www.frenchclick.co.uk Omdömen 211

Excellent service and products. Delivery came as planned. Will be back for more.

Something really dodgy happened with my order.
All the tins were buckled although they were well wrapped in bubble wrap. Even stranger, none of the glass jars were damaged. So perhaps these tins were not damaged on the way to me but before they sent them.
2 substitutions, 1 I agreed to and was told I'd get refunded the difference. The other was the wrong size pack. I got the smaller than ordered.
3 missing items.
I emailed Frenchclick and also called them. I was asked if I wanted a replacement or a refund. Obviously I am not having dented tins so I asked for a refund. The lady then tried to push me to accept a replacement and at the same time return the tins, saying it was to save on waste and that the would use the dented tins instead of me throwing them away. Really???? were they gonna send them to another customer?
She said she would email me back the same day to confirm the refund. No email
I then went on Paypal to get it sorted. Then I got an email from Frenchclick telling me that they tried to generate a refund on Paypal but could not do it because I had started a case. So they said I had to close the case in order for them to be able to put the refund through. Clever! If I had close the case I could not re-open it. I called Paypal who comfirmed this and escalated the claim.
Then I got another email from Frenclick saying:
"If you do not want to cancel the claim, I'm afraid I won't be able to help you.
I informed my manager, he will see if we can do the refund on the claim page, but I believe it can take Paypal a longer time to refund your account.
(I'm not sure about that, I just know that I had to do a claim with Paypal a few years ago and they took over a month to refund me, I just wanted to let you know).
And five seconds later an email from Paypal to say they had refunded me. And it's in my bank account already.

Very dodgy this Frenchclick refund system and telling people porkies about paypal.

Re the reply : This is not what I was told about returns and refund. I was told I would have to return the items if I chose a replacement and that it would be a waste as I would have to throw them away if I picked to have a refund. As I picked the refund I have already put them in the bin so It is a bit pointless to send me a return label

I placed my first order with French Click, and I will definitely purchase from them again. On placing my order I was given the opportunity to select a delivery date that was convenient for mem and the choice of courier service. My goods arrived on the selected day, and they were packed very week. Thank you.

Bought from this site as prices were fair. Good postage options. Received goods purchased promptly. I will use this company again.

First time shopping here and I will definitely come back. I bought my son a Kinder Easter egg last minute, and they sent it super quick with amazing packaging to keep it well-protected.

First time buying through French Click, and I can definitely say I am very impressed and will be sure to look here first when buying my products again.

I was so please to find this website, as I no longer have to wait to visit France to buy their soap and cologne, which smells delightful. The package arrived on time, and the contents securely wrapped up and the parcel well addressed.

Thank you for your service

I received my package very very quickly internationally!! Will be order more things from here. Love they take PayPal as well

This is the first time we've purchased from French Click and we were very impressed with the wide range & speedy service.
We will definitely be looking at buying from them again in future.

Thank god for this website. My favourite French products at reasonable prices. Website is easy to use and the goods arrive on the day orignally promised. Will order again.

We used to go to France each year and stock up on our favourite things for the winter...now, older we are finding it difficult to travel, so we were delighted to see that we could get the same things without moving out of the house!
Beautifully packed and delivered quickly
We shall be back!

Totally delighted. I adore proper french honey and was planning a trip to borough market to fill a trolley... Realisng how efficent your company is, now I realise I won't need to bother. Will be back to sure.

Very impressed, the Poulet de Bresse turned up fresh, on time and tasted fantastic! Shall definitely be using French Click again!

If you miss being able to buy some French treat try French Click. Always a good choice of regular French supermarche goods.
I love confit de canard and find gratin dauphinois great for topping fish pie.

Very pleased with my purchases.
Confiture, cuisses de confit and liquid soap.
Next best thing to being in France.
Efficient service .

I bought a few boxes of Gavotte crêpe dentelle biscuits. They are delicious. The service from French Click was great. They have a great variety of French Products. I would definitely shop with them again.

Easy to use, good communication and delivery as promised. Great range or products

Really happy I could find French baking powder at a very good price and delivered fast too!!!

C'est magnifique.
So happy to have found French click. Order was delivered on time and isn't it wonderful to be able to find all our favourite foods from France.

Great aagen prunes. Will buy again.