Overall, we had a positive experience with the movers we worked with in our recent move. Everyone was punctual, friendly and very helpful! The only issue we experience was some minor damages to some o... Se mer
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The movers never showed up and no solution was ever offered. I waited for 4 hours for any kind of update and had to continuously call back because the company was ghosting me. I still haven’t received... Se mer
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My team was excellent Chris,Connor and Brandon handled me with care. And they were fast and efficient. Dennis in sales was phenomenal very helpful and always kept communicating with me up to my actual... Se mer
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Had a little bit of a struggle with scheduling on the date I originally booked due to a vehicle being unavailable and had to reschedule. Thankfully my move coordinator, Blue, was really helpful and de... Se mer
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Företagsinformation
Om Bellhop Moving - Memphis, TN
Skrivet av företaget
Bellhop is on a mission to change moving as we know it: bringing excellent service, transparency, and affordability to an industry that is known for letting customers down. Having executed hundreds of thousands of moves nationwide, Bellhop knows what’s required to make your move successful (and we have the data to back it up).
Our online booking platform makes it easy to receive an estimate and book your move from the comfort of your couch. Whether you require local, long distance, or labor-only services, our technology seamlessly matches you with movers and professional drivers who are best suited for your job. And you can manage every aspect of your move online from your customer dashboard, including scheduling, communication with your move-day team, and even tipping.
Available in 70 cities across 30 states, Bellhop has you covered with flexible service options, friendly and experienced movers, competitive pricing, and the industry’s best customer support. But don’t just take it from us – check out our customer reviews, which speak for themselves.
Local Moving
Long Distance Moving
Labor Only Services
Apartment Movers
Last Minute Movers
Commercial Movers
Get a free estimate today and book with $0 down!
Get a free estimate today and book with $0 down!
Kontaktuppgifter
1500 Colonial Road, 38117, Memphis, TN, USA
- (901) 440-0972
3,1
Medel
7 omdömen
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Overall a Positive Experience - would use again
Overall, we had a positive experience with the movers we worked with in our recent move. Everyone was punctual, friendly and very helpful! The only issue we experience was some minor damages to some of our smaller pieces of furniture, likely from it being packed in the truck. I would use more protective coverings on more of our furniture in a future move to help prevent some of this.
13 juli 2024
Svar från Bellhop Moving - Memphis, TN
Abbey, thank you for sharing your experience with us! We're so glad that you trusted us with your move.
Wasted time and unnecessary stress
The movers never showed up and no solution was ever offered. I waited for 4 hours for any kind of update and had to continuously call back because the company was ghosting me. I still haven’t received any kind of explanation, just a half-hearted “apology” for wasting my time and money. Would never recommend them to anyone. I understand that things happen and that maybe something happened and the movers couldn’t make it but the fact that the company didn’t communicate any information to me or offer any help when they obviously made a booking mistake is unacceptable.
18 mars 2024
Omdöme utan inbjudan
Svar från Bellhop Moving - Memphis, TN
Daphyne, We sincerely apologize for the distressing experience you had with our moving services. It's deeply concerning to hear about the lack of communication and support you received during this time. We understand the frustration and inconvenience caused by the no-show of our movers and the subsequent lack of updates. Rest assured, this falls far below the standards we aim to uphold.
Looking at our records, our Move Coordination Team attempted to find replacements moving pros for your original reservation time, but they were unsuccessful. We understand that our error caused you great stress and inconvenience.
Your feedback is invaluable to us, and we genuinely appreciate your patience and understanding. We would like to extend a sincere apology for any inconvenience caused and assure you that we are taking steps to address the issues you've raised. If there's anything we can do to make this right or assist you further, please don't hesitate to reach out. We value your business and hope to have the opportunity to restore your trust in our services in the future.
If I could give this business 0 stars I…
If I could give this business 0 stars I would. Do not EVER use this moving company under any circumstances. They took over 11 hours to move a 1 bedroom apartment 5 minutes down the road. The movers damaged my desk, broke a lamp and lost a large art piece of mine. I have damages around $1.5k and the movers did not let me know of the items they damaged I had to find on my own. Then when I tried to file a claim with this business they took MULTIPLE follow ups before they finally offered me a $100 reimbursement. This is the WORST customer service I have ever experienced. They are terrible to get in contact with, terrible to move your stuff and terrible at trying to reimburse a customer that they have wronged. Use any other movers, they do not have adequate movers or care about the customers they have. They will damage or lose your furniture then not help you at all after. This is by far the worst business I have ever worked with. Do yourself a favor and NEVER use BellHop Movers.
9 december 2022
Omdöme utan inbjudan
Svar från Bellhop Moving - Memphis, TN
Hi Dylan, we apologize for the damages that occurred during your move with Bellhop. Preventing damages is a critical focus of our Operations Team. Due to this, we shared this feedback with the Market Manager to ensure the mover’s performance improves for the future.
We do our best to provide accurate move time estimates however, in this case we agree. An 11 hour move time was not appropriate and for that reason we are only billing for the original 4 hour estimate provided at the time of booking, additionally the reservation was further discounted due to the team's performance.
In regards to your claim, we compensate for damages based on each item’s moving industry standard weight, calculated at .60/lb as stated in our Terms of Service. We know this was disappointing and did increase our settlement offer & offered to further adjust based on item weight if a store listing could be provided.
We appreciate you taking the time to review and leave feedback and we would be happy discuss remaining concerns at your earliest availability.
Despite some hurdles, a good move!
Had a little bit of a struggle with scheduling on the date I originally booked due to a vehicle being unavailable and had to reschedule. Thankfully my move coordinator, Blue, was really helpful and determined to get everything in order for me. Had no issues on the rescheduled day and my movers were super efficient, very responsive and friendly! Overall I was a bit worried by the scheduling problem but it all worked out very well in the end.
17 november 2021
Svar från Bellhop Moving - Memphis, TN
B. Palermo, we appreciate you taking the time to leave a review!
I would highly recommend
I would highly recommend bellhop. I moved within a high rise building without air conditioning. The guys were very professional and careful. They were also very quick!
28 september 2021
Svar från Bellhop Moving - Memphis, TN
Erin, thank you for sharing your experience with us! We're so glad that you trusted us with your move.
Svar från Bellhop Moving - Memphis, TN
Thank you so much, Rai!
My team was excellent Chris,Connor and…
My team was excellent Chris,Connor and Brandon handled me with care. And they were fast and efficient. Dennis in sales was phenomenal very helpful and always kept communicating with me up to my actual move. Will and already recommended to others.
24 mars 2021
Svar från Bellhop Moving - Memphis, TN
KB, thank you for sharing your experience with us! We’re so proud to have moving pros like Chris, Connor, and Denis on our team. We wish you the best as you continue to settle into your new home!
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