Our experience in Furniture Village shop in Thurrock was quite amazing. Paula, approached us with a big smile on her face and asked if she could help us. We then told her that we wanted to buy a mattr... Se mer
Plats
Byt platsLakeside Retail Park, Weston Avenue, RM20 3ZA Thurrock, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Paula was absolutely fantastic! She was so friendly, welcoming and knowledgeable, and she really went above and beyond to help us. She was very well-versed with the furnitures and clock and took the t... Se mer
I visited Furniture Village Thurrock today to buy a dining table and chairs. I was served by Alex who was very helpful and knowledgeable. He helped explain the different options available for the tabl... Se mer
We had a great experience at Furniture Village Thurrock. Jon Nielsen was very friendly, helpful and professional. He took the time to help us choose the right sofa and answered all our questions witho... Se mer
Företagsinformation
Kontaktuppgifter
Lakeside Retail Park, Weston Avenue, RM20 3ZA, Thurrock, Storbritannien
4,8
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great Service
19 juli 2026
Omdöme utan inbjudan
The staff customer ethos was very good…
The staff customer ethos was very good and helpful. Thanks
18 juli 2026
Tan advised us very professionally
Tan advised us very professionally, made sure he understood my needs and thanks again for a lovely visit. Looking forward to get my new bed
18 juli 2026
Omdöme utan inbjudan
Tan was really helpful today
Tan was really helpful today. He entertained our 20 month old and kept him occupied with cookies! He helped when we needed but was not pushy!
18 juli 2026
Omdöme utan inbjudan
Great customer service
Mohammed was great. Everything went smoothly.
18 juli 2026
Omdöme utan inbjudan
Laura was lovely and helpful not at all…
Laura was lovely and helpful not at all pushy a good shopping experience
18 juli 2026
Tan was friendly
Tan was friendly, helpful and knowledgeable and not pushy for a sale which we appreciated. Thanks Tan!
18 juli 2026
Omdöme utan inbjudan
Great customer service
Great customer service from Suzette, no pushing
15 juli 2026
Omdöme utan inbjudan
Excellent friendly service and Mohammad…
Excellent friendly service and Mohammad found us exactly what we were looking for and gave us good advice.
14 juli 2026
Omdöme utan inbjudan
The sales man Muhammad was very helpful…
The sales man Muhammad was very helpful giving us options as the particular table & chairs i liked was not on display very good service thank you
13 juli 2026
Omdöme utan inbjudan
Excellent
Served by Tan at Thurrock, excellent customer service and explained the whole process really well. Happy with everything and looking forward to our furniture.
13 juli 2026
Omdöme utan inbjudan
Alex went above and beyond to help us…
Alex went above and beyond to help us with finding what we was looking for
12 juli 2026
We have just ordered our table and…
We have just ordered our table and chairs today with Tan. Tan has great customer service and always makes us feel welcome. We ordered our TV unit with him a while ago and he always provides excellent customer service. Thank you so much Tan!
12 juli 2026
Omdöme utan inbjudan
Our sales man Alex was excellent
Our sales man Alex was excellent and very helpful without being pushy. There was a great choice of mattresses to choose from from
11 juli 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Accepted delivery of our beautiful sofa…
Accepted delivery of our beautiful sofa today. However, there were issues - the design of the sofa where the backs have to be attached to the bottom seats by a very snug and non-user friendly zip. This was a huge struggle for the installers, they tried their best and only managed to put 3 together due to great force with arms, knees and legs digging into the sofa in order to get them zipped. One seat zip came apart and the other 2 remain unzipped. This is not the delivery or service expected by a customer for an expensive sofa set. Feel let down and disappointed. I can imagine other damage has been done due to the strength required to get some zipped. Been reported to the customer care team, no contact received yet.
10 juli 2026
Svar från Furniture Village - Thurrock
Good Morning,
I am truly sorry to hear about the difficulties you experienced with the assembly of your new sofa and the issues with the zips. This is certainly not the quality of service we aim to provide. I understand your disappointment and concern regarding potential damage. To investigate this further, please send a copy of your review, your order number, full name, and billing address to myexperience@furniturevillage.co.uk.
Kind regards,
Shanice
I have been chasing my order update…
I have been chasing my order update since 2 weeks now?? Everyone takes details but no one is resolving. I explained my situation but I think not all customers are imp for the company. I would have given 1 star but one extra star is for team in the lakeside store. They were great but not after that. No personal understanding of customers situations? With the price paid customer service should have been better.
1 juli 2026
Omdöme utan inbjudan
Svar från Furniture Village - Thurrock
Good Morning,
We are very sorry to hear about the difficulties you've experienced in getting an update on your order and the feeling that your concerns are not being addressed. We understand your frustration and regret that our customer service has not met your expectations. Please send a copy of your review, order number, full name, and billing address to myexperience@furniturevillage.co.uk so we can investigate this matter for you.
Kind regards,
Shanice
A delightful service from Jon at Furniture Village Thurrock
Jon the gentleman who delt with our sale was cheerful and engaging but above all he had a wealth of information to tell us about the furniture we purchased. It was a great experience and I would not hesitate in going to Furniture Village Thurrock in the futurr
5 juli 2026
Omdöme utan inbjudan
Amazing when helping me decide on what…
Amazing when helping me decide on what sofa would be best for me! Was amazing with being patient with me amazing person I would 100% recommend tan
5 juli 2026
Omdöme utan inbjudan
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