Go Ape Omdömen 

49 321
TrustScore 4 av 5

3,8

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

The Staff were very Aware and Super Helpful. Torie, Nathan & Emily were all Stars ! Thanks to you ALL for the most Wonderful, unforgettable Birthday experience for 6yr old twins Albie and Orson and 7... Se mer

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Betygsatt 4 av 5 stjärnor

My eldest loves visiting here. Would be nice if there was a bit more variation between sites but overall plenty to do and well organised.

Företaget har svarat

Betygsatt 1 av 5 stjärnor

Firstly we paid for 3 children for 90 minutes (1.30-3pm) on arrival they were given wristbands which stated 2.55, oy 5 minutes so not really a big deal, then told to wait at meeting point, maybe im w... Se mer

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Betygsatt 5 av 5 stjärnor

This was the second time that some of us had done the challenge at Thetford Forest and it was better than the first time. We purchased it with vouchers for a group of 4 and when one of our group did n... Se mer

Företaget har svarat

Företagsinformation

  1. Sportcenter
  2. Äventyrssport
  3. Äventyrssportcenter
  4. Företag för evenemangshantering
  5. Anordnare av utomhusaktiviteter
  6. Turistattraktion

Skrivet av företaget

We’re campaigning to keep the adventure in adventure. We believe if you want to develop in life, you have to take risks – and we want to inspire people to do just that; by challenging, surprising and exciting them.


Kontaktuppgifter

3,8

Bra

TrustScore 4 av 5

49 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

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3,8

Alla omdömen

(49 321)

29 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Had a brilliant time at go ape at Moors…

Had a brilliant time at go ape at Moors Valley in Dorset on the Segway Experience .
Zoe was a love!y and good instructor any my friends and I had a fab time riding through the forest

15 september 2022
Omdöme utan inbjudan
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Svar från Go Ape

Thrilled to hear you had a brilliant time on our all-terrain Forest Segways Stephen. Thanks for joining us in Moors Valley Country Park and for taking the time to share your experience. Zoe will be stoked.

A warm welcome to our Tribe.

Betygsatt 5 av 5 stjärnor

Very fun challenger plus

Very fun challenger plus - Cockfosters:)

18 september 2022
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Svar från Go Ape

Thrilled to hear you had fun on our Challenge Plus experience Maya. Thanks for hanging around with us and for taking the time to leave us such a positive review. We really appreciate it.

A warm welcome to the Go Ape Cockfosters Tribe.

Betygsatt 5 av 5 stjärnor

Really enjoyed our afternoon spent…

Really enjoyed our afternoon spent amongst the trees. Freya's instructions gave us the confidence to get around the course. We were able to take the course at our own pace. Lots to challenge us as most of the group were fearful of heights; we achieved such a high after making it all the way round which lasted for days. Friendly staff, reassuring to have them nearby if needed. Beautiful location.

21 augusti 2022
Omdöme utan inbjudan
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Svar från Go Ape

Thrilled to hear you really enjoyed your afternoon in the trees Wendy and our team looked after you. Freya will be delighted. Thanks for hanging out with us and for taking the time to share your experience. We're incredibly lucky to call the Forest of Dean one of our homes.

A warm welcome to our Tribe.

Betygsatt 5 av 5 stjärnor

Great afternoon At Rivington.

Great afternoon. At Rivington.
Easy to book on line. Staff realy friendly. Great fun on the 5 sections of the session, walking through the tree tops. bridges. swings, cargo nets and great Zip wires.
Training was good with out being over the top. Safe and confidant all the way round. Jacub was great with kids giving them encouragement and challenge. Supervising without them knowing it (which is a top skill).
Had to gave them five stars because they don't go higher !

4 september 2022
Omdöme utan inbjudan
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Svar från Go Ape

Thanks for joining us in the Rivington trees and for taking the time to share your experience. We're thrilled to hear you had a great afternoon and our team looked after you. Jacob will be stoked to hear he got a mention too.

Hopefully see you for another adventure soon. A warm welcome to our Tribe.

Betygsatt 5 av 5 stjärnor

GREAT EXPERIENCE FROM START TO FINISH!

GREAT EXPERIENCE FROM START TO FINISH!
The staff/Instructors were friendly and helpful all way through. Always someone around to help if needed. Great course for all different abilities.
Easy to find, loads of parking, beautiful setting around Leeds castle.
Defo will book again.

2 september 2022
Omdöme utan inbjudan
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Svar från Go Ape

Thanks for hanging out with us at Leeds Castle Charlotte and for taking the time to share your experience. We're delighted to hear you had a great time and our team looked after you. We're incredibly lucky to call this historic place our home.

Hopefully see you all for another adventure soon. A warm welcome to our Tribe.

Betygsatt 1 av 5 stjärnor

Poor Segway experience

We visited Crawley go ape for the segway experience. Honestly, look and think hard on this before parting with your money. Yes it’s instructor led and there’s one very small opportunity to do a track without the instructor leading, however just before reaching this part and being released, the instructor pulled the slowest people to the front!! She said it was because she didn’t want them getting lost.
I don’t know if that is normal practice, but we felt it was a deliberate move to prevent anyone actually being able to gain any speed. I have put in a complaint about this but the response wasn’t really valid as it went on about protecting other park users however the tracks used were further in the woods and obviously if people were around, you would naturally have the sense to slow down. Our daughters have attended various other places doing segways are we’re shocked when we told them how over controlled this activity was. If all you want is an hour training, then this would be the place to go but, if you want a bit of fun and freedom, go elsewhere you won’t get that here.
We would certainly NOT RECOMMEND this experience as value for money or enjoyable.
In future we will travel a bit further for a better experience elsewhere.
Extremely disappointing 😒

23 augusti 2022
Omdöme utan inbjudan
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Svar från Go Ape

Thanks for joining us in Tilgate Park Hazel and for taking the time to share your experience. We also appreciate your email sent on 31 August with further feedback.

Complaints of this nature are rare so we're equally disappointed to hear that you didn't enjoy our all-terrain Forest Segways. We're sorry to hear that you were left shocked on the day to find out that it's an instructor led activity.

We do try to be as transparent as possible on our website when marketing each of our activities however completely take on board your points. We do include videos of the activity which showcase the experience to give people a flavour of what to expect.

As explained in our email back to you reference slower participants, this is done so that they can be within a closer range of our instructors to provide additional support. In addition it helps them build and develop their confidence. For smaller sized groups, slower participants are also kept towards the front, as ultimately if faster participants were put towards the front, then the group may need to stop at intervals for the slower participants to re-join.

At Go Ape, we believe that every customer should have a great time and we are always grateful for all feedback from customers to help us improve the experience. We're sorry we didn't meet your expectations on this occasion.

Betygsatt 5 av 5 stjärnor

This is my second visit to Go Ape

This is my second visit to Go Ape, we also decided we try a new location and Battersea Park it was, plus it was my Daughters 14th Birthday 🥳.
Our overall experience was 10 out of 10 from the beginning till the end.
Staff was absolutely amazing so friendly, so engaging, so helpful. The way we were greeted at the check outs by such a lovely lady, unfortunately didn’t ask her name, she gave my daughter a Birthday sticker so thank you for making it so special for both of us, but we do remember Edward who explained and demonstrate so beautifully everything we needed to do and know while we up in the air climbing.
Thank you guys so much for making such a fun , memorable day and Yess we will be coming back again !!!

27 augusti 2022
Omdöme utan inbjudan
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Svar från Go Ape

Thanks for celebrating with us in the trees again Marcela and for hanging out with us at Battersea Park. We're thrilled to hear you had a 10/10 experience and our team looked after you all.

Thanks for taking the time to review us and hopefully see you both again very soon. We highly recommend Go Ape Cockfosters if you're looking for something a little different. Welcome to our Tribe.

Betygsatt 1 av 5 stjärnor

Poor customer service

Poor customer service. Their website was down. They asked to call in over email. By the time we reached the service centre 40 minutes later, every slot was gone. We had to take a location with 30 min extra driving. Adding insult to injury, their customer service agent Nick had no sympathy and charged us an extra booking fee, because we had to book over the phone.

27 augusti 2022
Omdöme utan inbjudan
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Svar från Go Ape

Thanks for taking the time make us aware Stefan and sorry to disappoint. We can see that our Customer Care Team have since been in touch and have already started the process of reimbursing you the booking fee.

Thanks for your recommendation via email. We're always looking at ways to help improve the way we do things and we really appreciate you providing this.

Hopefully your next Go Ape experience will be a much more positive one.

Betygsatt 5 av 5 stjärnor

Took my 11 year old friend for an…Great Afternoon !

Took my 11 year old friend for an afternoon at Go Ape Delamere. Chose the Adventure + which he really enjoyed . Thought it was both challenging and great fun . I was the on looker and I was very impressed by everything . Facilities, attention to detail especially of course surrounding safety were excellent . The team there are great with children and adults too and explain everything in simple relatable terms . Good check in process and the course and equipment used is of a very high standard . Thank -you Delamere's Go Ape Team .

25 augusti 2022
Omdöme utan inbjudan
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Svar från Go Ape

Thanks for hanging out with us Beverley and for taking the time to share your experience. We're thrilled to hear you were impressed by everything and your friend really enjoyed Treetop Adventure Plus.

A warm welcome to the Go Ape Delamere Tribe.

Betygsatt 1 av 5 stjärnor

Visited go ape on the 19th August

Visited go ape on the 19th August, Wyre Forest

Had a great day however someone has stolen my bank details and IP address and is frauding my bank account!!

I have put in a complaint and will be informing ICO!!!

19 augusti 2022
Omdöme utan inbjudan
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Svar från Go Ape

Sorry to hear this Shola. We're not sure how this is related to our site at Wyre but we hope your bank has managed to sort this out on your behalf. We appreciate this must be incredibly worrying and stressful.

Betygsatt 1 av 5 stjärnor

So untrue the toilets was digusting and clearly graining in dirt that’s clearly bedded in also you should train your staff before dealing with the public

We visited go ape in battersea park , the staff are rude with no customers services , this may be to do with the age , there was only 2 staff that was friendly , the toilets was shocking , disgusting , you can tell it hasn’t been washed or cleaned for a long time by the state of the skirtings , I wouldn’t put my dog in these toilets , totally disgusting to the point I nearly vommited . There was no toilet paper any where in sight ,I even took pics of the rotten toilets because I was so shocked and disgusted . I even heard a member of staff raise his voice to a customer .

16 augusti 2022
Omdöme utan inbjudan
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Svar från Go Ape

Thanks for joining us at Battersea Park Lorraine and for taking the time to share your experience. At Go Ape, we expect our instructors to be friendly and courteous at all times, whilst appreciating and assisting the needs of each customer. We are somewhat disappointed to hear that you were not treated in this manner. Please be assured that this matter will be addressed with the staff involved and more training will be given in this area.

Regarding the toilets, we can only apologise for the condition of them when you visited. These toilets are usually cleaned regularly and also given a deep clean at the end of each day. During busier periods and with the number of visitors the park receives they can be used excessively.

Betygsatt 5 av 5 stjärnor

Booked a treetop adventure+ for two…

Booked a treetop adventure+ for two children at battersea park. First time for both and they loved it. Staff and instructors were very helpful and engaged. Can't fault anything, best experience and plenty of activities, will next time us adults will definitely join in.
A big thank you to everyone at go ape and especially the instructor who went up to help my daughter along the ropes (unfortunately I forgot to get his name).

17 augusti 2022
Omdöme utan inbjudan
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Svar från Go Ape

Thanks for hanging out with us in Battersea Park and for taking the time to leave us a 5* review. We really appreciate it. Stoked to hear the kids both loved it and our team looked after you all. We hope to see you all for another adventure soon. A warm welcome to our Tribe.

Betygsatt 5 av 5 stjärnor

We had a great experience at go ape at…

We had a great experience at go ape at Leeds castle today. The family loved it especially the zip wires. I must give Troy a shout out, he was great with his briefing on how to go around the tree too challenge, but came to the rescue of a participant who got stuck on the large Zip wire. He made his way out to the gentleman, attached him to him for safety and then spent 30 mins getting the man back to safety.he was absolutely amazing and to watch him get the man back to safety was amazing to watch. Well done Troy!

7 augusti 2022
Omdöme utan inbjudan
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Svar från Go Ape

Thanks for hanging around with us at Leeds Castle Amelet and for taking the time to share your experience. We're thrilled to hear you had a great time and your family loved it. Troy will be over the moon that you all had fun. Hopefully we'll see you all for another adventure very soon. A warm welcome to our Tribe.

Betygsatt 5 av 5 stjärnor

Took my 6 year old son to Leeds castle…

Took my 6 year old son to Leeds castle Go Ape on the 5th of August. We had a wonderful time everyone was really helpful and nice. In particular an instructor called Ally who helped my son overcome his fear of going up to the next level onto the adventure+. Thanks.

6 augusti 2022
Omdöme utan inbjudan
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Svar från Go Ape

Stoked to hear you had a wonderful time at Leeds Castle Neil and our team looked after you. Thanks for hanging around with us and for taking the time to share your Go Ape experience. Your son was terrific and should feel incredibly proud of himself. A warm welcome to our Tribe.

Betygsatt 5 av 5 stjärnor

GREAT experience

Me and my sister really enjoyed today! Thank you to all the staff that helped and got my sister going big MASSIVE thank you to Dan who helped my sister across the rest of the course , with Megan having cerebral palsy it was quite challenging at times for her but Dan did an amazing job and helped her finish the course , so thank you for such a great experience:D

4 augusti 2022
Omdöme utan inbjudan
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Svar från Go Ape

Thrilled to hear you and your sister really enjoyed your tree time Jess. You were both terrific and should feel a real sense of accomplishment. Thanks for hanging around with us and for taking the time to drop us a review. We really appreciate it. Dan really appreciates it. A warm welcome to our Tribe.

Betygsatt 4 av 5 stjärnor

Great experience provided

Great experience provided. Only issue was with a family holding everyone up. Could have done the course a lot quicker.

25 juli 2022
Omdöme utan inbjudan
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Svar från Go Ape

Thanks for hanging around with us Christian and for taking the time to review us. We really appreciate it and are thrilled to hear you had a great experience, despite the hold up. A warm welcome to our evolving Tribe.

Betygsatt 5 av 5 stjärnor

Grizedale in The Lakes

Grizedale in The Lakes
We did the Zip Trek with instructors Tilly & Sam. I was a bit nervous to say the least but Tilly and Sam were amazing. They were so patient and encouraging. A wonderful experience that I would do again in a heartbeat.

22 juli 2022
Omdöme utan inbjudan
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Svar från Go Ape

Thanks for joining us in the Grizedale tree tops Christina and for taking the time to share your experience. We're stoked to hear you had a wonderful time on Zip Trekking Adventure. Tilly and Sam will be delighted. Hopefully see you again soon. A warm welcome to our Tribe.

Betygsatt 5 av 5 stjärnor

This was a blast for the school

This was a blast for the school. We really enjoyed it. We are coming a back a again

21 juli 2022
Omdöme utan inbjudan
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Svar från Go Ape

We're thrilled to hear that you folks had a blast and really enjoyed your time in the trees. Thanks for hanging around with us and for taking the time to leave us a review on Trustpilot. We really appreciate it. Hopefully see you again soon. A warm welcome to our Tribe.

Betygsatt 5 av 5 stjärnor

Haldon Wood.

Haldon Wood. Exeter.
Allie, our instructor was excellent. Very thorough, relaxed and made the day pleasant for our whole family.
Everything was well set up. An interesting and fun course.

17 juli 2022
Omdöme utan inbjudan
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Svar från Go Ape

Thanks for joining us in the Haldon Forest trees and for taking the time to leave us such a great review. We're delighted to hear you had such a positive experience as a family and Allie looked after you all. We hope to see you all again very soon. Welcome to our Tribe.

Betygsatt 5 av 5 stjärnor

Great experience

Had a date day experience on segways this morning going through moors Valley, zoe was our instructor she was amazing, very friendly and experienced we had an amazing time . Thank you zoe

16 juli 2022
Omdöme utan inbjudan
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Svar från Go Ape

Thrilled to hear you had an amazing time on our all-terrain Forest Segways and Zoe looked after you. Thanks for joining us in Moors Valley Country Park and for taking the time to leave us a review. We really appreciate it and hope we get to see you again very soon. A warm welcome to our Tribe.

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