Gateway - Everything Property Omdömen 

The Customer Service representative that I dealt with(Lottee) Stacie Davies was and always very professional helpful and carry out the actions required in a very timely manner
I am very appreciative Great Customer Service

This company took over the management of our site from PBM since 1 Apr of this year. I paid PBM the service charge for the year to 31 Jul 2026 £852.38in advance. Gateway invoiced me for 1 Aug 2026 to 31 Jul 2027 of £648.49. They also invoiced a part for 1 Apr to 31 Jul of £216.76. I took 4/12 of £852.38 = £284.12 duplicate charge and reduced their charge of £648.49 by the net overpayment of £67.36 and paid £581.13. They say I still owe £284.12. PBM told me they should make the repayment.
Perhaps someone with authority will sort this. Also there is the issue of overhanging tree branches which is their responsibility - I have already provided them pictures which they asked.

A lady called Sabrina (apologies if I spelt your name incorrectly) and we discussed the service charge. She insisted while she can see my point that Gateway are correct. Towards the end either we got cutoff or she cut me off. To recap I told her another resident paid PBM like me for the whole year. She also Gateway their interim inv. plus their full years service charge. £852.38+ 216.76 + 648.49 = 1717.63.After various phone calls etc you refunded the 216.76 leaving net £1500.87. I paid as you know 852.38 + 581.13=1433.51 diff 67.36. and she was told she is uptodate and owes nothing. I am told I owe 284.12 plus 216.76. Surely that can't be right. At best I owe £67.36 which I'm reluctantly agree to pay if that means we can close this matter and not me getting Bellway involved which is what the other resident did to get her refund.
As for the hedge trimming its being sorted and thanks for that.

Our household insurance renewal was timely and efficient.
I would recommend Gateway.

Since moving into my new apartment there’s been a lady called kay,she is brilliant!whenever there is a problem she resolves it very quickly,Well mannered and respectful.Communication has been great she always gets back to me!shes made my life easy since I’ve moved in,can’t thank her enough.

I called Gateway for assistance with a bill my husband and I had been sent. As first time home owners, we were a bit confused about the charge. Neve took my call and was incredibly helpful, understanding, and kind. She explained everything perfectly, in a way that made the billing process make sense. 10/10 for Neve's service.

I cannot recommend this company highly enough. My uncle rents a property through them, and from the very beginning, they have been absolutely exemplary.

They supported us throughout the process of finding a suitable property and have continued to provide an outstanding level of service since my uncle moved in. Communication has always been excellent, and whenever maintenance is required, they are extremely quick to respond and arrange for someone to attend the property.

Everyone we have dealt with has been respectful, professional and helpful. As my uncle is somewhat mobile-phone-phobic, they have also been very accommodating in communicating with me directly when needed.

In particular, Mark Kleister has dealt with our enquiries in a professional, friendly and exceptionally swift manner.

We have been extremely impressed with the service we have received and would highly recommend this company to anyone looking for a reliable and professional letting agent.

We have dealt with many departments at Gateway Group for several years all of which have been excellent. Especially the insurance department are detailed in their policy explanations, responsive and provide a great claims service.

We received good, clear service with all queries answered promptly by Brooke Tyrrell.

Phoebe has been very helpful. She’s understanding and she listens and seems like she’s a kind person . Thank you

Paige was very helpful and immediately waved the extra late payment charge that I had incurred due to accidentally pressing the wrong amount.
I immediately sent the balance and Paige confirmed it would be ok.

I know Alex Hancock for many years.
Recently , I needed an advice in connection with another insurance matter. The advice was first rate and helpful. Recommended.

Lottie was very helpful and sorted my questions

Chloe Jaye Moore dealt with our request for a leasehold sales pack, she was very professional and efficient and nothing was too much trouble. the pack was issued within 1 working day, record breaking thank you so much for your help!

Kay Stow provided excellent, prompt support in resolving a complex site issue...

Had a firedoor inspection. Chay was super lovely, efficient and thorough with the check and guided me through the next steps as my door needs some adjusting.

Excellent customer service skills. Answered all my queries. Very professional.

Excellent communication, professional and speedy response

We have been working for Gateway and in particular with with Jodie Head of client services for some time.
Everything to do with Compliance and life safety is prioritised and communicated in a very efficient manner
Its a pleasure working with the team at Gateway.
Kevin Blyde

This company is great they go out of their way to help. I been with others bigger insurance brokers ones but honestly this people go out of their way to help even though I may a very smaller client. I never make comment on trustpilot but I endorse completely

Chay, absolutely brilliant customer service, told me exactly what he had to do and how I get the issues found with the door rectified, all my questions were answered , nothing I didn’t understand, good communication and outstanding throughout, Cheers Chay.