Lies deceit and insults (used car)
Lied to convince me to buy their car - mocking, gaslighting and belittling begins after buying.
Before putting a deposit I had asked them clearly, to send me photos of any small damage or even wear and tear to help me decide if i should proceed with the purchase as I don't live in Canberra.
From day one they tried avoid sending real unedited closeup photos and videos claiming the car perfect. Sales guy said - Canberra cars are well maintained, don't have damages there is low traffic and weather is mild. Even after repeated requests, he resisted - this was a big red flag. As they are a big dealership I felt they wouldn't lie to me like a cheap road side fraud dealership.
When I asked if they can allow an independent inspection, they convinced me, that it would be waste of money as they are respected dealership and there are 0 defects in the car.
After a week I went to pick the car. When reached there, I found the car was nothing like they promised it was. Wheels were scratched, there was a dent on the passenger side of the car, and the rear bumper has strange protruding piece, strange and unexplained.
One seat was torn and internal scratches on the driver door. I also saw a sticker on the windscreen which had a near perfect star, i felt it might be a sticker from previous owner -> remember this one is another surprise.
I was in a hurry so didn't complain straight away. I then took the car for mechanical inspection, as I didn't want to trust the dealership's word for mechanical reliability. They found the rear shocks were sweating and break pads were almost worn out. I informed the sales agent over the phone about this. When i returned, the sales agent had serious face as if he really didn't like me questioning them -> Red flag 2 - manipulation. Coming from far away to pick up the car with no transport back. I accepted their counters, that car is still reliable.
Even after looking at the damages on the body, I felt - what worse could happen, after some negotiations on leather seat repair (they refused to fix other damages), I signed the sales agreement. In hind sight, they had worn me off by constant pushbacks and hostile reactions. I just wanted to get over with. I was also unwell and was on medication so I wasn't the sharpest in observing other defects.
When i was taking the car home from delearship parking, I saw dent on the 2nd row driver side door, almost all paint worn off on a small edge of the driver door, and a small dent on the driver door. I asked sales person what the hell is this. Why have they been hiding so many defects from me. Sales agent again made a face acting as if I was being annoying now. I couldn't do anything as I had already signed the documents and I was getting very late.
Next day I went to get a new registration plate. I opened the registration plate holder, and found the rear plate was bent. Clear indication of an accident. I went back to check what was wrong why are there so many unexplained damages on the rear. Saw a cracked bumper lip, dent on the boot lid -> scratch on the dent can be seen in the photos of carsales when i looked carefully.
I sent a message to the sales guy why was i lied repeatedly, how can they not know about all these defects and why were pictures not shared before I paid the deposit, he replied that I am buying a second hand car, what was I expecting. -> gaslighting at best, belittling.
Few days later, while cleaning the windscreen, I realised that the sticker which I saw on the windscreen was from windscreen repair shop near their dealership and under it there was a star crack. I immediately sent out an sms to the sales guy, why was this fact being hidden from me, the windscreen could have cracked while driving on highway and caused a major accident. No response, and when i insisted he should respond, he responded saying he was not responding as he was "tired" of my messages and I had damaged the windscreen and put a sticker on it. I should stop complaining as I got a second hand car.
If you want be treated like shit buy from them. They think they sell porsche so anyone buying cars cheaper than porsche are shit. Even after being a "big" dealership they are worse thn dodgy second hand car dealership.