We had an initial issue with the assembly of our Coffee Table. However we emailed the Support Team and were very well looked after by Anthony. After communicating by email a few times. Everything... Se mer
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Det här tycker kunderna
I purchased a grey sofa on sale from this company. The customer service is 100% and their items are of excellent quality. I highly recommend FIF and will definitely buy their products again.
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Excellent company! I have ordered and received two items from this company. One item was out of stock but I was kept informed the entire time and told when the item became available (earlier... Se mer
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From the start of the sale till the end I was kept fully informed when my product would arrive , I was delighted with my purchase could not believe the care in which every item was packaged The quali... Se mer
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Företagsinformation
Skrivet av företaget
Furniture in Fashion Trademark : UK00003813849 Founded on 14th June 2007, by it's founder & CEO Asad Shamim, established one of the largest online furniture stores in the UK. As one of the largest online stores for modern & contemporary furniture, it’s become a one-stop shop for those looking for high-quality furniture for the home & office. With FIF, there’s a whole host of furniture available whether it’s for the home or the workplace. Offering office furniture to suit almost every budget, flexibility is offered with the large catalogue available. We have a major warehouse and showroom located in the up-and-coming town of Farnworth, Bolton BL4 9TP. Occupying over 60,000 square feet of area, the huge warehouse space allows us to store an array of bathroom furniture and more. This helps to initiate importing services across various countries. As of now, we’re one of the largest furniture stores for all products whether that’s bedroom furniture to living room furniture sets. The use of high-quality, German-manufactured items like outdoor furniture, for example, comes directly over to us from our 500,000-square-foot warehouse in Germany. A strong online presence has helped us grow over the years and expand our variety of furnishings, which includes lighting, to lift the mood of any space.
Kontaktuppgifter
Causeway Mill ,14 Stone Hill Road, Express Trading Estate, BL4 9TP, Bolton, Storbritannien
- 01204792700
- support@furnitureinfashion.net
- www.furnitureinfashion.net
4,4
Utmärkt
4 tn omdömen
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Har besvarat 100 % av sina negativa omdömen
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Svar från Furniture in Fashion
Thank you for your kind feedback.
We’re delighted to hear you received excellent service. Your support means a lot to us, and we look forward to assisting you again in the future.
Problem with a damaged item rectified…
Problem with a damaged item rectified immediately great customer service
13 april 2026
Svar från Furniture in Fashion
Thanks for sharing your experience.
We’re pleased to hear that the issue with your damaged item was resolved quickly and that you were satisfied with the service provided. We note that our dedicated after-sales team promptly investigated the matter and arranged for the required parts to be exchanged, ensuring all issues were resolved.
We truly appreciate your feedback and are always here should you need any further assistance.
No problems at all,and fantastic…
No problems at all,and fantastic items,easy to assemble too
13 april 2026
Svar från Furniture in Fashion
Thank you for your kind feedback.
We’re delighted to hear that everything went smoothly and that you’re happy with your items. It’s great to know you found them easy to assemble too.
We really appreciate your support and hope to serve you again in the future.
Svar från Furniture in Fashion
Thank you for your feedback.
We’re pleased to hear you were happy with both our service and delivery, and that you’re satisfied with the product as well.
We appreciate your support and hope to serve you again in the future.
Svar från Furniture in Fashion
Thank you for your kind words.
We’re delighted to hear you had a very positive experience with our customer service. Your feedback means a lot to us.
We look forward to assisting you again in the future.
Very good experience with great quality…
Very good experience with great quality product
13 april 2026
Svar från Furniture in Fashion
Thank you for your kind feedback. We’re delighted to hear that you had a very good experience and are pleased with the quality of the product.
We truly appreciate your support and look forward to serving you again in the future.
Shocking awful service
This sofa is actually really uncomfortable the back of it is sagging already with normal daily use the quality of this product is awful. When discussing with the company about the poor quality and sagging they have tried completely ignored this and said that it just doesnt meet my own expectations no the material is sagging and the fabric is so poor quality much more use and it will start to flake. The company are also failing to comply with the consumer rights Act 2015, 26 days is within the 30 day time frame for a refund for faulty goods which this is faulty because the fabric is sagging after minimal use. They are also trying to charge me for the cardboard box the sofa came in and for collection too! They have increased the charges repeatedly trying to get me to back down. I will take this further. the delivery service was shocking left the sofa in the hallway didnt try and help me get it in the front room and the quality of the sofa is rubbish I have had to try and sell it and had to get a new one which is much better. not from this company i will add the new company delivery drivers set the new sofa up for me your delivery drivers just left an unopened massive box in the hallway which I will add is a massive fire escape risk I wouldnt have been able to get out of my house if I needed to!!
All in all wont be using that service again
23 mars 2026
Svar från Furniture in Fashion
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
After carefully evaluating your order, we note that the return request has been raised after 26 days. Based on the images provided, the item does not show any faults and appears to have a normal finish. The concern you have highlighted relates to the underside of the sofa, which seems to have occurred while moving the item into the front room.
We would like to reiterate that we have been selling this range of sofas for the past 5 to 6 years, and we have not received any complaints regarding quality issues. While we have occasionally received feedback related to transit damage, no such issues have been identified in your case.
As a gesture of goodwill, we are still willing to arrange a collection for a refund on a one-time basis. However, a collection charge of £80 will apply, and the item must be packed in its original packaging, as previously advised by our support team.
Regarding the courier, we are confident in their service. Their responsibility is to deliver the item to the hallway only, which is in line with their delivery terms, and we generally receive positive feedback from customers regarding their service.
As mentioned, the return request appears to be based on the item not meeting your expectations, rather than due to any manufacturing fault.
Super product
The product is great value for money. Easy to put together and looks great. Well packaged. Easy to use instructions.too. Delivery time was spot on and didnt take long. Would highly recommend
8 april 2026
Svar från Furniture in Fashion
Thank you for your kind feedback. We’re delighted to hear that you are happy with the product and found it to be great value for money.
It’s also great to know that you found the assembly process straightforward, the instructions easy to follow, and that the packaging and delivery met your expectations.
We truly appreciate your recommendation and hope to serve you again in the future.
Order arrived in tacked on time that…
Order arrived in tacked on time that was arranged Good quality
10 april 2026
Svar från Furniture in Fashion
Thank you for your feedback.
We are pleased to hear that your order arrived on time and that the delivery was arranged smoothly. It’s great to know you are satisfied with the quality of the item as well.
If there’s anything further we can assist you with, please don’t hesitate to get in touch. We appreciate your support and hope to serve you again in the future.
Great service
Great service,
Slight issue but Anthony at customer support was exceptional in resolving this
21 april 2026
Omdöme utan inbjudan
Svar från Furniture in Fashion
Thank you for your wonderful feedback!
We’re really pleased to hear that you were happy with the service overall, and that Anthony was able to assist you effectively in resolving the issue. We’ll be sure to pass your kind words on to him.
If there’s anything further we can help you with, please don’t hesitate to get in touch.
all was very good quality of items…
all was very good quality of items brilliant,was delivered in 3 days from placing order,had a little hiccup sent 2 pieces the same but that was delt with very quickly with no problem,
so yes very good service.
20 mars 2026
Svar från Furniture in Fashion
Thank you for your lovely feedback! We're delighted to hear that you were happy with the quality of the items and the quick delivery. We’re also glad the issue with the duplicate items was resolved promptly and to your satisfaction. We truly appreciate your support and kind words about our service!
Svar från Furniture in Fashion
Thank you so much for your kind words! We’re really glad to hear you’re happy with the chairs and found them both beautiful and comfortable. It’s also great to know our communication met your expectations.
We truly appreciate your feedback and support—enjoy your chairs!
Superb company to deal with.
Excellent communication from the time the order was placed. Several more emails keeping us informed. Article arrived at their warehouse on the planned date.
Delivery was early and superb with two very professional staff. Price and product was perfect.
9 april 2026
Svar från Furniture in Fashion
Thank you for your fantastic feedback! We’re delighted to hear you had such a positive experience from start to finish. Keeping our customers informed every step of the way is really important to us, so it’s great to know our communication made a difference.
We’re also pleased the delivery exceeded your expectations and that everything arrived as planned. Your kind words about our team, pricing, and product mean a lot to us.
We truly appreciate your support and hope you enjoy your purchase!
Svar från Furniture in Fashion
Thank you for your feedback! We’re glad to hear everything went well. If you ever need anything else, we’re always here to help.
Enjoy your purchase!
Very poor quality furniture
Very poor quality furniture. Had to return it. Equally bad customer service. Would never use again.
19 mars 2026
Svar från Furniture in Fashion
We’re sorry to hear you were unhappy with your experience. After carefully reviewing your order, we can confirm that a total of six chairs were purchased, and only one chair had been assembled. The issue reported related to the chair feet, which can sometimes cause wobbling if they are uneven.
To resolve this, our support team offered either a full chair replacement or replacement feet. However, these solutions were declined. We also note that the remaining five chairs were still in their original packaging and had not been opened, so we’re unable to confirm any issues with those items.
In our experience, similar concerns are often resolved quickly by replacing the feet, and we have successfully provided this solution to many customers in the past.
We would also like to clarify that we arranged a collection and issued a full refund for the entire order. The process was handled smoothly, and the full refund was successfully processed by our support team. Therefore, we have provided a timely and appropriate resolution to the issue.
We remain committed to helping and would still be happy to assist further if you’d like to revisit one of the solutions offered.
Svar från Furniture in Fashion
Thank you for your kind words! We're glad to hear you found our product to be of good quality and reasonably priced. Your satisfaction means a lot to us, and we look forward to serving you again.
Well packaged...excellent…
Well packaged...excellent communication...and delivery man carried it in the room of my choice...
8 april 2026
Svar från Furniture in Fashion
Thank you for your wonderful feedback! We're delighted to hear that you were pleased with the packaging, communication, and delivery service. It's great to know our delivery team went the extra mile to place it exactly where you wanted. We truly appreciate your support and hope to serve you again soon!
Svar från Furniture in Fashion
Thank you for your great feedback! We're so pleased to hear that you love the tables and found them to be good value. It's also wonderful to know everything was delivered on time. We appreciate your support and hope you enjoy your purchase!
Svar från Furniture in Fashion
Thank you so much for your kind words! We're really glad to hear everything met your expectations and that you found great value as well. Your feedback means a lot to us, and we truly appreciate your support. Looking forward to serving you again!
I had a problem with table legs they…
I had a problem with table legs they were faulty. I gave them a call and the customer service was excellent. New legs were ordered and dispatched immediately Received 2 days later! All credit to Amanda. Thank you
7 april 2026
Svar från Furniture in Fashion
Thank you for sharing your experience! We're really sorry to hear about the issue with the table legs, but we're so pleased our team could resolve it quickly for you. It's great to know you received the replacement so promptly, and we'll be sure to pass your kind words on to Amanda. Your feedback means a lot to us—thank you again for your support!
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