Grays of Westminster Omdömen 

I chose Grays of Westminster when I decided to buy a used Nikon F3, based on the image they promote of themselves as being a dependable retailer. Not only did the camera have a mechanical fault that was not described on their website, but they have not replied to an email I sent to them pointing out the problem.
Update: Got a reply today, albeit late, and agreed an exchange. Still disappointed about receiving a faulty camera (since discovered a second fault) that wasn’t as described but, hopefully, will reach an amicable resolution.

What a lovely company to deal with.

Purchased a used Nikon D4s and the camera was well graded and exactly as expected, it also arrived the very next day. We had a small issue with the camera being supplied with the wrong strap and the correct strap was received the following morning by First Class post. I dealt with Emilija throughout and she was polite, friendly and professional.

Competitive pricing, great service and a 1-year warranty. I wouldn't hesitate to buy from Grays of Westminter again.

About 20 years ago I bought a used 600mm f5.6 AIS lens from them, it was immaculate. More recently I’ve bought new accesories and a new 60mm F2.8 micro lens. On several occasions I’ve struggled to find an item only to discover that Grays stock the item, and the price is reasonable. I am sure they have the biggest range of Nikon items in stock in the UK. Do visit the shop if you get the chance, it’s unique!

I’m impressed. I ordered a Nikon charger for some VERY OLD batteries (10 years old at least). They were the only place I could find that had it in stock, and had it delivered quickly.

After a very poor experience with another Nikon retailer I contacted Grays of Westminster who answered my questions very promptly, gave me a competitive quote for a new camera and three lenses and delivered the goods a full day earlier than I expected - superb customer service, would give them ten stars if I could!
Will definitely be buying from them again.

I ordered an 85mm prime lens on 22 December and it arrived on 23 December. Cheapest UK price by a country mile, superbly and thoughtfully packaged, sincere and swift customer attention and that extra thrill of dealing with such a genuine, old-fashioned firm.

What a fantastic service. Knowledgeable helpful and friendly staff who not only go the the extra mile but beyond. Thank you for your help Anton.

After doing some pricing up of a few camera websites, I came upon Gray's. Who I can only assume could give me the best deal on a new Z6 due in part due to them being an exclusively Nikon dealer.
The ordering info said I should receive my package in 2-3 days, but it was in my hands by mid afternoon the next day!
Fantastic service and the cheapest I found for what I was after. Highly recommended!

Excellent service as usual. Purchased a used SB-R200, well packaged and grading was better then described. Sensible price and free next day delivery.

Banner states Free Delivery on ALL UK orders. Until you get to checkout and give address anywhere north of Scottish central belt. Then £35 delivery charge appears. Never realised I didn't live in the UK. Needless to say I went elsewhere.

Very highly recommended. I ordered a new D7200 and have just received it as it was out of stock as it is now discontinued. Grays kept me informed as to when it arrived. They dispatched it after checking it over and I received it the following day.
Impeccable service and courtesy. I will definitely be coming back for my next purchase.

The last time I had dealings with this shop was indeed the last time, as I never intend to visit them again.
They would like us to believe they are a high-end and exclusive specialist. However, that would be all well and good if they had the manners to go with their image.
The last person I spoke with was surly and rude.
This is NOT the behaviour you'd expect from a competent sales person.

What a breath of fresh air!

After years of business with 'another online camera store' who played some dirty tricks, I searched and found Grays.

Don't be put of by their slick image, pricing is very competitive but not at the expense of service; their service is 101%.

Stock levels are good and I put in a rather large order which they were able to fulfil the very next day, and even after a panic with an extra lens I needed while on the shoot in the Scottish Highlands, we put a runner on a plane to London City to collect it; and Grays had it there waiting for collection.

I just can't wait to visit the store in person next time I'm in London; how I wish there was a Manchester branch :)

What a great company Grays are, like old friends, you feel confident and comfortable dealing with them, there is a reassurance that nothing is too much trouble and when your lively hood depends on the equipment and their knowledge and supply of it, they are second to non. Many thanks for such a brilliant service.

Outstanding service. Friendly staff. Very fast delivery, next day actually, to Sweden! highly recommended.