granitefinance.co.uk Omdömen 1 515

I missed a payment because my child was hospitalised and my insurance was cancelled. As soon as I received the notification, I called to explain my situation. They asked if I could make a payment right away, and I did. They reinstated my insurance immediately and showed understanding of my situation. The people who helped me were very compassionate.

I really appreciate it your help Christina

Very very good thanks got through not bad solved my problem

I recently contacted Acorn Insurance regarding a change in my circumstances, and I had a very positive experience. Penny was extremely helpful, professional, and understanding throughout the call.

She guided me through the process, assisted me in making my payment smoothly, and offered clear, practical advice that really put me at ease.

I truly appreciate the support I received — excellent customer service!

Kaitlyn was very helpful with me in both occasions I called up really put my mind at ease

Had a payment fail due to my own fault with acorn insurance and paid twice by accident but they hadn't gone through. and I called and a lady called penny managed to sort it out for me and spoke to her manager and luckily let me pay again and got it through. She was very helpful over the phone and due to my Monzo bank being only online monzo shouldn't have taken the payment I got the refund back instantly due to penny's help even though it was my banks fault. Thank you penny. Will definitely be asking to speak to her if needed in future. Brilliant service.

Levi

Chevin was great with my enquiry, the phone was quick and easy.

katelyn was absolutely fantastic, top top person. She was very helpful and understanding. Could not ask for more. I think she deserves a pay rise. She was wonderful. We need more people like her . Thank you so much katelyn and Acorn

Christine was fantastic even though we could barely hear each other she was very calm and helped to no end.

I was more than happy that Katelyn resolved my car insurance issue and was extremely helpful as were other staff at Granite Financial / Acorn

I spoke to Bradley from granite finance he went above and beyond by taking his time to understand and help me with my inquiry as soon as I got off the phone I was actually telling my husband I have never spoken to anyone that genuinely cares and likes to help customers I couldn’t thank him enough he deserves a raise.

I spoke to a member of staff called Nya and this person went above and beyond to help me sort my issue out and was delt with and sorted out very quickly and professionally very very pleased and would love to say a massive Thankyou to Nya for everything Amazing staff member

Really helpful customer service lady chevin
Helped me in the right direction for payments
Did everything she could

The worker Christine was very nice and helpful she guided me through what to do step by step and was extremely patient and understanding thank you for your help

I spoke with Christina, she is honest, helpful, and constructive.

Bradley is a credit to his employer such a lovely human being. Interactions with people like Bradley are extremely rare and reinforce peoples trust in humanity. Can not stress enough how much of a great easy experience I had at an extremely difficult time. This is an interaction which will stay with me for a very long time. Thank you so much Bradley!

Amazing service by Chevin, very quickly resolved my issue.

I just want to say a huge thank you to Rob at Granite Finance today. I was unable to make one of my payments due to an unexpected situation after losing my dog, which left me with a bill I wasn’t prepared for. It’s been a really difficult and emotional time, and I was honestly feeling very overwhelmed.

Rob was incredibly understanding, kind, and patient throughout the whole conversation. He really took the time to listen, helped me sort everything out, and reassured me every step of the way. By the end of the call, I felt calm, supported, and genuinely relieved.

Customer service like this makes such a difference, especially when you’re going through a hard time. Thank you, Rob, for your compassion and for going above and beyond to help me today it truly meant a lot.

The service I recieved from Bradley today was absolutely amazing!! Such a lovely and proactive person!!

Fell behind with my monthly payments due to unforeseen circumstances,phoned up and spoke to a lovely lady called Chevine who sorted my problem out for me within a few minutes,absolutely brilliant service,thank you Chevine