Wonderful gift for my daughter and grandsons they said it was delicious. Delivered on time and professionally made. Thank you and a Happy New year
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Delayed delivery by a number of weeks, subsequent delivery by DHL messed up. Essentially, our order for July 2025 still hasn't been delivered. Communication very poor. We are currently going thro... Se mer
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I ordered the large strawberry bouquet, which should have been 45 strawberries, but we only received the medium size with 30 strawberries (photo evidence available). I wouldn't normally mind if th... Se mer
Placed the order 4 days ahead of my nieces birthday and paid extra for Saturday delivery. Parcel didn’t arrive. Called repeatedly but no reply. Called again next day and lady on the phone said picked... Se mer
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Företagsinformation
Skrivet av företaget
From Chocolate Strawberries, Marshmallows, Brownies and Donuts, to Fruit Basket Arrangements and Bouquets, we have something to suit everyone and every occasion. We can send gifts across the UK via a national courier service. If you are local to us in South Wales, you can find our shop at Pyle Garden Village, CF33 6BJ, where you can view some of our designs and arrangements, spoil yourself with some delicious treats and even try some of our samples!!! We also provide a range of Wedding and Event Services including Chocolate Fountains, Strawberry Towers, Donut Towers, Cheese Towers, Sweet Carts, Candy Floss & Popcorn Machines and lots more!!
Kontaktuppgifter
5, SWN YR AFON, KENFIG HILL, CF33 6AJ, Bridgend, Storbritannien
- 01656669650
- info@fruitybouquets.co.uk
- www.fruitybouquets.co.uk
2,7
Dålig
24 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 40 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Ordered a fruit basket as a thank you…
Ordered a fruit basket as a thank you for a friends help but when it arrived the pineapple and peach was rotten. Despite phone calls and emails they only replied once asking me for evidence which I sent photos of in my original email. No response so bad customer service. They also added on their photo of the fruit basket a bunch of bananas but this never arrived. Don't order from these people as you will be disappointed. Before posting this review I gave them the opportunity to put things right but they ignored my request.
9 augusti 2023
Omdöme utan inbjudan
Placed the order 4 days ahead of my…
Placed the order 4 days ahead of my nieces birthday and paid extra for Saturday delivery. Parcel didn’t arrive. Called repeatedly but no reply. Called again next day and lady on the phone said picked up by courier on Friday but appears still sitting in the depot. Finally the fruit arrangement got delivered 3 days late, all withered and with horrible smell and fungus on fruits. Called to complain, left repeated voice messages but no reply or call back.
17 juni 2023
Omdöme utan inbjudan
Svar från Fruity Bouquets
Hello Syed, I am sorry that your order was delayed. As two of my team have explained during a number of phone calls, the parcel was collected from us on Friday, for delivery on Saturday as planned. It reached the Scottish depot after travelling overnight, however, this is where the parcel was last scanned. We have raised this with the courier delivery company and they have now advised they had some system issues on Saturday. Once the parcel has left us, if there are delays or system issues, this is completely out of our control and in such circumstances, we need to feedback to the courier company and they investigate what happened, which does obviously take some time and then they come back to us, and we in turn then, can rectify the situation/explore options from there.
Whilst I appreciate that this was a gift for a family member and I can completely understand that it is disappointing the parcel did not arrive as planned, I am sure you can understand that a negative review, when we have not even had 48 hours to look into this, let alone had the opportunity to put this right, feels a little unfair. Of course, every one is entitled to review their experience and I am not asking you to remove your review, but by allowing us the time to look into this and come back to you instead of the negative comments of no replies, would be more beneficial to all parties involved. All calls during our opening hours have all been answered where possible. We do only have 2 of the team working per day, with 1 phone line so this may result in a busy line or ringing off if they are on a call with another customer or attending to customers in the shop.
I have now escalated the complaint with the courier company to the senior service team and I am awaiting their reply. All correspondence regarding this case is now directed to myself, so should you contact us by phone, none of the team in the shop would have any further information than they have already provided to you.
If you would like to discuss this further, please drop me an email at info@fruitybouquets.co.uk and I will be happy to do so.
Regards
Leanne (Director)
Amazing surprise for a special birthday. Looking for something different, look no further. Excellent product & service.
Wanted to do something different for my daughters 21st birthday, who is in uni in Southampton. Spoke with a very helpfull lady (Emma) who was very patient with me as the line was bad due to my location. Placed an order and it was delivered in 24 hrs for my daughters birthday surprise. She loved it. Thank you so much. Highly recommended.
16 juni 2023
Omdöme utan inbjudan
Svar från Fruity Bouquets
Hi Paula.
Thank you so much for your review and we are so glad your daughter loved her gift.
Dreadful Communication- To busy for the customers
This company, I’m not going to lie, the lady I booked with was nice and even offered me a discount but it was only after that interaction that things turned sour. I rang up asking for a copy invoice and to confirm a few details for my event in which I was told someone would send it to me. I was chasing them for 1 whole week, sent emails and phone calls to them asking for it kindly. I was then greeted with a very rude lady on the phone and had me shocked with her mannerism. After finally getting in contact with the owner she, blamed me for being rude to her staff, which I am gobsmacked (I’m not being funny but if you sit down with your staff and ask them if you was being rude to a customer they aren’t going to voluntarily say yes) because all I asked for was a copy of my invoice and if she could get back to me. I was told from her staff ‘she’s busy today so she might call ya tomorrow’ she decided to return my email 2 days before my event and dropped it, because she felt uncomfortable. All I was trying to do is have someone confirm my event, especially since she took FULL payment off me. She was giving me the impression her business was going to take it and not return a service. I really honestly believe you shouldn’t do business with this company, they are unprofessional and unreliable. She still has not given me my refund back! Customers beware!
5 maj 2022
Omdöme utan inbjudan
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