Go Ape Omdömen 

Just spoke on the phone with steven, brilliant with help and issues i had
All customer services should be like this bloke!!

You are able to contact a customer service team member over the phone, minimal waiting times and very polite and helpful staff. Thank you

Leah the lovey girl helped My little boy to get his confidence on the high tree tops thank you Leah.🥰🥰

Had a wonderful afternoon with the team at Go Ape Battersea Park. The Staff were very courteous, professional and did a great job of running through the safety guidelines. There are numerous rope courses, catering to all ages and abilities. Kids had a great time - but the highlight was easily the zip lines. Great fun!

Our family of five visited Go Ape Bracknell and it was a brilliant experience for all. Our ages range from 49 down to 12 and everyone really enjoyed the afternoon. The staff were very helpful and kind and informative as well as being encouraging. Would highly recommend to all.

we visited Sherwood Pines site on Monday August 7th
what an amazing experience!! we had Kian H for our guide who was fantastic with my daughter who was a little nervous about the course. he reassured her she was safe all the time. until her confidence was regained then she really enjoyed the whole course. overcome some serious fears.
Kian H is a credit to the Go Ape team.
Thank You. A*****

I just wanted to say thank you to Matt at Go Ape. He helped my 10yr old daughter tackle the first part of the course, after she got scared and refused to do it. He was so patient, gentle and encouraging. Thank you so much for helping my daughter feel proud of herself that day. People like you are worth their weight in gold!! Thank you Matt.

BTW, she went on to complete the whole course, with Matt giving her a medal at the end. Made our experience. Well worth the money. Great location too.

Whinlatter forest.

Superb, enough said.

I was so nervous as I have the core strength of a pea, but I had nothing to be nervous about...it was AMAZING. Our instructor Alex was fabulous. Seriously can't recommend this place enough

From arriving at the reception to receiving our certificate, the staff were amazing. They were friendly and great with all the participants. They were thorough on safety and everyone really helped when one member of our party was struggling, being very supportive empathetic and encouraging. Will definitely recommend to everyone.

Booked for a family day out. Had to cancel due to son not meeting criteria for the activity, asked for a refund they refused and said I can have a gift voucher, useless as my son doesn't meet the criteria so how can I redeem it? £140 WASTED because they refuse to give a refund. I booked 6 hours previous to ringing them and they still wouldn't refund. I am not happy this is not good customer service. Place must be that bad that it has to trap ppl in to using the services. No cancellation policy never heard of such sh#t in all my life 😕

Staff were extremely helpful when we went. The young girl Kaila on the reception desk was professional and reassuring when there was an issue with our vouchers. Fantastic service from start to finish. Kids loved their experience, all staff were friendly and professional.
Highly recommend.

We went for my son’s 21st Birthday and boy they did not disappoint.
Alex, who was our driving instructor/entertainer/safe-keeper/guide, did an amazing job at all of the aforementioned roles, plus many more.
He was funny, friendly and above all else, professional. He gave clear and concise instructions and when we were out on the ride, paid as much attention to the person right behind him as to the last person at the back.
This is the second time we have been to this location for the Segway activity, and we loved it as much as the first time, if not more.
The training at the beginning is meticulous in both safety and confidence of the rider. When Alex took us out on the Chase, he made sure to keep us and the other users (cyclists, joggers, small children & dogs) safe, without impeding our fun or safety.
Once you go through the forest over all the bumpy bits to really test out the suspension of the Segway, you then get the opportunity to really get some speed in on the open stretches.
This is a fantastic activity to do with friends and/or family and I would highly recommend Go Ape at Cannock Chase.

Big shout out to Alex and his ‘assistant’ Lee 🤣

Visited 22/07/23. Some of the staff were lovely. And go ape is a nice wooded area with beautiful scenery. Unfortunately our day was ruined. I paid for my son and my husband to do adventure plus. My son did amazing on the adventure course but has a fear of the zipline so he got down and went over to the adventure plus course but the staff refused him saying he wasn’t allowed because he didn’t do the zipline. He was fully capable of doing the course in the trees but was still told no. I’d of understood if doing the zipline was the only way to get to the area where the plus course was but no you could still get to it without the zipline. It doesn’t state anywhere on the website that the zipline has to be done to progress onto the adventure plus course (if it is then it isn’t visible anywhere that you’d find). My husband did the zipline but didn’t move on to the plus course because he felt it wasn’t fair due to our son not being allowed plus it would have upset our son seeing his dad being allowed on but not him. so we just went home. Wasn’t even able to get a refund of the difference between the courses. (Paying for adventure plus was £50 for my son and husband whereas just adventure would have just been £40). If we had known of this “rule” about the zipline then we would of just booked the regular adventure course. But instead we have wasted money because we wasn’t informed prior to booking nor does it say anywhere noticeable on the website. I feel it is unfair to not be allowed on the plus course even though he’s fully capable to do it. He was just scared of the zipline. I think the website needs to be updated. Plus parking here is pricey 🙈 we paid £9 for 2 and a half hours 😬 I don’t think we will be coming again to be honest

Website says £40 per person for Challenge plus at Sherwood, I’ve just been charged £44 per person for 2 people because I paid at the kiosk NOWHERE did it say anything about a 10% increase!
That’s abysmal- what are you going to do to make amends Go Ape?

Went out on segways Sunday, really enjoyed it our instructors Dan and Ralph were great. Also did the challenge plus course for the first time our instructor Karri made us feel confident in her briefing, definitely harder than expected but we really enjoyed it

Had a BuyaGift voucher. Tried to redeem. No matter what time or date I selected, I was told "Activities no longer available". I attempted to restart the process, and then was locked out for 25 minutes before I could try and redeem the voucher again.

I waited 25 minutes and attempted again. Same error being generated. Tried phoning their support number. Was on hold for an hour before giving up.

Something is horribly wrong with both your booking platform and general customer service.

We made a booking with Go Ape Southampton for my daughters' birthdays. Go Ape cancelled the booking and, rather than refunding the money as per their Terms and Conditions: "Should Go Ape feel it’s necessary to cancel your booking, it shall use reasonable endeavours to notify you as soon as possible. You shall be entitled to a full refund in the event of cancellation under this clause, but no other compensation shall be payable." they issued a refund so we could not book another activity on their birthday.

I have just spent 45 minutes on the phone to get a refund and they are still not picking up.

I also sent an email to the address stated in their response below but they have still not replied.

An utter disgrace.

Go Ape BROKE their very own T&Cs and they don't acknowledge customer calls to rectify their position. They don't reply to customer emails. They don't acknowledge what they have done in their replies to Trustpilot reviews, just give a generic response that no doubt they have given to all the other hundreds of customers who they also broke T&Cs with by not refunding their money.

Lucy was absolutely amazing!!!!
I’m a big worrier and was scared to do the Tarzan swing however I really wanted to do it. Lucy just stayed and chatted with me until I was comfortable and confident to do it. She also explained to me what each hook was doing and what would happen when I did jump. All of the staff were helpful however Lucy was absolutely fabulous!

Went to Grizedale yesterday on the 1pm slot to celebrate my sister’s birthday with my other half. The instructor was amazing, she went through everything in thorough detail and I felt safe with her help despite my anxiety (even though I’ve done this a couple of times before) I really enjoyed the event however half way around another advisor came around and pulled me on my hair not being tied back, bare in mind my hair just reaches my shoulders and was half up in 2 pig tales, he made me pull my hair down and put it back up in a pony tail which was at the same height that my pig tails were, it didn’t make sense and not only did that happen, he asked who our instructor was and said he was going to report her to management. I said to him “that’s a bit harsh, I don’t want you to grass on her” I understand that he was looking out for health and safety however for him to tell me that he was going to management because I wasn’t pulled on my hair sooner it made me feel awful because the lady was lovely and very informative- there are other ways to manage situations like this without having to brown nose your colleagues. We thought it was a bit extreme. Also the same man was watching my partner on the ladder and noticed that he had missed the green clip as he stepped on to the first step on the ladder and he came over and started asking about our instructor again and said he was going to report it to management again, I didn’t think this was necessary as it was my partners fault that he forgot the green clip because as I said before she was very informative and these were genuine mistakes. I think if you are going to raise a grievance against one of your colleagues, do it discreetly rather than telling us. I appreciate that you have a responsibility to keep us safe however I don’t think our instructor deserved to be reported to management for what was essentially our fault. Probably wouldn’t come to Grizedale again however Buxton is on our list to visit for a second time 🙂