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I placed an order on the 10th of May but accidentally entered an old address. I noticed the mistake as soon as I received the order confirmation email and immediately tried to cancel the order, but I couldn’t do it through the website or the Shop app.

I emailed the INKD team with my order number, reached out via direct message on Instagram, and also used the contact form on the website. I still haven’t heard back from anyone.

I’ve now received another email with a Royal Mail tracking number confirming that the item has been dispatched. I understand that the original mistake was mine, but not offering any way to correct it or even speak to someone is really poor customer service. I’m very disappointed.

I ordered a personalised vodka bottle and did not receive any confirmation emails or any item after a week. Tried calling and a random guy picks up saying that that was a personal number.
I want my money back

Great experience - managed to get a fantastic one of a kind gift for my husband's 40th. Great customer service and perfect product!

Fast delivery and my order was packaged very well to ensure no breakages, would definitely recommend.

So much better than expected!! I am blown away, the personalisation is stunning and perfect as a gift. Its so well packed and love the balloon it comes in!! Will be using again

Can't recommend this company enough. Fast delivery, ordered in Friday and delivered by the Monday with personalisation. Even better these bottles are so reasonably priced that I will order from here again. Finally, the best packaging I have encountered, this isn't just some bubble wrap but a full personalised inflatable that can be reused.

Ordered a Ciroc bottle for a friend's birthday on the 22nd Nov, expected to arrive last Friday as it was his birthday then. I called a couple of days ago on 02074875047 and someone told me there was a problem with my order due to a "random fraud check" but then said he will make sure it goes out that day on a 24 hour service. I then asked him if i was going to be sent an email confirming dispatch, he said yes. 2 days later, I have not received any email and my friend has not received his gift. I now cannot get through to them on that same number. I am hugely disappointed and I expect a full refund now due to huge delays and empty promises.

Following on from my review I did manage to get in contact with someone and apologised and fully refunded me and the bottle did end up arriving (bit past his birthday) but nonetheless it still arrived. Thank you for eventually sorting that out.

Excellent in every way, the choice of products and designs means there’s something for everyone the delivery was quick, easily tracked and I was kept informed via email. The way the item was package was outstanding I can’t wait to give the present and see their face.

Amazing service from Inkd, I wasn’t disappointed! I ordered a personalised bottle of 1942 and the quality was amazing. The delivery was spot on, tracked and arrived on time. Thank you Inkd, you’ve made gifting so much easier :)

Will be ordering again!

amazing company . bought a don Julio 1942 from them, insane packaging aswell

Purchased multiple bottles from this company and I must say they are outstanding!
Always arrive very promptly.
Very professional!
Highly recommend

On placing order on-line had query with the personalisation and payment so contacted directly by telephone. Was immediately reassured that everything would be fine and product arrived 6 days later. The packaging is superb and hope the recipient likes as much as me 👍

Just got a bottle of ciroc for my sons 18th - bottle personalised. The bottle design is amazing, choice was vast and to top it all the packaging it arrives in is the cherry on the cake! This was first purchase and wont be the last. Thank you for first class product and service

Where do I begin??
I want to keep this website to myself but I HAVE TO share it with everyone.
Exceptional and helpful customer service....Tick.....Unique high quality product....Tick.....Unique packaging and approach.....Tick....Super fast delivery time.....Tick and there you have it!
Highly satisfied and highly recommended A+ You have just earned a definite repeat customer and a fan - Thanks Keith.

I cannot recommend this company highly enough. Courteous and exceptional service is matched by the quality of the range of goods on offer.
I urge you to go to their web-site . There is no event, no personalisation , no special gift that they cannot cater for.
A rather special business ......

Good experience. Had 1 problem on my end but they resolved it really quickly. The packaging looks so cool as well.

Fantastic customer service... quick delivery. Amazing :)

Amazing idea, very high quality!!

Absolutely love the personalised Ciroc Vodka that I purchased for my son's 21st. The personalisation is brilliant and exceeded my expectation. The packaging is amazing too! I think the concept for the packaging is genius and makes it so special and easy for gift wrapping as you cannot tell it is a bottle. The extra mixer drinks inside were a bonus too so thank you. A very unique gift all round and I definitely recommend this product and have already purchased another.

Loved my products! They Make amazing gifts for any occasion, each product is customisable and they come with 4 mixers as well as a few other freebies which are a nice little surprise. Will definitely be ordering again!