Have got the Home and fire insurance from them. When claiming from them as there was water leaking from the wall affecting the cabinet, they claim it was not cover. Only water cause by sandstorm and g... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Enquired about whether my helper's insurance covered trips to Malaysia and was promptly clarified by Chris that it was. Thankful for the prompt reply which shaved off concerns about getting another tr... Se mer
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I bought a travel insurance plan that covers before and during trip. 1 week before my travel date, i was hit by a car and i have knee fracture and was unable to travel. I put in my claims online and v... Se mer
Had to purchase out insurance n also to get the start date bring forward . Platform require 3 working days n so we rang the service hotline . Mr harbor Singh took our call n said will make the adjust... Se mer
Företaget har svarat
Företagsinformation
- Försäkringsbolag
- Olycksfallsförsäkring
- Handikappförsäkring
- Personförsäkring
- Temporär dödsfallsförsäkring
Skrivet av företaget
FWD is one of the top online insurance companies in Singapore. We offer a wide range of insurance solutions from car, travel, maid and life with an instant online quote.
Kontaktuppgifter
6 Temasek Blvd, #18-01 Suntec Tower, Four , 038986, Singapore
- www.fwd.com.sg
4,1
Bra
24 tn omdömen
Har besvarat 58 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The cookies bar jammed there and I…
The cookies bar jammed there and I can't click to proceed.
10 april 2026
Extremely disappointing experience
My husband bought travel insurance from FWD Singapore for a trip (10–15 March). Had a genuine claim due to a 24-hour flight delay during the insured period.
Claim was rejected by claims executive Amanda Low. She said the policy only starts on 10 March, but our departure flight was 9pm the night before — even though coverage dates clearly matched the trip and the delay happened within the insured window.
Asked for a reasonable review given how marginal the timing was, but she stuck rigidly to technicalities with zero flexibility.
If you’re considering FWD, just be aware: even if your claim is valid in spirit and clearly within your travel period, you may still be denied based on strict technical interpretations with no flexibility.
Extremely disappointing given that my family and I are repeated customers and have purchased from FWD regularly. Makes you question the value of the coverage when it matters most. Would not recommend.
24 mars 2026
Omdöme utan inbjudan
Svar från FWD
Dear Sarah,
Thank you for sharing your experience with us, and please accept our sincere apologies for the delay in acknowledging your feedback.
We understand that similar feedback was also raised on another platform, and we have since coordinated closely with our Claims team to look into the matter. We note that Marco, the officer handling your case, has now addressed and settled the outstanding item accordingly.
We appreciate your patience and your openness in highlighting areas where we can improve. Your feedback is valuable to us as we continue to enhance our service and processes.
Wishing you a pleasant weekend ahead and stay safe.
Sincerely,
Jeferson
Customer Engagement Team
Value for money
23 mars 2026
DO NOT BUY FWD TRAVEL INSURANCE
I encountered a travel disruption during a recent travel in December 2025. Upon my return, I lodged a travel disruption claim with FWD.
However, FWD uses third party company - Ajax Adjusters & Surveyors Pte Ltd (A&A) to process their travel insurance claim. Calling FWD hotline doesn't help as they depend on A&A and A&A will reply after repeated calls to FWD. And I received a mail pertaining to my claim after 25 days claiming my documents were corrupted. It's now almost a week after my reply to them and re-submitting all the documents. I am still waiting for them to review my claim......
3 februari 2026
Omdöme utan inbjudan
Very poor confirmation page
Very poor confirmation page. I became a PR, and there was no way to confirm my details as an employer. Now the policy is issued under the wrong IC.
1 februari 2026
Omdöme utan inbjudan
i bought a travel insurance but did not…
i bought a travel insurance but did not receive my policy after successful bank deduction for more than 2 weeks. called 5 times, send email to follow up but no reply. this is bad. please do not buy FWD insurance as the help desk is useless.
29 januari 2026
Omdöme utan inbjudan
my last time buying from FWD
this is wil be my last time buying or promoting your travels policies.
i had a bad experience with your staff, Gia.
only claiming what i need to but was declined.
a death in the family disrupted my travels
plan.
All
flights were full, and i have to use to my miles and cash to book
for a return trip
due to my mum's
funeral.
All, please use other travels policies
if you dont want to go thru this experience with Gia.
The whole
process is taking up my time
really, next time just go straight to the point.
29 januari 2026
Omdöme utan inbjudan
I have a claims that has been given to…
I have a claims that has been given to 3rd party. It has been 3 months and there are no news. Please assist urgently.
27 november 2025
Omdöme utan inbjudan
Bad Claim Experience
Bought this travel insurance for my Europe trip. Unfortunately, my luggage was badly damaged after my return trip from Europe. Tried to lodge an insurance claim for the damage luggage was swiftly ignored, deeming it minor. Tried to reason it with the claim department on the impact and was immediately ignored by them. FWD was always my GO TO for any travel insurance if I’m going for trips. But now, this is a company I would never want to associate with.
29 december 2025
Omdöme utan inbjudan
Easy interface
4 januari 2026
Hello I would like to ask to anyone had…
Hello I would like to ask to anyone had already experienced their life insurance with investment 5yrs my question if you can rely them after 5yrs if nothing will happen to you if you can get money back like called investment and how much?
That agent calculated my monthly is about 100$ then I only paid 5yrs then after that I can benifits till 100yrs then I get back the investment is that true?
2 januari 2026
Omdöme utan inbjudan
Constructive and straight forward…
Constructive and straight forward renewal process.
27 december 2025
Omdöme utan inbjudan
very easy to renew PA policy
20 december 2025
I bought a travel insurance plan and gratefully i did!
I bought a travel insurance plan that covers before and during trip. 1 week before my travel date, i was hit by a car and i have knee fracture and was unable to travel. I put in my claims online and very soon, the officer Mike Neo got in touch with me. Within a 1 week after i submitted all my documents, they have approved it and refunded the accommodation amount to me. Without any hassle, and no back and forth. It was a breeze to submit claims and I am pleasantly surprise at their efficiency. Will only buy FWD trave insurance moving forward
18 november 2025
Omdöme utan inbjudan
Experience Excellent Customer Service…
Experience Excellent Customer Service and Guidance by Krissy.
18 november 2025
Omdöme utan inbjudan
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