I’m a very happy customer. In all honesty there’s been a bit of a communication problem and iv had to wait maybe a little longer than expected… BUT I’m absolutely in love with my new bed and bedsi... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Really fantastic customer service, it was so refreshing to buy from a company who actually cares. I had a minor issue which was resolved promptly and the Grosvenor team really went out of their w... Se mer
Företaget har svarat
Easy to navigate website. Good selection of furniture and prices. Excellent delivery. One issue that will annoy me is there is a very dark knot in wood centre at the side to headboard. As headboard... Se mer
Företaget har svarat
All excellent. The bed is high quality. Very helpful advice on a phone call regarding the assembly. All good.
Företagsinformation
Skrivet av företaget
Grosvenor Furniture offers one of the most inspired collections of home furnishings in the UK. We pride ourselves on offering high-quality and reasonably priced furniture straight from the manufacturer.
Kontaktuppgifter
Grosvenor Beds Ltd, Organsdale Farm Kelsall, CW6 0SR, Tarporley, Storbritannien
- 01829 751 562
- sales@grosvenorbeds.com
- www.grosvenorfurniture.com
4,8
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 75 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Grosvenor Furniture
Hi Kelly,
Thank you for your great review!
We’re really pleased to hear you were happy with our service, and we hope you’re loving your new 1.3m Pedestal Polished Stainless Steel Dining Table with White Marble Effect.
Thanks again for choosing Grosvenor Furniture.
Warm regards,
Simon
The Grosvenor Furniture Team
Avoid at any cost
Avoid at any cost, poor service and delivery. The Order #28254 (27th July 2025). There are no communication been done from the supplier, no via phone or email regarding issue with my order. The delivery has been booked, but 5 min before it should of been delivered, I have been informed that delivery will not happen as last 2 digits in postcode is incorrect, the delivery person was infant of my door, I have been at home waiting delivery. grosvenorfurniture only communicated saying missed delivery would cost £89. My question why the delivery been planned and started where the error with last 2 digits was not acceptable. I should have been contacted in advance with request to confirm the postcode. In addition, £89 way to expansive.
23 augusti 2025
Omdöme utan inbjudan
Svar från Grosvenor Furniture
Hi Elvira,
We’re sorry to hear you still feel this way, but we’d like to clarify that there was consistent communication regarding your order.
An order acknowledgement confirming your delivery date was sent on 27th July, and we also exchanged emails on 28th and 29th July to reconfirm the details. On 11th August, you received an SMS from our courier with a live tracking link for your scheduled delivery on 12th August.
When the courier was unable to locate your property due to an incorrect postcode, our team followed up several times by email between 13th–20th August to rearrange delivery — including messages from both Sarah and myself. We later discussed and agreed the return and refund, minus the £89 failed delivery charge that had been explained beforehand.
We always aim to provide clear communication and smooth deliveries, and we regret that this experience didn’t reflect that for you.
Kind regards,
Simon
The Grosvenor Furniture Team
The delivery guys arrived on time…
The delivery guys arrived on time specified. Very pleasant and helpful. Thank you for the wonderful service.
28 oktober 2025
Svar från Grosvenor Furniture
Hi Sam,
Thank you so much for your lovely review!
We’re delighted to hear that your delivery arrived on time and that the delivery team were pleasant and helpful. We’re glad you’re happy with the service, and we hope you’re loving your Lille French Mahogany 3 Drawer Chests.
Thank you again for choosing Grosvenor Furniture.
Warm regards,
Sarah
The Grosvenor Furniture Team
Excellent quality furniture
The quality of the furniture is excellent. You can tell it’s been designed and made by someone who likes their job! Simon was also brilliant in sorting out delivery and keeping us in the loop. I can’t fault the product or service. We’ll be back for more bits soon.
28 oktober 2025
Omdöme utan inbjudan
Svar från Grosvenor Furniture
Hi Tom,
Thank you so much for such a fantastic review!
I’m really pleased to hear you’re happy with the quality of your French upholstered bed – we put a lot of care into the design and manufacture, so it’s lovely to know that comes across.
It was a pleasure helping to arrange your delivery and keep you updated along the way, and I’m delighted the whole experience has been a positive one.
We really appreciate you choosing Grosvenor Furniture and look forward to helping you with those extra bits when you’re ready.
Best wishes,
Simon
The Grosvenor Furniture Team
Brenda. basingstoke
Good quality furniture at great prices, friendly and very helpful staff would certainly use grosvenor furniture again.
21 oktober 2025
Omdöme utan inbjudan
Svar från Grosvenor Furniture
Hi Brenda,
Thank you so much for your lovely review!
We’re really glad to hear you’re happy with your Lille Oak bedroom furniture and felt you received good quality at great prices. It’s also wonderful to know you found the team friendly and helpful.
We really appreciate you choosing Grosvenor Furniture and would be delighted to help you again in the future.
Warm regards,
Simon
The Grosvenor Furniture Team
Svar från Grosvenor Furniture
Hi Nick,
Thank you so much for your fantastic review!
We’re really pleased to hear you felt the service was “gold standard” — quick responses, clear communication and keeping our promises are exactly what we aim for. We’re delighted you’re happy with your mahogany Lille Double Wardrobes too.
Thanks again for choosing Grosvenor Furniture. If you ever need anything else, we’re always here to help.
Warm regards,
Simon
The Grosvenor Furniture Team
Excellent service from ‘real’ people
So impressed with Grosvenor. I ordered a chair one day, a lovely guy called the next day to see if I’d be in to take delivery and delivery arrived the following day. Excellent service.
20 oktober 2025
Svar från Grosvenor Furniture
Hi Angela,
Thank you so much for your wonderful review!
We’re delighted to hear you were impressed with the service — we take pride in offering real, personal communication, so it’s great to know that stood out. We’re glad your Burford Natural Linen Dining Chair with Oak Legs arrived so quickly and smoothly too.
Thank you again for choosing Grosvenor Furniture. If you need anything else, we’re always here to help.
Warm regards,
Simon
The Grosvenor Furniture Team
5/5 for service and quality
5/5 for service and quality, gorgeous bar stools and a great company to do business with. The bar stools came very well packaged and they are absolutely stunning.
Thank you
18 oktober 2025
Svar från Grosvenor Furniture
Hi Sylvia,
Thank you so much for your fantastic review!
We’re delighted to hear you rated us 5/5 for both service and quality. That means a lot to us. It’s wonderful to know you’re so happy with your Bailey Grey Velvet Kitchen Barstools – Polished Steel, and that they arrived beautifully packaged and looking stunning in your home.
Thank you again for choosing Grosvenor Furniture — we truly appreciate it.
Warm regards,
Sarah
The Grosvenor Furniture Team
Delivered on time
Delivered on time kept us updated, driver took furniture upstairs for us many thanks
8 oktober 2025
We love the new bar stools
We love the new bar stools. Great service from Grosvenor and promptly delivered. Would certainly recommend.
13 oktober 2025
Great
Amazing quality dining chairs for a great price. Great communication and fast delivery. Chairs came fully assembled too.
5 oktober 2025
Svar från Grosvenor Furniture
Hi Nicole, thank you for your lovely review! We’re so pleased you’re happy with the quality and value of your Clara Grey Velvet Dining Chairs, and that delivery and communication went smoothly.
Kind Regards
Sarah
The Grosvenor Furniture Team
Great communication arrived when said…
Great communication arrived when said very pleased
8 oktober 2025
Svar från Grosvenor Furniture
Hi Laura, thank you for your feedback! We’re delighted to hear everything arrived on time and that you’re so pleased with your Chelsea Light Grey Scoop Dining Chairs.
Kind Regards
Sarah
The Grosvenor Furniture Team
Great high quality bed frame
Great high quality bed frame. Easy to build and a quick delivery experience,
8 oktober 2025
Svar från Grosvenor Furniture
Hi Edwin, thank you for your kind review! We’re so pleased to hear you’re happy with the quality of the Lille French Limed Oak Bed and found it easy to build, and that delivery went smoothly.
Kind Regards
Sarah
The Grosvenor Furniture Team
Excellent supplier
Excellent communication. Fast delivery. Great product. Good value for money.
3 oktober 2025
Svar från Grosvenor Furniture
Hi Diane, thank you for your wonderful feedback! We’re delighted you’re happy with the Burford Champagne Velvet Dining Chairs and you received good service — it really means a lot to us.
Kind Regards
Sarah
The Grosvenor Furniture Team
Very good service on time
Very good service on time, Delivery thank you very much. I really appreciate.
2 oktober 2025
Svar från Grosvenor Furniture
Thank you for your kind feedback! We’re so pleased to hear everything went smoothly with your delivery and that you’re happy with your Thiago Grey Faux Leather Bar Stools.
Kind Regards
Sarah
Customer Service
Snow White Mirror
After months of searching and one failed purchase from another vendor, I came across this style of mirror (giving Snow White vibes), from a seller who, on 'paper', appeared to have 5* reviews. I took a chance and ordered the mirror in their Autumn sale making a significant saving. I ordered it on a Wednesday evening and received it on Saturday afternoon. It was easy to assemble and is perfect in its chosen location. I would concur with all the great reviews.
1 oktober 2025
Svar från Grosvenor Furniture
Thank you for your lovely review! We’re so pleased the Lille Dressing Table mirror arrived quickly, was easy to assemble, and looks perfect in your home. Delighted we could help you find just the right piece.
Kind Regards
Sarah
The Grosvenor Furniture Team
Unusable bed and no refund
This is the first review I’ve ever written, but I felt I had to share my experience. I bought a bed from Grosvenor in May 2025 and paid an extra £85 for them to assemble it. It’s the most expensive bed I’ve ever bought, so I expected good quality — but from the start, something didn’t seem right. Later the contractors confirmed that the supporting legs hadn’t been attached properly during assembly. Because of that mistake, the bed snapped and became unsafe to sleep on.
At one point they even sent me some bolts in the post and expected me to fix it myself. I couldn’t use the bed for months, and now they seem to be avoiding my messages completely. They offered to replace one side rail, but that doesn’t solve the real issue — it was assembled incorrectly from the start. I did wonder if they’d have taken the concerns more seriously if I’d been a man. I was treated as if I was being silly and just couldn’t figure it out.
I’m really disappointed with how this has been handled. For the price I paid, I expected much better quality and customer service.
1 juni 2025
Omdöme utan inbjudan
Amazing service !
Amazing service !
From ordering to delivery everything went well and free delivery was a bonus.
Contact with Simon via email was very good.
10 september 2025
Svar från Grosvenor Furniture
Hi Karen, thank you so much for your kind words. I’m really pleased to hear everything went smoothly from ordering through to delivery, and that you were happy with the free delivery service.
It was a pleasure assisting you, and we hope you enjoy your new Clara Grey Brushed Velvet Dining Chairs.
Kind regards,
Sarah
The Grosvenor Furniture Team
Svar från Grosvenor Furniture
Hi Lauren, thank you so much for your kind words — we’re delighted to hear you’re happy with both the service and your Lille French Mahogany Upholstered Bed.
If there’s anything else we can help with in the future, please don’t hesitate to get in touch.
Kind regards,
Sarah
The Grosvenor Furniture Team
Svar från Grosvenor Furniture
Thank you for your kind review! We’re so pleased to hear you’re happy with the quality of your Lille French Bedside Table and that delivery with DPD was smooth and hassle-free. We really appreciate your feedback and look forward to serving you again.
Kind Regards
Sarah
Customer Service
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.