Funko Omdömen 

Ordered three sets of personalized Funkos over the last two years.
Latest order (Nov 12) shows up missing the clear stand.
Reached out to Customer Service.
They said: “We can’t send one. We can’t replace one. We can’t even sell you one.”
Unbelievable.
I’m still in the 30-day window they require.
My Funko fell.
The glasses broke.
Still in the 30-day window.
They refuse to fix it.
This company does not stand behind its products.
This company does not care about loyal customers.
This company does not care about collectors.
Thanks for nothing, Funko. Thanks for nothing.

My order hasn't been delivered. They delivered someone else's "Pop yourself ". I've emailed them numerous times but no reply. I wish I'd read all the reviews on there before I ordered. If you're thinking of ordering with funko - dont! Stay well away from them.

Under the Consumer Rights Act 2015, goods that are paid for must be supplied in full. Since the order has not been delivered, this constitutes a breach of contract. I will be following this up through the appropriate legal channels.

I would give zero stars if it were possible. My item has not been delivered, and Customer Service has not responded to any of my attempts to contact them. The chat service disconnects, emails go unanswered, and there appears to be no reliable way to reach support. Under the Consumer Rights Act 2015, goods that are paid for must be supplied in full. Since the order has not been delivered, this constitutes a breach of contract. I will be reporting this matter to the appropriate authorities for further investigation.

Awful service. Saw adverts everywhere for a special 25% off the personalised Funkos but then just got error messages. Eventually was able to buy it but yet another error where they let me buy it for free. They then cancelled that order, and gave me 50% off the Funko as an apology. After even more error messages, I was able to buy a personalised Funko and a Harry Potter additional package. Took forever to come and no Harry Potter package. Got in touch with them, and after weeks they've said that they don't have them in stock to send so have refunded me £12.50... when it actually cost £15 and £3 postage. Would not buy from this site, there's obviously a huge amount of technical and operational issues.

Bought a figure from the website, the zip code is not the one i specified. They never replayed to my emails. Scammers

I ordered my funko yourself pop on the 29th of October got word on the 9th of November that it was on the way and got a tracking number .I’ve kept checking the tracking number and it’s awaiting to be collected by carrier and it’s in Birmingham since then .
I’m really annoyed it’s taking this long to get my funko pop ,I’ve ordered funkos from the website before and they have arrived a week after I’ve ordered them.
I’ve been in contact with DHL they replied that my package hasn’t been physically handed over to DHL , they told me to get in contact with funko which I have on the 28th of November and I’m still waiting for a reply back.
I was hoping it would arrive before Xmas but that’s very doubtful now .
If I knew this is was going to happen I would never have ordered the funko pop ,I would never recommend Funko pop to anyone.
My advice to everyone is stay away from Funko Pop’s website and get your funko pops on Amazon or any shops that sell Funko pops .Funko pop have lost a customer 😡

They are a scam. They don’t fulfill orders or respond to customers.

All limited pieces now release though the LE drops on site... which typically sell out in less than a second due to bots instantly buying all stock. Resellers are good to have in the market - But Funko have a real problem with it's system favoring speed and automated purchasing. The playing field needs to be level between customers and resellers, SORT THIS OUT FUNKO. Introduce a randomized QUEUE-IT system.

Well I can’t say the customer service is awful for this company because there isn’t one. I was so excited to order the pop yourself items as I have done them for my kids. I received 2 of the 3 that I ordered, and I didn’t receive any of the accessories. I have tried for the last week to speak to someone and the only conversation I have had is with the AI chatbot, we are now on first name terms.
All I get is case files raised of which I have 6, as they raise case files for the ones that haven’t been answered. Absolutely ridiculous. I have emailed direct to supportatfunko.com and yes you guessed right another case file. I just want what I ordered so I don’t have a child who will now think he is the “unwanted” one on Christmas Day. I would sell my kidney just to get someone to talk to me at this ridiculous company. Avoid at all costs!

Wish id seen reviews before ordering.
waiting 4weeks for my order they told me to contact DHL.
Contacted them and they said it hasnt left funko warehouse yet to contact them.
NIghtmare,stay well clear

Only part of my order arrived, many many emails sent and the level of customer service is abysmal. It shows in my order the item was not dispatched but no one seems to have even looked at that. The item is out of stock now so I will never receive it. I have to send 360 pictures of something I haven't received, even Paul Daniels couldn't pull that out of a hat. I have gone back through paypal for a refund. Rigjt now I would rate Evri better thank Funkos customer service

Same as everyone else!
Missing item with non existent customer service. For the amount they charge you'd think they would get the order right.
For reference, I ordered a pop yourself with a buddy.. buddy was missing. Appalling.

Received a faulty product. Contacted them and 8 days later no one has bothered to get back to me. Tried to use the online chat which puts you through to a useless bot, which tells you it is sending you through to a real agent which doesn’t then happen. Have contacted again via the contact form on the website and am now still waiting for clarification on what to do with the faulty product. Makes me seriously consider whether I’ll order from them again. As soon as you get a faulty product it seems they don’t want to know! I get they are busy this time of year but not getting back to customers 8 days later is not on.

I'm very annoyed 😡 I ordered 10 of the mystery Funko Pops for my son for Christmas and they've sent me 10 identical Moana keyrings!
I contacted them a week ago, no response yet.
It's not good enough.
Just adding to this review, I've now received a response from Funko, it's now the 9th December!
Basically I've been told the mystery parcels are completely random so my ten identical Moana keyrings is tough luck basically!
Absolutely disgusting, some idiot has packaged ten all the same, my son collects funko pops, not keyrings and it's cost me £50 quid, my advice to everyone is please don't buy with them!
I've literally spent thousands on our boy's Funko collection, not a penny more will be spent.

If I could rate this zero I would. Firstly ordered and the item looked different to what I’d designed in the Pop Yourself system. I eventually managed to get a refund to be able to order again which was like pulling teeth. I re-ordered, got a confirmation and a delivery tracking code which was never collected from Funko. I then received an email saying ‘Over the past few weeks, we've experienced unexpected technical issues that slowed down our ability to ship orders as quickly as usual. Most orders have now been delivered, and if yours is still on the way, please rest assured it will be arriving very soon.’ which is hasn’t. I’ve raised customer service tickets, had their AI engine create me priority tickets, been put through to an actual person after arguing with an AI chat bot, to waiting 5 hours at the front of the queue for an actual human to pick up my chat messages which I’ve now given up on. I have to wait a few more days to report this to my bank but hopefully they can refund me for not receiving my goods that I paid for weeks and weeks ago.

if I could give them 0 stars I would. I've been chasing a missing part of an order for a month and they finally came back to me asking for photo evidence. This has not disappeared into the ether of their customer service and no sign of the missing item. No point sending another email as they don't get answered!

Hopeless customer service. Have been trying to sort out an issue with an order for weeks. Have sent all the info they need but still not resolved.

They don't ship to Australia. I don't mind paying the rediculous shipping fee but it is not an option. If you don't ship globally don't do web exclusive products😡😡. Now there is a hole in my collection I can't do anything about.

Awful for weeks no no one has directly responses or helped me with my issues that I'm facing
Absolutely disgraceful
Way to treat customers

Piece of rubbish, sold out in than 20 seconds ,
Low life’s company, bots again take all. Or Pres-sold like the clowns they are.