GO Outdoors - Lancaster (Express) Omdömen 153

TrustScore 5 av 5

4,8

New Street 17, LA1 1EG Lancaster, England, GB


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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

As a newbie to walking i spoke to Simon for advice on my first pair of boots. His friendly approach and knowledge he gave to me was excellent. I've left 100% happy with the purchase I've made based on... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Super experience at this store. Simon was very knowledge about footwear/boots and got me sorted easily with a great pair of waking boots. Store is in great location and full of really good products at... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Great customer service from Simon! He was very knowledgeable about the boots I was buying and gave great advice, ended up with a very good pair after trying on a few.

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Visited a few weeks ago to get some walking shoes ready for a backpacking trip. Simon was excellent offering advice on the best type of shoe to get and I left happy with my purchase having been well i... Se mer

Företaget har svarat


Företagsinformation

  1. Försäljare av campingutrustning
  2. Butik med activewear-kläder
  3. Cykelaffär
  4. Klätterklubb
  5. Ridning
  6. Löparbutik

Om GO Outdoors - Lancaster (Express)

Skrivet av företaget

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Skrivet av företaget

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Kontaktuppgifter

  • New Street 17, LA1 1EG, Lancaster, England, Storbritannien

4,8

Utmärkt

TrustScore 5 av 5

153 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Chris was very helpful

Chris was very helpful, and knew exactly what i was looking for

8 mars 2026
Omdöme utan inbjudan
Logotyp för GO Outdoors - Lancaster (Express)

Svar från GO Outdoors - Lancaster (Express)

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Betygsatt 5 av 5 stjärnor

Great customer service from Simon

Great customer service from Simon! He was very knowledgeable about the boots I was buying and gave great advice, ended up with a very good pair after trying on a few.

5 mars 2026
Omdöme utan inbjudan
Logotyp för GO Outdoors - Lancaster (Express)

Svar från GO Outdoors - Lancaster (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Betygsatt 5 av 5 stjärnor

Great customer service …

As a newbie to walking i spoke to Simon for advice on my first pair of boots. His friendly approach and knowledge he gave to me was excellent. I've left 100% happy with the purchase I've made based on the information given. I will definitely be returning to this store for future purchases. Thank you!

28 februari 2026
Omdöme utan inbjudan
Logotyp för GO Outdoors - Lancaster (Express)

Svar från GO Outdoors - Lancaster (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Betygsatt 5 av 5 stjärnor

Super experience at this store

Super experience at this store. Simon was very knowledge about footwear/boots and got me sorted easily with a great pair of waking boots. Store is in great location and full of really good products at great prices.

21 februari 2026
Omdöme utan inbjudan
Logotyp för GO Outdoors - Lancaster (Express)

Svar från GO Outdoors - Lancaster (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Betygsatt 5 av 5 stjärnor

10/10 service from Simon

10/10 service from Simon, spent over an hour with me making sure I had the right fit for the boots I was buying. Super pleased, would recommend 👍

23 februari 2026
Omdöme utan inbjudan
Logotyp för GO Outdoors - Lancaster (Express)

Svar från GO Outdoors - Lancaster (Express)

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Betygsatt 5 av 5 stjärnor

This is a shout out and a big thank you…

This is a shout out and a big thank you to Simon and Lewis! They are very knowledgeable, helpful, friendly and patient. I’ve been turning up like a bad penny prepping for a trip and Simon has suffered me a few times and has been brilliant.

17 februari 2026
Omdöme utan inbjudan
Logotyp för GO Outdoors - Lancaster (Express)

Svar från GO Outdoors - Lancaster (Express)

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Go Outdoors Customer Care Team

Betygsatt 5 av 5 stjärnor

Excellent help & great customer service…

Excellent help & great customer service from Lewis & his colleague, Isaac today. Honest, trustworthy advice in choosing outdoor kit in Go Outdoors, Lancaster

10 februari 2026
Omdöme utan inbjudan
Logotyp för GO Outdoors - Lancaster (Express)

Svar från GO Outdoors - Lancaster (Express)

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Betygsatt 5 av 5 stjärnor

Isaac was really helpful showing me how…

Isaac was really helpful showing me how to use the compass I had bought and how to align it with the map.

8 januari 2026
Omdöme utan inbjudan
Logotyp för GO Outdoors - Lancaster (Express)

Svar från GO Outdoors - Lancaster (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Betygsatt 5 av 5 stjärnor

Fantastic customer service and range

Fantastic customer service and range. Simon really knows his stuff and was able to give a personal recommendation for the down jacket I was considering.

20 januari 2026
Omdöme utan inbjudan
Logotyp för GO Outdoors - Lancaster (Express)

Svar från GO Outdoors - Lancaster (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Betygsatt 5 av 5 stjärnor

Very helpful staff

Visited a few weeks ago to get some walking shoes ready for a backpacking trip. Simon was excellent offering advice on the best type of shoe to get and I left happy with my purchase having been well informed on the product. Both the staff here when we visited were very friendly and happy to help us even when we arrived shortly before closing. The shop is smaller but still has a good selection of equipment and this means you usually get better service!

29 december 2025
Omdöme utan inbjudan
Logotyp för GO Outdoors - Lancaster (Express)

Svar från GO Outdoors - Lancaster (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Betygsatt 5 av 5 stjärnor

Simon had great product knowledge as…

Simon had great product knowledge as well as a no pressure friend service approach. Credit to the store as I've found all their representatives.

19 januari 2026
Omdöme utan inbjudan
Logotyp för GO Outdoors - Lancaster (Express)

Svar från GO Outdoors - Lancaster (Express)

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Betygsatt 5 av 5 stjärnor

All of my requirements were considered…

All of my requirements were considered and I left with what I was looking for. I’m entirely happy with my purchases and the general disposition of the staff. This will be my first port of call for further outdoor gear.

13 januari 2026
Omdöme utan inbjudan
Logotyp för GO Outdoors - Lancaster (Express)

Svar från GO Outdoors - Lancaster (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Betygsatt 5 av 5 stjärnor

Great store

Great store, fantastic product knowledge, cheerful, excellent customer experience.

12 januari 2026
Omdöme utan inbjudan
Logotyp för GO Outdoors - Lancaster (Express)

Svar från GO Outdoors - Lancaster (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Betygsatt 5 av 5 stjärnor

Really helpful advice on…

Really helpful advice from Chris on walking boots and came away with a bonus pair of running shoes reduced in the sale!

11 januari 2026
Omdöme utan inbjudan
Logotyp för GO Outdoors - Lancaster (Express)

Svar från GO Outdoors - Lancaster (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Betygsatt 5 av 5 stjärnor

Great staff and helpful

Chris was very knowledgeable and helpful when shopping with my son. Chris went beyond my expectations and assisted me with making the right decision on my New tent and backpack. I really appreciated being treat well and provided with the assistance we needed. I don't often visit this Go outdoors, however because of the great interaction I will be sure to return again due to the service provided. Chris was patient, understanding and knowledgeable, we will visit this store again because of this.

10 januari 2026
Omdöme utan inbjudan
Logotyp för GO Outdoors - Lancaster (Express)

Svar från GO Outdoors - Lancaster (Express)

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Betygsatt 5 av 5 stjärnor

Knowledgeable team

Great honest advice about tents/sleeping bags etc. from Simon

10 januari 2026
Omdöme utan inbjudan
Logotyp för GO Outdoors - Lancaster (Express)

Svar från GO Outdoors - Lancaster (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Betygsatt 5 av 5 stjärnor

A really great shopping experience…

A really great shopping experience Simon was very knowledgeable and helpful. We came away with a bag full of hiking goodies but also had some sound advice for future purchases.

9 januari 2026
Omdöme utan inbjudan
Logotyp för GO Outdoors - Lancaster (Express)

Svar från GO Outdoors - Lancaster (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Betygsatt 5 av 5 stjärnor

Walking boots

I went to buy walking boots and the range they had was great. Simon helped me to select them, he was very helpful, knowledgeable and honest asking me questions to find out what kind of walking I would be doing and found me the perfect pair. I can’t recommend him enough and will definitely go back.

5 januari 2026
Omdöme utan inbjudan
Logotyp för GO Outdoors - Lancaster (Express)

Svar från GO Outdoors - Lancaster (Express)

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Betygsatt 5 av 5 stjärnor

Fantastic store

Fantastic store. Staff are very helful and friendly. I would strongly recommend shopping there.

23 december 2025
Omdöme utan inbjudan
Logotyp för GO Outdoors - Lancaster (Express)

Svar från GO Outdoors - Lancaster (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Betygsatt 1 av 5 stjärnor

Terrible service.

When I tried to purchase some gloves they come out at about £10 more expensive at the checkout than shown. The assistant said there are two prices have you got a go outdoors card, if not you can purchase one for five pounds, The verdict is by making me feel like a second class customer, I will never use your store again.

2 januari 2026
Omdöme utan inbjudan
Logotyp för GO Outdoors - Lancaster (Express)

Svar från GO Outdoors - Lancaster (Express)

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

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