Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
I ordered a pair of trainers in October 2025 via the UK portal on the G-defy website. When they arrived they were unfortunately a US size 6 rather than a UK size 6. I returned the trainers following the instructions on the website and recieved an email from G-defy on 17th November 2025 saying thhey had recieved them. But there has been NO refund despite many emails. Shocking customer service and robbery!
I've bought numerous pairs of these shoes and found them comfortable. Bought a pair of the Hickers and had them for a short period of time and didn't wear them very much. The shoes started falling apart. I contraceptive customer service and they acted like, oh well, there's nothing we can do about it. I told them I am a multiple returning customer and asked what they can do to help me out. Standard answer of, "it's has to be reported within 60 days of purchasing. Nothing we can do about it." When you pay a good sum of money for something like that, you expect it to hold up. Took them to a couple of repair shops and was told they cannot be repaired. Must be made in China.
If there was an option for zero stars, this company would get it. I ordered three pairs of shoes. They were taking quite a while to get delivered. In the meantime, the shoes I ordered were reduced a lot from the price I paid. I emailed the company and asked for a price adjustment. I'm told "no". I tell them to just cancel the order. The rep tells me to just refuse the box when it arrives, so that's what I did. Weeks pass, and I'm still waiting for my refund. I can see on tracking that the box was returned to the company. I emailed multiple times and couldn't get a response. I finally call and speak to someone who tells me 'Oh, the box is probably sitting in our holding area where we keep returns'. During this time I had to pay my credit card for the shoes (over $300!) when the charge should've been removed weeks earlier. I would walk barefooted before I ever order another pair of shoes from this company. Do not patronize a company that doesn't put customer service first. I ended up purchasing three pairs of shoes from another company that offers shoes with the same benefits that I would've purchased from G-Defy.
I don't know about the shoes - but the customer service is NIL. If customer service actually read my inquiry and answered it perhaps I'd buy a pair of shoes to rate them.
The Mighty Walk shoe is excellent. It really does reduce foot pain. It's well made, sturdy, true size, and delivery was fast. This is a brand and shoe type I'll buy again.
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
