I am writing this review under my husband's name, as our Google Account is in his name. As a regular customer, I have found this company always to be caring and thoughtful, and they have done their u... Se mer
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Det här tycker kunderna
I'm loving it. My guts are do much healthier. Growing up in Glasgow Jewish fanily suaerkraut was a staple. Then 6 years in Germany during military service. What's not to love. The flavours are am... Se mer
Excellent product, I regularly purchase. The communication via email from purchase to delivery on the day is brilliant. The products arrived perfectly packaged and still cool ready for the fridge.... Se mer
Amazingly quick arrival. all 6 jars soundly wrapped in strong box with my usual order, 4, yummy Turmeric with Ginger and 2 Greens with Spirulina, my favourites. Have ordered before and the t... Se mer
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Företagsinformation
Informationen kommer från olika externa källor
Good Nude Food is the home of Superkraut, our signature line that is healthy, tasty and vegan-friendly to help make your meals even better.
Kontaktuppgifter
Storbritannien
- www.goodnudefood.co.uk
4,6
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Poor Customer service
Money taken on 4th Dec. Text saying delivery on 6th. Delivery company not received goods. NO reply from email and still nothing delivered by 13th. Been OK up to now but communication non existent.
4 december 2024
Svar från Good Nude Food
Hi Mr Owens,
I want to sincerely apologize again for the delay and the lack of communication regarding your order. As I mentioned in my email in December, we faced significant challenges with our previous partner who was responsible for both jarring and shipping. Due to these ongoing issues, we made the decision to relocate to a new facility just before Christmas, which unfortunately diverted our focus and impacted our response times.
After contacting APC at the time, I learned that while a shipping label was generated for your order, trigging the despatch emails, the parcel was never shipped. This was one of the key reasons we moved to a new site, as we were let down by the having the wrong partners. We’ve since set up with a new facility, and all shipments are now being handled through Royal Mail.
I’m happy to report that your order was shipped from our new facility shortly after, and we’ve worked hard to ensure that all future orders are fulfilled in a much more timely and reliable manner. We’re confident that the changes we’ve made will result in fewer delays, damages, and missing shipments moving forward.
Thank you so much for your patience and understanding as we worked through these challenges. We truly appreciate your support.
Rebecca - GNF
The product is excellent
The product is excellent - the tasiest I've tried. However, I've had a couple of issues with deliveries and their response to e-mails is very slow.
5 december 2024
Svar från Good Nude Food
Hi Lois,
Thanks for your review and I completley understand the issue re response times. We've made some big changes implimneted at the tailend of December 24 and are on the ball from here onward. I hope we can provide much better service from here on.
Thanks for your support and for sticking with us.
Rebecca - GNF
Very Tasty
This is a wonderful healthy alternative to kefir for boosting your gut health. Delivered well packaged and very very tasty. Highly recommend!
5 december 2024
Svar från Good Nude Food
Hi Angela,
Thanks for you lovely review and I'm glad you're enjoying it! We really appreciate your support.
Rebecca - GNF
I've had mixed experiences with Good…
I've had mixed experiences with Good Nude Food. While their products are genuinely delicious and superior to any alternatives I've tried, the delivery process leaves much to be desired. On several occasions, my orders arrived with broken jars due to fragile packaging, and delivery times have been consistently delayed, even with a new courier. Although I appreciate their efforts at resolving issues, communication can be slow, which is frustrating. Despite these setbacks, I'm inclined to give them three stars because of the quality of their products and my hope that, as a growing company, they will improve their logistics soon.
2 november 2024
Omdöme utan inbjudan
Svar från Good Nude Food
Hi Afonso,
Thanks for your review and for your support. I'm glad you really enjoy our sauerkraut and you're right, we've had some challenges in 2024 which left us unable to give the great service we wanted.
We had a very tough year in 2024 and I’d like to explain a bit about the challenges we faced with our previous supplier. Unfortunately, we encountered some serious issues with them, including deliberate improper packing that led to damaged products during transit, ongoing billing for shipping that wasn't being carried out. It also became clear that orders were being packed incorrectly on purpose which directly affected our customers experiences. We ultimately made the serious decision to move to a new supplier to ensure this never happens again and spent December getting set up in new facilities which took over for us from on 20th December. Moving forward we're able to offer much better services and we're seeing really positive results in just a few short weeks of being away from our previous supplier.
Please know that moving forward we're able to provide much better service and we look forward to providing you with more delicious sauerkraut in the future!
Rebecca - GNF
Its a real shame - Beware you may get smashed jars
Its a real shame. When we first bought their products they arrive well packaged, the jars were properly wrapped and insulated and delivery was without a hitch. Now they just pack the jars in a light cardboard box, not even so much as a bit of bubble wrap between the jars. This is the second consecutive delivery where we have had smashed jars. They used to have a phone number showing on their web site to contract them, but no longer (too may complaints ??). And the don't reply to emails containing photos that show the state of the jars as received as request a replacement or refund. One star because I like their sauerkraut, but of course we will not be dealing with this company again. You have been warned, and I strongly advise you not to purchase from this company.
14 november 2024
Svar från Good Nude Food
Hi Mrs Gaskin,
I know of your poor experience having spoken to you mulitple times last year and on our last comunication in November I did issue a refund for the damages.
We had a very tough year in 2024 and I’d like to explain a bit about the challenges we faced with our previous supplier. Unfortunately, we encountered some serious issues with them, including deliberate improper packing that led to damaged products during transit, ongoing billing for shipping that wasn't being carried out. It also became clear that orders were being packed incorrectly on purpose which directly affected our customers experiences. We ultimately made the serious decision to move to a new supplier to ensure this never happens again and spent December getting set up in new facilities which took over for us from on 20th December. Moving forward we're able to offer much better services and we're seeing really positive results in just a few short weeks of being away from our previous supplier.
Please know that moving forward we're able to provide much better service and if you feel you can give us another chance we'd love to have you as a customer again.
Thanks for your time,
Rebecca - GNF
Svar från Good Nude Food
Hi Stephen,
Thanks for your positive review and support of our small Scottish business!
Rebecca - GNF
Scammed don’t use this company
She doesn’t reply to emails. She took nearly 2 weeks to dispatch on an APC overnight shipping method. She decided to ship on a Friday and surprise surprise the Sauerkraut turned up bashed in and leaking next Monday. Why would you even send this on a Friday knowing it’s not going to get to the customer till Monday? I phoned APC who said to contact the seller. Shes taken no responsibility and has stolen my money. I’m frankly disgusted by this level of service.
I’ve emailed her proof of the damage and I’ve been told to get the police involved.
14 november 2024
Svar från Good Nude Food
I’m truly sorry that this was your experience with us. As I mentioned in my email to you in November, we faced ongoing challenges with our supplier, including an issue with jar labels that caused delays we weren’t informed about. Once the jars arrived and were damaged I refunded your order.
In the same email, I also mentioned that we were working on securing a new production site to address these recurring problems, such as shipping delays and damages. I’m happy to confirm that we’ve successfully transitioned to a new partner, and since the end of December, we’ve been able to provide a much smoother and more reliable service.
I understand your frustration and sincerely apologize for the inconvenience. I do want to assure you that a refund was processed at the time.
Rebecca - GNF
Very tasty product tried Supergreen's
Very tasty product tried Supergreen's. Jars bigger than I expected which is great.
Great tasting and hopefully provides some health benefits as well.
25 oktober 2024
Omdöme utan inbjudan
Svar från Good Nude Food
HI Madi,
Thanks for a lovely review, we appreicate the feedback and for your support of our small Scottish business!
Rebecca - GNF
Really tasty and definitely goes with…
Really tasty and definitely goes with lots of meals. This food is so versatile on its own or with other foods. Well done Nude Food! 👏🏻👏🏻
9 oktober 2024
Omdöme utan inbjudan
Svar från Good Nude Food
Hi James,
Thanks for a lovely review! Our founder Evonne worked hard to create all the lovely flavours and its great to see them being enjoyed!
Rebecca - GNF
Product arrived not for the first time (jars broken)…
Product arrived not for the first time with broken jars - I understand this is partly an issue with the delivery firm but packaging is not very robust ....regardless I raised as an issue a week ago and have been ignored - I fear this is because it's not the first time I have had to report an issue ....It's a shame as I love the product but can't cope with only getting half a delivery on each order. Sorry but I have changed brands
2 oktober 2024
my order was a jar short
my order was a jar short, i did email a few days ago with no reply ?
24 september 2024
Svar från Good Nude Food
Hi Andrew,
I'm sorry we fell short here and you faced delays in getting a responce. I know I spoke with you about this and arranged for a replacement to be sent out but please let me know if there was any issues with the replacement or if I can help in any other way.
We've made some huge changes and set up in new facilities at the end of December where we've seen such positive changes in delivery/shipping. I hope we can provide you with a much better service moving forward.
Thanks for your patience and I hope we'll have the chance to show how much we've improved.
Rebecca - GNF
Food was great. But!!!!
Food was great, a month for deliver Really let it down though. Hard to recommend as I was going to subscribe but the delivery is far to slow
24 september 2024
Svar från Good Nude Food
Thanks for your review and I'm sorry you faced such long delviery times.
We recently moved away from our previous supplier as we were facing huge delays/damages/order mispicks and couldnt provide the best service we wanted. I'm pleased to say that at the end of December we moved to new facilities and have seen really positive changes! We're able to ship orders every day and now use Royal Mail to ensure speedy and so far safe delivery.
Thanks for your support
Rebecca - GNF
Great product very tasty.
Great product very tasty.. love the turmeric and the firekraut.
9 september 2024
Svar från Good Nude Food
Hi Ash,
Thanks for your support and positive review, our founder Evonne took great care to create the lovely flavours and we're glad to see they're being enjoyed!
Rebecca - GNF
Horrible customer service
Horrible customer service. I ordered 5 jars and received 2 broken , basically packaging collapsed because of the leak from broken jars. Checked outer packaging and no sign of fragile which is normal when you ship in glass jars. I emailed and sent photos and was totally ignored. I used the company few years ago and decided to try again but my god I think this is the worst customer service i have ever dealt with, you only have one email to send to, no phone number or any form of communication..shocking really. Product is good but useless if arrived in broken jars. Avoid ordering from them at all costs. They don't care about their customers.
22 augusti 2024
Omdöme utan inbjudan
Svar från Good Nude Food
Hi Ala,
I’m really sorry to hear about your experience, and I truly apologize for the damages to your order. I did reach out on the 27th to apologize and offer replacements, and I hope they arrived in one piece.
2024 was a challenging year for us, and I want to be open about the difficulties we faced with our previous supplier. Unfortunately, we experienced serious issues, including improper packing, which led to damaged products during transit, as well as billing discrepancies for shipping that wasn’t being carried out. It became clear that orders were being packed incorrectly, which directly impacted our customers’ experience.
After much consideration, we made the decision to move to a new supplier to prevent these issues from happening again. We’ve spent December setting up new facilities, and since December 20th, they’ve been handling our orders. The results so far have been really positive, and we’re confident we can offer a much better service moving forward.
We truly appreciate your support, and I hope we can have the chance to provide you with more delicious sauerkraut in the future if you decide to give us another chance.
Rebecca - GNF
Svar från Good Nude Food
Thanks for your lovely review and thank you for supporting us!
Rebecca - GNF
Fast delivery and well wrapped for the…
Fast delivery and well wrapped for the fridge!
12 augusti 2024
Svar från Good Nude Food
Thank you for a great review and we hope you keep enjoying Good Nude Food!
Rebecca - GNF
Package was damaged on arrival and poor…
Package was damaged on arrival and poor communication from moment of recorded faulty goods
18 juli 2024
Svar från Good Nude Food
Hi Heather,
I'm really sorry this was your experience with us. We were falling short with our customer service and response times in 2024 which is something we've made great efforts to improve on.
We recently moved to new facilities and have seen some great results in damage reduction along with taking on board feedback about better packaging/fragile labels etc which has made a huge improvement.
I've sent over an email and if theres anything else I can do please get back to me.
Rebecca - GNF
Svar från Good Nude Food
Hi Sara,
Thanks for your kind words! Our founder Evonne took time and created some wonderful flavours! We're really glad you''ve been enjoying!
Rebecca - GNF
Previous issues resolved, good customer service resumed
Having previously left a negative review due to missing items and no response to my emails, I need to provide a further update for balance.
After not hearing anything for about 3 weeks, I was contacted by Good Nude Food's new customer services person with a sincere apology and explanation for the delay in responding (email server issues). I was reassured by the email and impressed by the organisation accepting responsibility and committing to fulfil the order.
My order has now arrived in full and I will continue to enjoy this wonderful product and recommend the company.
Good Nude Food - hold on to Rebecca, she is a real asset to your organisation
6 augusti 2024
Omdöme utan inbjudan
Svar från Good Nude Food
Hi Niki,
I really can't thank you enough for your kind words, it means alot to me and I'm really glad I was able to get this resolved. It was a tough year for us at GNF however we've recently moved to new facilities and are seeing such positive changes and this will help us give much better service in the future.
I hope for 2025 we're able to provide great service and we're incredibly lucky to have customers like you who are so understanding and supportive, and I’m truly grateful for your patience throughout.
You know where I am if you need anything and thanks for sticking with us!
Rebecca - GNF
No response to emails
Still waiting to hear from you about a replacement jar. My order arrived a week ago and I've emailed twice including pictures of the broken jar and have yet to hear back from you about a replacement. So sad as this has happened on several occasions now. The sauerkraut itself is delicious and highly recommended but packaging needs sorting out.
22 juli 2024
Svar från Good Nude Food
Hi Angela,
I'm sorry you had this experience with us. I know at the time I arranged a replacement for you, but I completely understand that our response times were not up to standard. This is something we've taken very seriously, and we've made improvements to ensure we provide a much more efficient and timely service moving forward.
We've recently fed back about damages to our new facility and as of now should have extra labeling to ensure its handled with care.
Thank you for your patience and continued support.
Rebecca - GNF
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