Gold Reserves Jewellers Omdömen 

Superb customer service from Evie who managed to source a specific item I wanted for my daughter’s bridal bouquet. She couldn’t not have been more helpful and kept me updated. Very pleased with the end result! Thank you Evie, your customer service is excellent and you are an asset to the GR Team.

Beautiful ring fast delivery well packed

Beautiful bracelet, excellent quality at a reasonable price.
The gift wrapping was first class. I will definitely recommend this Jewellers to family and friends.

Dawn in the swansea branch who served me was very helpful, polite and very friendly. Having never done this before she was very informative and I left very happy with the service and price for my gold

Very nice product and fast delivery very happy with my order.

My mum and I visited the Cardiff branch just over a week ago. We were served by Anya and she was fantastic. Very friendly, very professional, she answered all our questions, she was very knowledgable. We had a great price for our gold. Anya made our experience seamless and we came away happy. Thanks Anya.

I visited the Silver Shack in Swansea Market and was served by Evie, who was very professional and friendly. Her customer service skills were impressive and she immediately put me at ease. I had visited the stall the previous day, to purchase a pendant, which I had recently seen. Even though the item had been sold, Evie had remembered seeing something similar under the counter and found it for me. I initially decided not to buy it, but changed my mind and returned the next day. Evie immediately recognised me and remembered the pendant she had shown me. I was really impressed that she had remembered this. Evie boxed the pendant and secured the pendant in the box with a pin, to protect it. I'm so pleased with my pendant and the excellent service I received. Many thanks.

The website is easy to navigate and I was happy with my purchase of second hand emerald and diamond 9ct gold earrings.

Amazing experience visiting Swansea market’s silver shack! Served by a very lovely and helpful woman called Evie who talked me through each item I was interested in. She noted what I was looking for and offered lots of suggestions. I am very happy with my purchases and will definitely be buying jewellery from here again!

Very pleased with my two purchases, they look great

Thank you to Dawn for a quick and pleasant transaction in Swansea Market. I'll use you again

Excellent customer service, I was served by Dawn, what a lovely, helpful lady, so glad I visited Swansea Market today. I checked out a few places but Gold Reserves had the best deal. Highly recommended.

I found this website by chance, and I am sooo glad I found it! My mum's necklace had broken and she has the Singapore twist curb chain and I found that specific type hard to come across. But thankfully, Gold Reserves had it! Super quick delivery and one very very happy mum 😀 definitely recommend these jewellers 10/10!

Outstanding item, I absolutely love it. Great customer service too.

Thank you

Very friendly helpful staff. Quick service. Good standard of work.

Beautiful item & great service, would definitely recommend.

Evie! What a superstar!
I don't normally write reviews but Evie went so far above and beyond with her customer service I felt I had to.
She was super friendly, knowledgeable, knew exactly which rings were in my size, gave me time to consider with no pressure, even showed me the website and told me about other stores as I wasn't sure whether to buy that day or not. I ended up purchasing a ring that day as the experience was so enjoyable because of her. After I had bought my ring I asked if she had long left in work and any plans that evening and she admitted she was supposed to close a couple of minutes before, but not once did I feel rushed! She would have stayed late to secure the sale which shows how dedicated she is. She needs to be front of house and given a raise... or cloned(!) Very happy with the ring itself, looks more expensive than it is and will definitely buy again from you, but I'll find out where Evie is to do it!

Ordering process was easy, plus I was given a discount code for being a first time customer and it was quite late in the day so my only concern was a countdown timer for items to be dispatched that day and I wanted to enquire about something, really it shouldn’t have bothered me but for some reason it did but it wasn’t dispatched after all so I needn’t have rushed to pay really but I was excited in finding something I’ve been looking for, for a while now, but I wanted one at a reasonable price this one was, all sizing looked just perfect going by the photos so I paid, I did send an email but didn’t get a reply, I just wish now that all information was added as the Rope Chain Necklace was thinner than it looked and I expected, as I was looking for a 2cm thickness and the one I received was considerably thinner, I’m sure I could have returned but I’ve decided to keep it anyway.

Fantastic service. Jewellery excellent. Will buy again. Thank you