painting

The painting looked quite nice at first glance, but on closer inspection there were visible brush marks, uneven areas, edges that were not clean or straight, and paint drips from the baseboards onto the newly finished floor.

One room had wallpaper, which we had specifically discussed with Susanne beforehand. We were told they had experience painting over wallpaper. But the quality is not there, there were marks were still visible through the paint afterwards.

3. Communication and coordination

There seemed to be a gap between what we discussed with Susanne and what was communicated to the people carrying out the work. The wallpaper was one clear example. We had specifically discussed with Susanne that it should be painted over, but the painters were not informed and had no knowledge of this when they arrived.

On the first day, the painter also arrived with the **wrong key to the apartment**. Luckily, one of us happened to be there to let them in, but this could easily have caused a problem if nobody had been there.

When we raised concerns about the flooring, Susanne mentioned difficulties she had experienced with previous clients and expressed concern that we might become another difficult client. We found this uncomfortable, as we were simply raising legitimate concerns about the quality of the work and trying to understand how they would be addressed.

We also arranged an inspection with Susanne to go through the issues, but she arrived around 30 minutes late.

4. Touch ups and payment

The team came back for touch ups for both the flooring and painting. For the painting, they had to come back twice.

Unfortunately, the first painting touch up was not done to a professional or acceptable standard. Example: while fixing the walls, paint from one colour was smudged onto a different coloured wall, creating additional marks. This was particularly disappointing and not something we would expect from a professional painting company.

They came back a second time for touching up the paint, and most of the issues were improved. However, the result was still not perfect, with a small area that was not properly covered. The flooring touch up also did not fully resolve our concerns.

We were also given a relatively short payment deadline while the agreed touch up work was still ongoing. We would have preferred the final payment deadline to be after the outstanding work had been completed and reviewed.

We ultimately decided not to continue with further visits, as we had already spent a significant amount of time coordinating the fixes and had limited time available.

Overall, we appreciated Susanne’s flexibility and willingness to come back and address our concerns, but we expected better attention to detail, communication and quality control from a professional painting and flooring company.

Opgaven fuldført - både maling af hele bolig indvendig og afhøvlet/lakeret gulve .. vi fik rabat på begge ydelser grundet fejl/mangler, men kvaliteten af arbejdet, og her dagene efter indflytningen med tid til nærmere gennemgang af områder, så er vi desværre slet ikke tilfredse. Ingen anbefaling herfra

Svar: det har intet med farven af gulvene at gøre, det er bare det rene resultat der er ringe, tja med eller uden kr 5000./ i rabat, så er der fletter og gulvene ser triste ud efter bare et par uger. Malerarbejdet er ikke kun de 11 fejl/mangler, det er ganske enkelt dårligt udført og lappeløsninger og nej, I får ikke adgang til at udbedre dette for 3. gang. Så heller lave en anmeldelse som vi oplever det

Fra første samtale var det bare en god oplevelse. Fint stykke arbejde de leverede og efterfølgende gode råd om hvordan gulvene skulle behandles. Kæmpe anbefaling herfra.

Veludført arbejde.
Overholder aftaler.
Svarer på henvendelser.
Jeg er meget tilfreds.

Kan kun anbefale dette firma 🤗 helt i top. Mvh Erik Hansen

Fint nok arbejde med gulvene, Men styringen halter og kundeorientering er en by i Rusland. Leverede ikke den lovede sæbe til vores første indsæbning, Gav os ingen instruktion i hvordan det skulle ske og værst af alt, når man har ryddet 110 m2 bolig og arbejdsplads, startede de arbejdet 1 dag for sent, da de havde begået en fejl ved bookningen i deres system. Kommunikationen varierede kraftigt fra imødekommende (Vanja) til det absolut modsatte (Susanne). Måske de skulle overveje hvem der fremadrettet taler med kunderne! Jeg kan ikke rigtigt anbefale firmaet.
Firmaets svar nedenfor på min anmeldelse taler vist for sig selv.

Vi har brugt gulvexpressen to gange ifm. flytningen. Begge gange har vi været super tilfredse med resultatet. 5 stjerner for os af. Udove gulve fik vi også malet og fjernet tapet - igen super resultat.

Klar anbefaling! :)

Professional both in the communication and in the execution. The result was perfect.

Det er ikke nemt at kommunikere med 'kontoret', som ikke er til få fat på, udover pr. mail.
Der bliver ikke overholdt aftaler.
Man tvivler på om arbejdet er gjort som aftalt.

Mega godt arbejde. Venlige og professionelle folk.

Vi fik slebet gulvet i stuen og lakeret. Kan anbefale til andre. Kom som aftalt, venlig og flot arbejde. Er meget tilfreds!

God service

Vi har fået slebet og hvidolieret vores gulv, samt køkkenbord. Resultatet er virkelig flot! Firmaet leverede en yderst professionel og venlig service, hvor alle aftaler blev overholdt. De var meget imødekommende, og vi er super tilfredse med både processen og det færdige resultat. Kan varmt anbefale dem!

Outstanding service and results!
We asked Gulvexpressen to repaint our house before moving in, and the results were beyond our expectations. The team was professional, incredibly efficient, and delivered everything in record time without compromising on quality. Every detail was handled with care, and our home now looks absolutely fantastic.
We couldn’t be happier – Gulvexpressen is highly recommended if you want superb results and a stress-free experience!

Fint og helt uproblematisk. Alt var som det skulle være. Anbefaler.