Lots of choice. Downfall is that everyone seems to be making customers join their apps to get better, probably proper priced items. Staff were very helpful
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Well stocked store. Some confusion over pricing on some items but Jane on the checkout was super helpful. Shame the store manager couldn't even come to assist when there were differences between onl... Se mer
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Seamless transaction, ordered and aid on line. Confirmation followed with collection instructions. Went to my local store in Erdington , where my order was ready for me. Staff were very helpful .
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Pete saved the day at Edinburgh Go Outdoors.. replacing tent polls for us. Not a service they usually offer BUT he went above and beyond to get us camping ready for Beladrum festival this weekend. Tha... Se mer
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Företagsinformation
Om GO Outdoors - Edinburgh
Skrivet av företaget
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Skrivet av företaget
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Kontaktuppgifter
Unit D, 65 West Harbour Road, EH5 1PW, Edinburgh, Storbritannien
- 01313 706885
4,8
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Seamless transaction
Seamless transaction, ordered and aid on line. Confirmation followed with collection instructions. Went to my local store in Erdington , where my order was ready for me. Staff were very helpful .
29 juli 2026
Svar från GO Outdoors - Edinburgh
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great service from Jane and another of…
Great service from Jane and another of her colleagues. Was given great advice and recommendations on camping chairs
27 juli 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Edinburgh
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Helpful staff and good kit at great…
Helpful staff and good kit at great prices. What more could you possibly ask for?
21 juli 2026
Svar från GO Outdoors - Edinburgh
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Svar från GO Outdoors - Edinburgh
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Super service
Ordered two camping chairs online. Very easy and prompt response. Easy pick up in store and two very friendly and chatty ladies to help us. Great service. Chairs are top notch. Am thinking of buying more as both daughters mega impressed.
23 juli 2026
Svar från GO Outdoors - Edinburgh
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Pete saved the day at Edinburgh Go…
Pete saved the day at Edinburgh Go Outdoors.. replacing tent polls for us. Not a service they usually offer BUT he went above and beyond to get us camping ready for Beladrum festival this weekend. Thanks so much really appreciate it ☺️
28 juli 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Edinburgh
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
I had a great experience at Go Outdoors…
I had a great experience at Go Outdoors in Edinburgh. Jane, who served me at the till, was friendly, welcoming, and very helpful. She made the checkout process quick and pleasant and provided excellent customer service. It’s always nice to be served by someone who genuinely cares about customers. Thank you, Jane!
28 juli 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Edinburgh
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Happy with order and delivery
Order delivered on time and I was kept informed of the progress of the order/delivery.
16 juli 2026
Svar från GO Outdoors - Edinburgh
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Lots of choice
Lots of choice. Downfall is that everyone seems to be making customers join their apps to get better, probably proper priced items. Staff were very helpful
12 juli 2026
Svar från GO Outdoors - Edinburgh
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
10 out of 10
10 out of 10 for Stuart helping us yesterday at the Edinburgh store with our tent purchase. Great advice and good banter made us feel totally comfortable as newbies at the camping lark. Thank you very much, top man 💪🏻
25 juli 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Edinburgh
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Shout-out to Pete
Massive thank you to Pete at Go Outdoors Edinburgh! He went completely above and beyond to help me fix a broken tent pole when I was in a real pinch. Top-notch customer service, super knowledgeable, and genuinely friendly guy. Saved my trip! Couldn't recommend him enough.
23 juli 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Edinburgh
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
Great customer service from Jane.
22 juli 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Edinburgh
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Great communication after I sent my…
Great communication after I sent my goods to the wrong address (store).They got it redirected for me.👍
14 juli 2026
Svar från GO Outdoors - Edinburgh
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Above the call of duty service
After Buying a tent and finding to large for pre booked pitches I went to exchange the product at The Edinburgh branch where the Duty Manager dealt with the process may I say it was dealt in a nothing too much trouble manner and came up with positive problem solving excellent customer service
20 juli 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Edinburgh
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Oraw was excellent helping me with my…
Oraw was excellent helping me with my bike! Awesome customer service!
19 juli 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Edinburgh
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Svar från GO Outdoors - Edinburgh
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Great advice & customer service
I had to do a big shop here for west highland way gear. I was given great advice from Rory, and great service from Jane. It was a really lovely experience - thank you!
11 juli 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Edinburgh
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Fantastic shopping experience
We have recently got back into camping after a few years break. We quickly realised that our needs have changed and set about tweaking our set up. Go Outdoors have been fantastically helpful, partulicularly when we had a problem with the new tent purchased. They exchanged it immediately and without any issues.
We have complete confidence in buying from them as Member Prices (for a small £5 annual membership fee) are fantastic and if there is an issue with an item it is dealt with straight away. You can't really ask for more.
4 juni 2026
Svar från GO Outdoors - Edinburgh
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Great help from Evan! Thank you so much!!
We are travelling and needed a comfortable rain jacket to go hiking and a backpack. Evan was great helping us: he was super kind and patient, he understood our needs and explained to us the techs and specs of every option available. We are beyond pleased with his service and the store in general. We found everything we needed and more!
14 juli 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Edinburgh
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Very quick delivery of item (hiking…
Very quick delivery of item (hiking shoes). Easy to order. These were a replacement for the same shoe bought recently that had a manufacturing fault. Even after many months had passed, a no-quibble refund as the shoe quality had not lived up to expectations. I was going to look elsewhere but the simplicity of returning them (albeit having to go into store which wasn’t handy for me) made me decide to give them my business again.
3 juli 2026
Svar från GO Outdoors - Edinburgh
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.