Glyn Hopkin Group Omdömen 

Horrendous in every way. I have been trying to speak to a human at Glyn Hopkin Mill Hill for over a week and have been told but some dumb robot called Sophie that my details have been forwarded and someone will be in touch. No one has ever got back to me. On top of this, I paid a small fortune for a service in April that was supposed to include an MOT only to discover by chance that the MOT was not conducted and has expired over 6 months ago. Worst. Company. Ever. Avoid at all costs.

Left the car with Mill Hill for a warranty repair. No phone call or message about an update. Any number you call , you get a robot, but to date , not had a return call from them. Very frustrating. Not even sure if they have started on my car. The customer service is as rubbish as the branch. Will not be going back there.

Had dealings with Georgia today she was out standing broke every thing down for us she really knew her stuff amazing customer service and made sure we were happy when we left. Because of her outstanding service I will stick with MG and keep my service plan with them and will be up grading soon to a new MG. even with all the other options of electric cars out there. It’s all about the service. Well done Georgia. You are a star

Got a WhatsApp from Glyn Hopkin reminding me about my Honda service and MOT at Colchester. Clicked the link and filled out a form but never got a confirmation. Have tried this a couple of times. Tried replying to the WhatsApp message to book it but then says I can’t book a Honda through that channel. Booked an appointment through Sophie but no confirmation days later so asked Sophie to confirm my booking and she said I don’t have a booking! Tried emailing them but they never reply. Looked on the web for a phone number that the useless Sophie (AI) doesn’t answer and found one for service at Colchester and left a message for ‘Bruce, who is not at his desk right now’ to phone me back. Have done this twice now but Bruce never phones me back. What an absolute joke. They must be losing custom big time. Am getting close to going elsewhere as it looks like the alternative is to drive from Sudbury to Colchester just to make a booking.

The worst dealership i have ever dealt with, unprofessional staff and mangement team. they seemed careless very slow. They acted like they are a side garage not a pro dealership. They had no clue about the vehicles they are selling. for every enqiury i make, they take 2 days to come back with an incomplete answer.

They promise to do service and MOT, but they never do and they only do visual checks. They claim to have sent all the documents required to the finance team and when you get in contant with them, they say nothing came through yet.

You feel like their intention is to just delay the process of selling as much as possible and thats how i feel about them. Never going to use them again ever!

On top of that when my vehicle got delivered to my house, the transporter guy scratched the car when he was offloading the vehicle to the ground, absolute careless team to work with!

Visited Romford Essex decided after looking at the Geely we would like a test drive
The whole experience of trying to book was ridiculous nobody picked the phone up messages were left with a chat bot didn’t hear anything eventually I managed to book online again no contact from the showroom
We went along hoping it was booked luckily it was
We liked the car so decided to proceed with the lease again leaving messages and no contact again
Hence we have gone elsewhere due to your lack of commitment

I tried to contact the service team using their centralised phone number. However, the only options available were AI-generated which is fine and responses asking me to select the relevant branch and service required.
Despite trying several branches, including Watford and Waltham Abbey, and calling a number of times, I was unable to speak to anyone. I also left several messages requesting a call back, but no one has returned my calls.
This is extremely frustrating and a complete waste of time. It should not be this difficult to speak to someone or receive a response, particularly after making repeated attempts to contact different branches.

Terrible experience Glyn Hopkin Mill Hill after service told needed work done , was told to pay for part before work could be so had work done elsewhere, also after service problem with vehicle, I have rang on 5 occasions now have promised call back and not had one , bad thing is the problem with vehicle can cause health issues, I am extremely disappointed by treatment of staff especially being ignored when ringing so much times and told by A I receptionist i would get call back and service depart had been notified many timesI would not recommend Glyn Hopkins service department

The ai that does the booking for mot service is shocking you book a date and agree and she checks the calender and there is no space is ridiculas you cant speak to a human being what a waste of time

I called Colchester Kia today, Now when you call customer service has been substituted with an AI Sophie which is not only frustrating but a total waste of time. The team do an amazing job but this answering with AI is going to loose customers.

Very pleasant and helpful sales staff, the car was set up exactly as I needed and when I returned for some minor adjustments, this was dealt with quickly and efficiently.

Took vehicle in for an easy MOT in ST ALBANS branch. They did not tell me that they had cracked the screen whilst putting a rear view mirror on and then advised it needed a replacement screen as it would fail the MOT if not. THEY INSISTED THAT THE VEHICLE WAS COLLECTED KNOWING IT WAS COMPLETELY UNROADWORTHY !! They allowed my disabled daughter and her carer to collect it and drive it. DISGUSTING !! They did not want to keep it there for an additional day for the windscreen to be replaced. I now have a vehicle I cannot drive and escalated the complaint to HEAD OFFICE at Romford, who then sent it back to ST ALBANS to deal with!!. The very garage that I am complaining about. Legal action is now being sought as a remedy as they are not fit for purpose and are not taking this issue seriously.

We bought a used car from the St Albans garage. We found missing items when we got home. Initially we were told the missing items would be be couriered to us, however weeks have gone by, no item and no response to emails or phonecalls. Truly disappointed with the after sales customer service.

Recently went for big service and MOT at the Colchester branch of Glyn Hopkins - had minor details to sort out after a brief conversation and agreement these were quickly resolved.
Must fully praise the staff at Colchester service dept - Matt Mollie and Mya - their communication skills and knowledge regarding my issues were first class.
Also had to return for a collection of Duke car mats - again this was quickly resolved.
Colchester Glyn Hopkin Staff from all departments - really professional.
ONCE AGAIN WELL DONE TO ALL CONCERNED.

After 4 phone calls with a robot, being promised a callback in the morning, 3 weeks later and still waiting. So when the contract ends, so does my custom.

Went for a test drive in the Romford branch. Was a bit of waiting around . Booked test drive for 12, was informed they can’t see online bookings so better to call in so was a slight delay.
Chole was amazing talked through the whole process and test drive . She was very efficient with paperwork . Very pleased with how fast she was at helping us order our car. Very polite and professional. Thankyou.

Terrible wanted to get a new MG at Glyn Hopkin on Motability and due to my disability have to have pick up and delivered back for service. The Service and dealer are also hard to get hold of due to central call centre now employed it used to be easy call St Albans direct number and got through straight away. The manager was rude and just said easily we no longer offer pick up and delivery even for disabled customers so will not be buying from them and they are only 5 miles away.According to Equality act and on uk Gov website they are breaching the article 10 of the act.

I am a mobility customer dealing with watford branch and needed to change over the vehicle no staff was helpful no call backs booked in and was not told it has been cancelled or no staff trained if one is off sick really upsetting and I have decided to go to a different make and model and company otherwise I was looking forward to the Nissan xtrail unfortunately absolutely rubbish dealings never known a Glynn Hopkins to be so bad and other hand Danny at MG in the watford side was helpful with the Sevice as the AI didn’t book in service he also passed messages on to Nissan manager who never bothered calling on emailing

Brilliant, fast, professional, clean, low volume relaxing music. The best part for me was that they used ceramic coffee cups and not those cheap cancerous pastic/paper cups like some other services. I couldn't praise them high enough. Well done 👏

I was a happy owner of MG ZS EV Long range for over three years until the problems started. I have had a very positive experience with the car and had no particular reason to complain about either MG dealership or the vehicle itself. It is disappointing that my experience during the past year has changed my perception so significantly. My concern is less about the fact that the car developed a fault and much more about how the matter has subsequently been handled.

I have found it increasingly difficult to communicate with Glyn Hopkin dealership. On a number of occasions, I have contacted the dealership and either received no response or had to repeatedly chase for an answer. I have also experienced difficulties arranging appointments and obtaining meaningful updates regarding the progress of my vehicle. One particularly disappointing example is that, since July this year, I have requested an appointment with Glyn Hopkin MG Mill Hill on three separate occasions so that the continuing problems with the car can be properly diagnosed. Because of lack of response, I have had to raise the issue with Glyn Hopkin customer Care and all they did was to send a mail to the branch manager to contact me. As of today, I have still received no response regarding my appointment request. I find this particularly difficult to understand given the history of the vehicle and the seriousness of the problems I have already experienced since September 2025.

As a customer, it is extremely frustrating to feel that you have to continually pursue the dealership simply to obtain basic communication or even confirmation of an appointment. What has been particularly disappointing is that the vehicle has been taken to Glyn Hopkin on several occasions, including twice to the Watford branch, twice to St Albans branch and a few times to Mill Hill branch and yet the underlying problems have remained unresolved. I understand that some faults can be difficult to diagnose, but I would have expected an authorised MG dealer to have the appropriate diagnostic equipment, technical expertise and access to manufacturer support to investigate a persistent problem properly and, where necessary, escalate it within MG.

Unfortunately, my experience has been one of repeated visits, repeated attempts to obtain information and considerable uncertainty about what was actually being done to identify the underlying problem.