Garden Gear  Omdömen 

About 3 years ago we bought the stainless steel hose and spray. I recently dropped the spray head and broke the connector between the hose and spray. (This is a unique type of connector from what I can see. No one else's will fit). My fault, and I contacted the company to ask could I buy a replacement. "No. We don't stock spares". But they are still advertising and selling the full item. I got a second very curt reply. They are not willing to supply a spare part for items they are still selling. They will only sell the full item again. Shocking customer care, in fact no customer care.

I bought telescopic chainsaw which needs chainsaw oil. No mention in the guide that you have to buy oil before you can use it and not even a small pot provided so you can use chainsaw straight away. So expensive purchase that can’t be used straight away.

Rang customer care and then charged £1 a minute to talk to them. Don’t even think of buying from them!

Update - I’m so glad your customer care team is there to help. I tried them and got no help. And it cost over £14 to call them at your premium rate. Really - your reply is just worthless!

Further update - when this company say get in contact, as they want to put things right, be very careful. They quote a phone number where my 15 min call cost £14.62. Although the number they ask you to use is on the front page of the manual they are unconcerned at this happening as on the last page, among details of the guarantee, are the call charges. Silly me for not seeing them. Although they said phone I’m now being told I should have emailed. You couldn’t make this shambles up!

Bought an extended chain saw been waiting over two months for spares dept to come back with price for replacement chain. What a disgraceful customer service. Will not be purchasing anything from them again

Bought a Garden Gear Cordless Pole Hedge Trimmer Long Reach 20V Li-ion in 2021. Ive used it maybe 15 times and have now been through two batteries which have died. Garden gear replaced the first but not second as it was deemed to be out of warranty. Would not recommend.

I recently bought a 900W telescopic hedge trimmer which I accidentally cut through the wire chord. After contacting Garden gear was told there is no way of replacing or fixing the wire or sending a replacement so that's over £100 down the drain. Yes it was my fault, but these things can easily happen especially as the unit is very heavy to handle. Just beware when thinking of buying one of these. It's a risk not worth taking.

I bought the device for clearing out the gaps in the driveway monoblock about two years ago. Ttied with the wire brush but the material removed was stuck to the wire and was very difficult o remove. Went back to the manual method.
Recently I needed to do the driveway again. Got the device out of the Shed and this time it worked great. So what was the difference? The first time the ground was wet and the second time the conditions were dry and sunny. As the driveway is large I noticed that the wire brush was showing signs of wear, fitted the plastic brush but this was not as effective. So i bought another set of brushes as i could buy the wire version on its own. Ok, delivered but was later than advised. Fitted the new brush and away i went. The Wire brush again wore down, So I ordered two packs this time. So far I have spent over £120 on brushes. As I am nearly finished I have decided that I will not use it again as it is too expensive to maintain.

The portable rechargeable garden trimmer is a very useful tool but how do you chabge the battery

Purchased a Pole Chainsaw of theirs, I need a new Chain and have contacted them Twice to no avail, this is not good enough as it’s fairly urgent, Poor Instructions as others would state the part number for it knowing they get Blunt.

Poor Customer Service.

I bought the grass trimmer which broke trimming near a plant after 18 months, and was told as I hadn't requested the 2-year extended warranty after my purchase there was nothing they could do. They EVEN had all the same information required for the extended warranty, ie purchase date, order number, name, address, etc. Why aren't they just providing a 2-year warranty anyway, why do you need to request it?
Also, why once you have engaged a Customer care agent by email and waited 2-3 days for that response do you then, having replied have to wait another 2-3 days to await another response? Can't your agents just continue with the customer they've already spoken to? You just seem to be playing at customer service.

Bought a Cordless Tiller a while back which broke a week or so ago. I tracked the fault down to 3 of its internal gears being broken.On each of these gears 1 tooth out of 18 had sheared off.

I asked whether they could sell me replacement gears or even a gear set. Thats when the problems occurred.
The back and forward emails from them were disgraceful asking for ever more details of our original purchase. Then simply stopped responding tp emails.

I really feel this company is disgraceful and must advise people to avoid it.

Bought a rattan day bed via the Amazon selling site with garden gear being the seller. Waited for delivery, given a delivery time and date only to wait until that morning to tell me that the order has been delayed. Rescheduled for 4 days later, only to receive a message that morning to say item won’t be delivered today and they are not excepting delivery until the middle of June!! 2 months later!! Been messed about from start to finish! Phoned customer helpline only to be met with hostility and a don’t care attitude.
The item was still available to purchase on the website and via Amazon so why couldn’t I get my delivery?!
Happy to take your money for a product that they clearly don’t stock!
Now requested a refund!! Let’s hope I receive it! £599.99!!
DO NOT ORDER FROM THEM!!!!! Well, do if you like being messed about!!

Bought a garden arch via Telegraph shop offers....not possible to bury legs 5inches as they recommend for safety and no ground spikes available. They don't care at all that it is not fit for purpose ... not a safe structure for garden use. No reply to date from Telegraph shop....

Bought a portable shed. Put it up on the Saturday. Monday morning it had blown into my house with bent and broken poles . It was fitted as per instructions and with all supplied anchors and extra ballast around base of poles.
This thing is unfit for purpose and total waste of money.
The seller is refusing a refund and lying that the instructions state that it should have been taken down if there is wind. The If this was the case I would have sent it straight back.
I bought this through Amazon luckily so will be claiming on there A to Z claim back.
Please be aware these people rip off merchants as you can see by the the rest of there feed back...... BY FORM THEM AT YOUR RISK

I ordered a Hedgehog House which arrived very promptly but unfortunately one of the pieces had split. I contacted Customer Services and Suraj from the Customer Services Team got back to me within a very short time and rectified the issue to my complete satisfaction. Great service all round.

We purcahsed a garden strimmer and unfortunately one of the parts broke.
Garden Gear have sent another replacement product out free of charge and this has been gratefully received.
I found Becky and Suraj in the Customer Services Team very helpful.
We will use your company again.

Just got a very positive reply from Ryan Jay at Garden Gear and he has gone out of his way to find a spare part for me. He has found a returned item which he is sending out free of charge
Thank you Ryan really appreciate your efforts and I take back my negative comments.
I’ll certainly be back to purchase
Thanks again
Tom

Bought 50 foot stainless steel garden hose. Now out of warranty. Connector broken and cannot get the size anywhere. These are good products but without spare connectors you have to bin the whole hose. Very pricey !!
Customer service no help
No more purchases from me.
I’ll stick to my local store where I will get good support

Reply to Reply from Brandon
I have sent you all my previous emails to customer services who clearly would not/could not help. Now I have to bin a £50 plus hose

I bought a water feature from Robert Dyas supplied from a third party. The instructions said if there was a problem, to contact Garden Gear. The water pump did not work, so I contacted Garden Gear. They initially said it wasn't their responsibility, try Robert Dyas. Twice Robert Dyas referred the problem to Garden Gear and eventually, Garden Gear said they would arrange for collection of the faulty item. Please bear in mind, this wasn't something I simply decided wasn't for me - it wasn't working.
I was told collection was arranged via DHL who would text me with a collection time. I didn't receive a text and despite staying home all day to await the collection, it still hasn't happened. The enormous cardboard box is looking amazing in my hallway. Totally disgraceful.
Thanks for your reply asking me to email you. I have already done that this morning, informing you that I'm trying to get the money back from my credit card company, as you're now ignoring my emails.

I brought some blades for my strimmer Ebay, big mistake as they didn't fit without using pliers and snapped off as soon as they hit a stone, the blades from garden gear fit with using only fingers and last for ages very impressed and will only purchase genuine blades from now on

I needed information about one of my older pieces of garden equipment, although they were unable to assist on this occassion the fact that I received a courteous and informative reply tells me that there are still manufacturers who care about their customers.

I ordered some garden fence screening from them back in April, through no fault of there own they were let down by the manufacturer and were unable to supply at that time. I was offered a refund or the option to wait until the item was available. I wasn’t in any rush so waited, true to their promise the items were delivered when they stated.
One of the sections was damaged in transit and a quick email to Garden Gear and they resolved the issue.
Excellent customer service, very helpful and a competitive price.
I’d recommend them and will order from them again.