Funko Omdömen 

I have had 2 orders go missing within the last month both have never left their wearhouse and im convinced that workers in the wearhouse are actually just steeling peoples orders. The first parcel that went missing i got a replacement sent although it took me a month to get the replacement due to delays and them ordering the wrong thing. The second parcel im still chasing a refund for as theres no way im getting it in time for christmas now. Their website shows orders that have been shipped and recieved as not having been shipped and other orders that havent been shipped as having been shipped and delivered. Absolutely terribly run company. Unfortunately they are the only seller of most of their products.

I ordered 4 funko pops only 2 arrived box could only fit 2 so clearly no attempt to pack them . I have contacted funko 3 times no response its not good enough now out of pocket and can't buy the items again. Won't be buying from them again I advise people to avoid .

Funko makes great collectibles, which is why I ordered these as Christmas gifts. Unfortunately, the shipping box helpfully announced exactly what was inside, completely ruining the surprise. It is a bold choice to sell giftable items and then package them in a way that gives everything away. The products themselves were fine. The experience was not.

Have tried to contact customer service for over three weeks. Cases are being raised by their on line chat but no one has got back to me. A crucial part of the pop yourself I ordered is missing. Appalling customer services. Would never recommend them to anyone.

I ordered on 29 Nov with a large order for kids Christmas presents. Now 20 Dec and order is still not shipped!! I’ve tried to contact customer service multiple times and used the AI bot, but I just get the same auto response. Zero contact or response from anyone.
I don’t know what I’m going to give my kids for Christmas now and they are going to be hugely upset that Santa has forgotten them this year.
DO NOT ORDER FROM THIS COMPANY

If I could give less than 1 star I would. Ordered in October, no response from multiple emails and the AI bot says different things every time.... I've reported them to trading standards now. I can't get a refund either because its been so delayed.

Wish I had read reviews first!!! Ordered weeks ago ahead of Xmas. Still not been delivered. No communication, automated chat online then when I get ‘transferred to an agent’ it says estimated wait 1 minute.. sat with it open on my iPad for hours and still no response. Chased on email and with the logistics provided, Amazon and landmark global and both confirmed they have never had possession of the order only info is that a label has been created. Got extremely frustrated as wanted Dustin for my son. Anyway now raised through the bank with mountains of evidence to attempt contact. 🤞 the outcome is good from that. AVOID! Will never order direct again and happy to pay more or drive further to get what I want from a third party retailer!

Update: A day after writing this review I had an email to say that my item had been dispatched. I received it just before Christmas.
I didn't even think of reading the reviews before I purchased because I thought it would be fine to buy through the company website. How wrong was I?? Had an email from Funko that a product I wanted for my daughter was back in stock, placed the order on 7 Dec and thought no more about it...until today when it popped into my mind that I was still waiting for this item. Looked on the tracking and no movement since 8 Dec. Tried to contact them but was given a ticket number and from what I have read today it looks like it will be a pointless exercise. Luckily my daughter is older but I feel sorry for the parents who have ordered for their young kids and are obviously not going to have their item for Christmas day. If they can't fulfill orders why not be honest at the point of purchase. Not sure if I'll ever see my £22 again at this point!

Ordered a Funko pop yourself in November, came within a week, but annoyingly they’d missed a big personalised part from the item, I contacted them SEVERAL TIMES to which they would respond and “claim” they were dispatching a replacement part. Nothing! Shocking as pop yourselves aren’t cheap! So disappointed. Won’t be ordering from them again. Customer service is appalling!

This should be a great big zero. Absolutely shocking. I ordered an item (Christmas present) on 28/11. Tracking says it’s been with the delivery company since 06/12. In actual fact, it’s never been dispatched. Unfortunately it seems to be the only company that sell this particular item.
Angry is not the word for it 😡

Orderes ref: DNK20858423
still missing 2 items.
They already took all the money for the whole order. But 2 items are still not shipped.
No reply for 2 weeks on emails and claim on website.
ref: 01276952 + 01236598
Have written several emails to them with all proof.

Peggiore esperienza di acquisito mai esistita! Nel 2025 avere un Customer service che non risponde mai alle email e che non c’è un telefono per in azienda così è ridicolo. Pacco spedito e ritornato dal mittente senza motivo e senza poter fare nulla. Natale rovinato per aver scelto questa azienda. Sconsiglio vivamente a tutti di comprare su Funkopop. Mai e mai e mai

DO NOT ORDER CUSTOM ITEMS. Conned out of my money- created custom item. Paid extra for additional elements and when it arrived, it was completely wrong and items that I paid extra for missing. When I contacted customer support and offered to return the item, they said they wouldn’t accept because it was a custom item and wouldn’t send what I actually ordered. Currently going around them to claim my money back. Never again!

I purchased a few items that I had customised for family and friends for Christmas. The items were ordered in the last week of November and I received confirmation that the items were in transit on the 8th of December 2025, after chasing, asking, sending emails I’ve had no response. I blamed Evri at the beginning but have since found that they don’t have the items as yet. Funko still has my items, although it says they will be delivered before the 18th December. So disappointing that I’ve tried many times to try and speak with an agent. Regardless of the time of day I try I get same response. Agent joins the conversation and then immediately leaves!
I’m now in the unfortunate position that I’m looking for my money back… Just £90 plus pounds, with the disappointment in finding other gifts for my family and friends!
If you look at other people’s reviews you will see I’m not alone. Stay clear and forget about ordering anything from Funko.com
I am still waiting on Someone to get back to me. It’s now four days since I’ve tried and haven’t got any response. I will be taking this to the media

Awful customer service would never use again. I ordered 3 for my daughter for Xmas, 2 arrived , 1 never , a whole month of chasing, standard response but no action, still hasn’t arrived and now no reply , so that’s one Xmas present missing , avoid , get them from amazon at least there decent customer service

Absolutely horrendous. No reply from customer services, half my sons christmas present hasn't arrived and there is noone to talk. Do not order. Ordered on 25th Nov.

Terrible service. On December 2nd, I placed an order that included a standard Funko Pop figure and a custom one. The standard figure was delivered after a week, but the Pop Yourself (which costs significantly more) has not arrived. The chatbot on the website (it's an AI) insists that the order has been delivered. Only after a long explanation does it admit that one figure still hasn't been delivered and suggests creating a ticket. But no one responds to these tickets, even though it says you'll get a reply in 3-5 days. That's not true—you never get a response. I've been waiting 10 days already and nothing. The website chat can't help at all. I tried to cancel the order to at least get my money back since no one is shipping the figure, but the chat said cancellation is impossible, it can't refund the money, and I need to create a ticket—which, as you know, no one will answer anyway. Outrageous!

My items has been lost by delivery company who have told me to contact Funko for replacement or refund. Neither are now responding for over 2 weeks. Customer service is abysmal! Non existent.

My daughter's Harry Potter advent calendar was mis-packaged. She got a duplicate Quirrell instead of the HARRY POTTER she was supposed to get on the 9th (we know because we had another of the same calendars for our other daughter). I planned ahead and ordered it back in October - but obviously hadn't opened it - because, ADVENT CALENDAR. They told me there is nothing they can do. They made a packaging error and don't give a crap. A 50+ dollar advent calendar and they don't even care that they left the HARRY POTTER out of her Harry Potter calendar. I've gone back and forth in emails for a week. They basically tell me "Screw you. Here is 10 percent off a future order." As if I'll ever order any of their crap ever again. My kid is crying. It wouls literally cost the company more in postage than to send me a mini Harry Potter character. I'm so annoyed. What a crappy company.

Ordered 3 personalised funkopops on 21st November. Still not arrived. It seems to have taken them over a week to even process my order and for the charge to hit my credit card (1st dec). At which point I was sent an email confirmation with for to track shipping. They might as well not have even bothered as the shipping link tells me nothing other than it was processed in Coventry on 1st Dec. When I continue to check through to more details on 'landmark global' it says delivery partner is Amazon and then you click on Amazon shipping it says "oops there's a delay" and queries should be taken up with landmark global. So I'm in a viscous cycle of shipping links and not knowing where my items are.
I raised a ticket with funko.com but I just received a generic automated email response outlining the timings of things but its been 5 days since i raised my query and still not heard anything else from them. Absolute bobbins. Save your money....don't buy anything from this company.