Go-Etna Excursions Omdömen 

The Tour was not like expected. The pictures on the website are not what you will see. It’s just a Tour in the Etna-Park nothing more. For that the tour was good organized and the guide very friendly, open and direct.

Our family of 4 (kids age 11 and 13) had a great time learning and exploring Etna. Salvo, our driver and tour guide was really awesome. He was pleasant and knowledgeable about the volcano, history and Sicilian culture. It was worth every penny!

Sergey and David were very diligent, on time and friendly. Always went out of their way to try give us the best experience.

We'll organized. Etna was active so it was a bonus

Es war ein sehr schönes Erlebnis!
Die Organisation von der Buchung bis zur Umsetzung war perfekt.
Vielen Dank!

Our Etna trip was truly amazing, the team was great and our driver told us many interesting bits along the way.

Guides were really engaged and knowledwgable. Some of the breaks could have been shorter - but then again this is up to personal taste.

Unser Guide Francesco erklärte auf der Halbtagestour super alles rund um den Vulkan, auch so, dass die Kinder die Zusammenhänge gut verstehen konnten. Die kleine Höhlentour war ebenfalls spannend für alle. Und der abschließende Rundgang über ein Lavafeld hatte zwar ein paar Steigungen, war aber für alle gut machbar. Wer die Mühen der Gipfeltour scheut, aber an Hintergründen interessiert ist, ist hier bestens aufgehoben. Klare Empfehlung vor allem für Familien mit noch kleineren Kindern (unsere sind 8 Jahre alt).

We booked the Etna Summit Tour with pickup from Catania and paid €185 per person.

A few days before the tour, it was postponed from Monday to Friday due to volcanic activity. We completely understand that safety comes first and that these circumstances are beyond the company’s control.

However, on the day of the tour we were only informed at the meeting point that the summit tour was no longer possible. We were offered either a refund or an alternative excursion. By that time, we had already travelled to the meeting point and used the pickup service, so we decided to join the alternative tour.

The alternative route turned out to be a much shorter downhill hike (about 6.5 km) and did not match the summit experience we had originally booked. We later discovered that this alternative excursion is offered as a separate, lower-priced tour, while we had paid for the premium summit tour.

After the excursion, I politely contacted Go-Etna several times by email and WhatsApp to request a partial refund reflecting the price difference between the tour we booked and the one we actually received. Unfortunately, I never received any response.

The guides themselves were professional and friendly, and this review is not about them. My disappointment is entirely due to the lack of communication before the tour and the complete absence of customer service afterwards.

I hope Go-Etna improves its communication and customer support in situations where tours have to be significantly modified.

We had such a fantastic day as a family. The guides were top quality and made the day so much fun. Would definitely recommend

Merci a Giuseppe notre guide qui était top.
Très bonne expérience.

Everything went smoothly right from the very beginning. It was super convenient that we could rent hiking boots. Our guide David and the driver were true gentlemen, and we constantly felt their genuine care. David showed us fantastically beautiful, breathtaking places and shared a lot of interesting stories about Mount Etna. Thank you so much for everything! Wishing you all the best!

P.S. David even recommended great places to eat in Catania. Thanks again and warm regards from Lithuania!

Amazing experience. Great communication and easy pick up. Francisco was an informative and enthusiastic guide.

We booked the Etna Summit Trekking Tour but the summit was closed due to recent eruptions. Even though we didn’t see the main crater up close we had a great time. Our guide Fabio was amazing! He did a great educational tour, he joked and offered to take pictures. If we come back to Sicily we’ll definitely book another trip to Etna and ask for a tour with Fabio!

Very good experience all people very kind

En mai nous avions réservé une ascension pour la journée à 110€ (qui n’est plus proposée apparemment …) avec ensuite une visite des gorges et d’un lac.
Sauf que nous ne sommes pas montés à l’altitude promise malgré de très bonne conditions météo.
Nous avons fait un passage éclair aux gorges (qui étaient remplies de monde étant donné que c’est accessible sans guide) mais nous ne sommes jamais allés au lac.
Quand nous avons demandé pourquoi (par mail) à un responsable nous n’avons jamais eu de réponse …
Nous avons payé 30€ de plus que la demie journée mais sans intérêt, au delà du fait qu’on ne fasse pas tout ce qui était prévu dans la journée …
Le seul bon point c’était le guide vraiment tres sympa !

Davide was a brilliant guide. Very entertaining. It was amazing to see Etna up close and go hiking on the craters and through the caves. Will be going back to see more.

Sehr empfehlenswert

Our guide Francesco made the experience so much more than a day in nature.His knowledge about Etna and its geography was highly educational. His personality was fun and engaging. We strongly reccomend this tour.

Excellent tour with a brilliant guide David.
He couldn’t have been more helpful or informative. A day to remember for us all.