For unknown reasons the facility to set up a direct debit online wasn’t working. I called up and spoke to Jason who set up my payment within minutes of answering. Very easy experience on the phone.... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Caroline explained the process of closing the account due to us moving house very clearly. Said she would note our conversation. Left me feeling confident that everything was in hand, that I could go... Se mer
Företaget har svarat
Speedy reply to initial email. Less than 2 weeks later guys were out to trim back overhanging branches. Excellent job done and cleaned up any mess they made. Would recommend.
Every time I walk into the kitchen, I look out across the landscape and think about all the good work Greenbelt does and how lucky I am to live where I do
Företaget har svarat
Företagsinformation
Om Greenbelt Group Ltd
Skrivet av företaget
…..green by nature
1,000+ Developments managed, protecting wildlife and nature
100,000+ Households under our expert stewardship or contract
400+ Combined years of in-house horticultural and ecological knowledge
25+ Years’ experience and expertise in Public Open Space stewardship
Planet Matters
Our land maintenance and management services are eco-aware, fully sustainable and ensure biodiversity.
Place Matters
Interaction with nature benefits our health and wellbeing and our biodiverse approach nurtures flora and fauna.
People Matter
Our dedicated Customer Care team are on hand to help: telephone 0800 028 1749 or email customercare@greenbelt.co.uk
Prices Matter
We offer the best value-for-money service in the UK and work hard to keep prices down without compromising on quality.
FAQs
Kontaktuppgifter
99 Firhill Road, G20 7BE, Glasgow, Storbritannien
- 03450 940 940
- customercare@greenbelt.co.uk
- www.greenbelt.co.uk
4,2
Bra
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 91 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Expensive, Unresponsive and Poorly Managed
Greenbelt has provided an extremely disappointing service at Gough Close, North Leigh. Despite steadily increasing charges, the standard of maintenance has been consistently poor, with dead trees left unreplaced for months, weeds overtaking communal areas, and repeated complaints resulting in little more than excuses and delays.
Customer care acknowledged these issues as far back as October 2024, yet meaningful action was still outstanding many months later. To make matters worse, while we were actively disputing the level of service, our account was referred to the debt recovery unit before the underlying concerns had been addressed. Residents are expected to pay ever-increasing fees for a service that is largely invisible and falls well below what has been promised.
As soon as the first opportunity arises to pursue a residents vote, we will be seeking a more capable and reputable organisation.
8 maj 2026
Omdöme utan inbjudan
Svar från Greenbelt Group Ltd
Dear Dylan,
Thank you for taking the time to share your feedback. I am very sorry to hear that you feel our service at Gough Close has been disappointing, as this is certainly not the standard we aim to provide.
We want to assure you that your concerns were taken seriously. Our Customer Care and Operations teams worked together to address the issues you raised, though we acknowledge there was an initial delay. To clarify the situation regarding the landscaping:
Tree Replacement: The dead trees were successfully removed in May 2025. However, due to unseasonably dry ground conditions, immediate replanting had to be paused. Replanting outside of the standard winter planting schedule risks the health of the trees, and we wanted to ensure they had the best opportunity to thrive.
Account Status: We want to clarify that during the period this matter was being actively investigated, all late fees applied to your account were fully waived and removed.
According to our records, this was our last point of contact regarding the matter. We always want to ensure our residents are satisfied, so if the replanted trees have unfortunately failed to take root, or if there are outstanding areas where weeds are a concern, we sincerely urge you to reach out to us.
Please contact our Customer Care team directly so we can look into the current state of the development and work to resolve any ongoing issues for you.
Kind regards,
Lauren
Fast and professional service from…
Fast and professional service from David at Greenbelt. Thank you.
21 maj 2026
Omdöme utan inbjudan
Svar från Greenbelt Group Ltd
Good morning,
Thank you so much for the kind review. I am really glad to hear that David provided such fast and professional service for you. I will be sure to pass your lovely feedback along to him, as I know he will appreciate it. We are always happy to help!
Best regards,
Lauren
Donation to East Leake Village Hall
Many thanks to Greenbelt Group for the generous donation of £500 to East Leake Village Hall. The hall is run by volunteer Trustees on behalf of the village. Donations such as this contribute hugely to our ability to maintain the hall to a safe standard for the many groups and individuals in the village who use it. Once again many thanks from the Trustees of the hall.
18 maj 2026
Omdöme utan inbjudan
Svar från Greenbelt Group Ltd
Good morning,
Thank you so much for the kind review. We are absolutely delighted to support the East Leake Village Hall. We know how much hard work the volunteer Trustees put into keeping the hall running, and we're really glad we could help out. Thanks for everything you do for the village!
Best regards,
Lauren
Fence repair
I phoned Greenbelt to say a fence in our estate was damaged. Less than 2 hours later they sent someone out to repair it and it looks good as new. Great service.
18 maj 2026
Svar från Greenbelt Group Ltd
Good morning, Yvonne,
Thanks for taking the time to leave a review. We're so pleased we could get someone out there to fix the fence quickly for you. Really appreciate the kind words about the service! Thank you.
Kind regards,
Lauren
The customer care agent was amazing and…
The customer care agent was amazing and helped greatly. They were superb in understanding the concerns I had and resolving them all.
15 maj 2026
Svar från Greenbelt Group Ltd
Good morning,
Thanks so much for leaving such a kind review. We're so pleased that our team could get everything sorted out for you so smoothly. Hearing that we completely resolved your concerns is the best feedback we could ask for. We really appreciate you taking the time to let us know. Take care!
Kind regards,
Lauren
Very helpful and proactive support
Very helpful and proactive to assist us at a time of need, great knowledge and understanding, excellent communication and forward thinking
15 maj 2026
Svar från Greenbelt Group Ltd
Good morning,
Thank you for taking the time to share your experience with us. I am delighted to hear that our team provided helpful, knowledgeable, and proactive support during your time of need.
Clear communication and forward-thinking solutions are what we aim for, and your feedback is incredibly rewarding for the whole team.
Thank you again.
Lauren
Svar från Greenbelt Group Ltd
Good morning,
Thank you for taking the time to leave a review! I’m glad to hear that everything is moving forward. In the meantime, if you have any question please do not hesitate to reach out.
Thanks,
Lauren
Svar från Greenbelt Group Ltd
Good morning,
Thank you so much for the feedback! I’m really glad you found the information helpful and informative. If you have any other questions or need further details on anything, just let us know!
Kind regards,
Lauren
I found the presentation informative…
I found the presentation informative and very clear with ample times to ask questions which were clearly answered honestly and openly
2 maj 2026
Omdöme utan inbjudan
Svar från Greenbelt Group Ltd
Good morning,
Thank you so much for the 5-star review! I’m delighted to hear that you found the presentation clear and informative. We always strive to keep things open and honest during our Q&A sessions, so I’m glad you felt you had ample time to get your questions answered.
Please don't hesitate to reach out if you need anything else at all!
Kind regards,
Lauren
Water rebate
Greenbelt are about to take over management of our Close. We had a site meeting hosted by Nick Upton. In the meeting he informed us that we have a Suds system in our Close and that was the reason we had soak aways around the Close. As we have the Suds system he suggested that we contact Anglian Water as we should not be charged for surface water collection. So in the back of this I did contact Anglian Water and after a few emails back and forth they have now come back to me saying they agree we have a Suds system and we should never of been charged for Surface Water collections. The result is I have received a refund for all the years I have been here and going forward I will not have Surface Water charged to my account
So it’s a great start by Nick and Greenbelt
27 april 2026
Omdöme utan inbjudan
Svar från Greenbelt Group Ltd
Good afternoon Caroline,
Thank you for the 5* review. We are so pleased we could help get that refund sorted, what a brilliant result for you! I’ll be sure to pass your comments on to Nick. if you have any questions in the meantime, feel free to get in touch with the Customer Care team.
Many thanks,
Lauren
Amazing customer service
Amazing customer service. Staff on phone so helpful and kind and understanding
27 april 2026
Svar från Greenbelt Group Ltd
Hi Dannielle.
Thank you so much for leaving such a positive review. I'm glad to hear the Customer Care team were helpful and understanding when you called. I'll pass your comments on to them.
Many thanks,
Lauren
Invading tree roots
I have just been reading some reviews about this company after leaving my review.
All the good reviews we're aimed at lots of different "staff" on the many many occasions that I have either phoned or emailed my concerns I was only able to speak.to the same person never able to speak to her superior.
I think she was working from.home.
21 april 2026
Omdöme utan inbjudan
Svar från Greenbelt Group Ltd
Hi Carole,
Please see our latest response to the review you left 3 days ago.
Thanks,
Lauren
This company likes to put fake 5 star reviews
This company likes to put fake 5 star ratings in this to try and keep people from knowing that they are so bad, money grabbing and never do the work they are supposed to do. The fake ones are so obvious that they are as there is never lots of information. Our estate never looks great - the sub contractor (Kene) which are based in the Lothians, can whizz over the grass in seconds and doesnt cut it properly. Yet we are asked to pay £42.72 a month for this dismal service. They are total con artists. £95 per house is charged for administrative fees. That is roughly £25,650 for this estate alone - ridiculous - everything is done online. Remember also they also own Persimmon Homes - and everyone knows they are like paper houses.
Before Greenbelt ask me to confirm I am real - its Ferryfields Estate. The information I have provided above will be enough to know that.
16 april 2026
Omdöme utan inbjudan
Jeanette was very helpful
Jeanette was very helpful and enabled me to set up a direct debit over 10 months which will be much better. The call was quick and efficient, with my issue resolved.
15 april 2026
Svar från Greenbelt Group Ltd
Hi Sara,
Thanks for the great review! We're thrilled to hear Jeanette made the setup quick and easy for you. We pride ourselves on being efficient, and I’ll be sure to share your kind words with her.
Many thanks,
Lauren
Svar från Greenbelt Group Ltd
Thank you for the great feedback! I'm so glad we could get your issue sorted quickly and effectively for you.
Kind regards,
Lauren
I was dealt with professionally by…
I was dealt with professionally by Jeanette was very helpful
14 april 2026
Svar från Greenbelt Group Ltd
Thanks for the great feedback! It’s wonderful to hear you had such a positive experience with Jeanette. We really appreciate you taking the time to share this.
Kind regards,
Lauren
Professional company
Query was dealt with quickly and efficiently. Operator was was friendly and professional. Thank you
10 april 2026
Svar från Greenbelt Group Ltd
Good afternoon, Keith,
Thank you so much for leaving a 5 star review! I’m thrilled to hear we could get everything sorted out quickly and efficiently for you. Please don't hesitate to reach out if you need anything else at all!
Kind regards,
Lauren
Everything explained
4 april 2026
Omdöme utan inbjudan
Svar från Greenbelt Group Ltd
Hi Michelle,
Thank you for the 4-star review! We’re so glad we could help clear everything up and provide the explanations you needed.
Kind regards,
Lauren
Mr David Condon was very pleasant and…
Mr David Condon was very pleasant and helpful and I look forward to hearing the outcome from our conversation
30 mars 2026
Svar från Greenbelt Group Ltd
Hello, Mrs. Scott,
Thank you for the kind feedback! I will be sure to pass your comments along to David. We’re glad he could help, and we'll be in touch soon with the outcome.
Kind regards,
Lauren
Permission Granted
I phoned Greenbelt to ask if it was ok to install a timber strut in a communal shrub bed to support a length of fence which was swaying in the wind. As the fence backs onto my garden, I will have to pay for the replacement fence should it fail. David Condon was so helpful and came back to me within the hour having spoken to the operations manager and advised I had permission providing there was no damage to the shrub bed. He also followed it up with an email confirming permission had been granted. I really appreciated this as it allows me to take preventative action and hopefully delay the cost of replacing the fence.
30 mars 2026
Svar från Greenbelt Group Ltd
Hi Wendy,
We really appreciate you taking the time to share such a kind review.
It’s always great to hear when a quick bit of coordination makes a real difference. David is a brilliant part of the team, and I’ll be sure to pass your kind words on to him.
If there is anything else we can assist with while you’re getting that fence secured, just let us know.
Kind regards,
Lauren
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