We had an excellent service start to finish. From initial quote to visiting the showroom to templating to fitting the service has been first class. We have lots of tradespeople in our house over the... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
John and Craig came in first to strip out the old worktops and get the cabinets ready John’s removal work was spot on, and Craig (the plumber) did a great job disconnecting the taps and cooke... Se mer
Great company to deal with in Glasgow. We felt very welcomed by Libby from the first phone call to our showroom visit. Stevie and Libby were just fantastic and explained everything about the compan... Se mer
The men who fitted the granite worktop were very professional and friendly. They did a great job . The granite worktop is also great. However the pre cutout for the hob was the wrong size and so we... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We are a Quartz and Granite fabricator located in the High street of Hillington Glasgow who have been in business for over 20 years. We have over 1500 real customer reviews online and the highest rated fabricator in the UK . We are a family run business with family values and pride ourselves in listening to customers needs and providing you a quality service to domestic and trade customers throughout Scotland . There is no sales people or silly gimmicks or monthly sales deals. We source our own stone throught Europe and Overseas and with our buying power offer these discounts back to you the customer. Pick up the phone email or pop in to see our new showroom and grab a real bean to cup coffee and we are dog friendly and also well behaved children are welcome . Look forward to hearing from you Sales team at Granite Masters
Kontaktuppgifter
455 hillington rd Glasgow , G52 4BL, Glasgow, Storbritannien
- 01418825111
- stuart@granitemasters.co.uk
- www.granitemasters.co.uk
4,8
Utmärkt
146 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Extremely poor interactions with this…
Extremely poor interactions with this company. Having been in communication for several weeks while planning a new kitchen, the quoted price was significantly changed the week of installation with no willingness to discuss or negotiate despite having already paid a deposit. When the new price was rejected, the company owner blamed the price hike on a quoting error and advised he had sacked the poor person involved….shocking way to treat both a customer and employee. Owner was both rude and unreasonable in communication.
Reply over a year after placing the review, and your reply is in-factual. Really disappointing to see a company evidently trying to cover errors by blaming the customer. Really poor.
6 februari 2023
Omdöme utan inbjudan
Svar från Granite Masters
We rely on customers providing us with accurate sizes and drawings wat quote stage. Only at template does it become an accurate price when the actual sizes get recorded and then we have to reprice initial quote up and down.
We have had same staff for years and lost anyone where retired staff still fill in for holidays so incorrect.
We are sorry we could not assist you in this matter and appreciate honest feedback
Shocking level of service and product
What a terrible experience!
I had quartz replacement worktops fitted by Granitemasters and it turned out they used 2 different pieces of quartz resulting in a quite a colour difference in the 2 adjoining bits.
After a further 2 inspection visits by 3 of their staff they agreed to replace 1 piece which although was a better match, was not an exact match, so was not acceptable to me.
I asked for a refund which was scoffed at, literally, and after a further week's delay when I have had to call them to progress this, they are insisting on yet ANOTHER inspection visit upon which THEY will decide whether to replace the worktops completely. No recompense for the inconvenience/upheaval caused has been mentioned.
The tone of the manager, Stuart Grieve's email to me is deplorable and I have no idea who these people think they are.
I have agreed to the further inspection visit so watch this space.
4 juli 2022
Omdöme utan inbjudan
Svar från Granite Masters
Hi Anne thanks for your post. Yes we had a quality issue with a supplier of stone which we have since ceased using. Thanks for taking the time to post an honest review and glad you got sorted in the end
Poor customer service
Poor customer service, bad manners. I do not recommend this place.
The business responded now, how kind. Details of your incompetence do not interest me. Please bore somebody else with these.
The respondent is a very rude person, just see below, first they wrote about me ''I am a horrible person'', now they wrote ''I have been bullied in a former life''. I have the right to express my feedback, and what they don't recognize is that these words they have used (which I took a screenshot of) go under this new Hate Crime law, which came into force on 01/04. I will now be reporting it for an investigation.
Further communication from business owner reveals his true approach to customers, where dignity and respect doesn’t exist. As they say, tiny man – huge ego!
24 februari 2022
Omdöme utan inbjudan
Svar från Granite Masters
You were not a customer of Granite Masters so find it strange you have to resort to posting such a silly review .We said no... we do not want to bring in two slabs of Black starlight at over £1300, make you a shelf for a bathroom and have them sitting outside getting weathered for 8 months so NO.
NO means NO and you dont like to hear that but thank you for positng such as we will now use this platform for all our recent works.
We suggested that you take your business elswhere after your demands on our staff and have obviously been bullied in a former life and feel the need to do this to others which we will not tolerate as a company.
NO means no.
Edited 16th April. We are lost for words , your review and the way you spoke to the staff was shocking to say the least. No means NO
Here is brief summary of emails
Subject: Re: order for a window sill
Hi Stuart,
Thanks for your response.
I will be ordering quartz kitchen worktops from you, so we will be doing more business very soon.
I already have discussed this with Libby.
However, these 2 wee pieces are needed now, before I get my kitchen fitted.
Ok, I will pop over during the week and see what you have.
The window sill must be made from Black Starlight quartz, as my worktops will be made from the same material.
The other wee bit could be made form the same type of quartz or a piece of granite.
I will see you this week.
Yours sincerely,
Roman H
________________________________________
From: Stuart Grieve
Sent: 07 February 2022 10:03
Subject: RE: order for a window sill
Hi All.
We supply , template and manufacture Kitchen worktops only in Granite and quartz where surveyor attends your property .
We don’t get involved with wee bits of shelves or bathrooms thro email as total pain in the erse tbh and disaster waiting to happen as open to interpretation .
If you are looking to get something manufactured then out with our standard then you bring a template into our showroom ideally Monday to Friday see what you want from stock outside and goes into production.
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