Fradime Omdömen 

46
TrustScore 4 av 5

4,2

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Bought a few bits for my Dad for Christmas Day in the Black Friday Sale, amazing deals, quick turn around, I saved an absolute fortune on his gift. So happy with the products when they arrived , qual... Se mer

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Betygsatt 5 av 5 stjärnor

Bought 2 hoodies from them & the quality is really nice. The delivery took longer than usual but they did state on the site that there would be a delay on the specific item I ordered because of high &... Se mer

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Betygsatt 2 av 5 stjärnor

Good quality items however had to chase items continuously and took nearly a month to arrive. Was first told they were just busy due to Black Friday , then that the items I had purchased were never in... Se mer

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Betygsatt 5 av 5 stjärnor

Bought the faded black, small logo hoodie. Loved the material, colour and fit, just didn't like how large the hood was, felt that didn't suit me so returned it. Pretty easy and quick to return. If the... Se mer

Företaget har svarat

Företagsinformation

  1. Haute couture-modehus

Skrivet av företaget

FRADIMÉ is a British luxury streetwear brand that turns its back on the mainstream to create its own design narrative. Conceived and crafted by Morgan Thornton, the FRADIMÉ ethos is to do things their way, on their own terms. The ready-to-wear streetwear clothing collection combines raw ideas with the highest quality luxury fabrics and production techniques. Inspiration comes from within. Staying true to its subversive spirit, the FRADIMÉ brand continues to push the boundaries at every level.


Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

46 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 48 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,2

Alla omdömen

(46)

15 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Top quality!

I already own a few Fradimé items, and all of them have been high quality and design, with this quality being retained months down the line. Always a quick and reliable service.

3 december 2024
Omdöme utan inbjudan
Logotyp för Fradime

Svar från Fradime

Hi Jack,
Thank you for your kind review and positive feedback.

Betygsatt 5 av 5 stjärnor

5 stars!

I have been a customer of Fradimé for just over a year and wear it most days. The quality is unmatched and the sizing is perfect. The delivery is so quick it might aswell be hand delivered!

25 november 2024
Omdöme utan inbjudan
Logotyp för Fradime

Svar från Fradime

Thank you for your kind review! We appreciate your continued support massively!

Betygsatt 5 av 5 stjärnor

Bought as a present

Bought as a present, so can’t comment on purchase.
Website easy to use & delivery was very prompt

20 november 2024
Logotyp för Fradime

Svar från Fradime

Thank you for your feedback and support!

Betygsatt 5 av 5 stjärnor

Quality item just didn't suit, easy return

Bought the faded black, small logo hoodie. Loved the material, colour and fit, just didn't like how large the hood was, felt that didn't suit me so returned it. Pretty easy and quick to return. If they ever do the same as a sweatshirt I wouldn't hesitate to buy it.

2 september 2024
Logotyp för Fradime

Svar från Fradime

Hi Karl,

I'm happy to hear you were pleased with the quality and fit of the hoodie you received, it is a shame the hood was too big for your liking, however I'm glad you found the return process quick and simple.

While I'm currently unable to confirm whether we are going to be releasing a sweatshirt version, what I can say, is that if this is something you are looking for, it will be worth keeping an eye on our social pages within the next couple of weeks for updates regarding future collections.

Kind Regards,
Morgan Thornton
FRADIMÉ

Betygsatt 2 av 5 stjärnor

Emails, messages, DMs ignored

I ordered a t shirt, which I was very happy with except it had a stain on the front of it, which I thought would come out once I’d washed it - it didn’t. I emailed the info email address but was ignored. I then sent a DM on Instagram but was ignored again. I then left a message directly on the website to which I was ignored. I’ve started commenting on the promotion posts to try and get someone’s attention to respond to me. I even resorted to searching for the director on Companies House to track them down directly to try and get a response. So far this has been unsuccessful. Fradime can have 2 stars because I like the garms but in terms of customer service you get 0/10.

26 juni 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great Company

Great Company. I ordered T-shirt and the item was quality.

4 oktober 2023
Logotyp för Fradime

Svar från Fradime

HI Alex,
I'm glad to hear you were happy with the quality of our T-Shirts, This is something we always strive for.
Regards
Morgan Thornton
FRADIMÉ

Betygsatt 5 av 5 stjärnor

I liked the products and service

I liked the products. But I was more impressed by the customer service. I had a problem and needed to return for a refund. They responded to my email quickly and also processed my refund quickly. This means the most to me and gives me confidence to shop with Fradime in the future. Confidence I don’t have in a number of other online retailers

14 februari 2024
Logotyp för Fradime

Svar från Fradime

Hi Gobind,

Thank you for your review, I'm glad that you were happy with your purchased items, I'm glad we were able to help you out in your situation, and hope to have you back as a customer very soon!

Betygsatt 5 av 5 stjärnor

If you wanna pull a 10 on a night out…

If you wanna pull a 10 on a night out then look no further, Fradimé is your brand😎 The quality is bang on and the tight fit on your arms will have all the bad b’s looking in your direction✅ Level up your game, spoken from experience

10 februari 2024
Omdöme utan inbjudan
Logotyp för Fradime

Svar från Fradime

Hi JC,
I'm glad to hear you were happy with the quality of our items, This is something we always strive for.
All the best
Morgan Thornton
FRADIMÉ

Betygsatt 5 av 5 stjärnor

Cool and high-quality garments at an…

Cool and high-quality garments at an affordable price. Great communication and delivery times. Can’t really ask for much more would highly recommend!

2 februari 2024
Omdöme utan inbjudan
Logotyp för Fradime

Svar från Fradime

Hi Lewis,
I'm glad to hear you were happy with the quality and price of our clothing, as well as our level of customer service This is something we always strive for to give every customer the best experience we can!
Kind Regards
Morgan Thornton
FRADIMÉ

Betygsatt 5 av 5 stjärnor

The quality is unreal

The quality is unreal. I've got a few of the t-shirts and hoodies, all of them feel so comfortable and fit amazingly. There really is nothing else out there like this.

1 januari 2024
Logotyp för Fradime

Svar från Fradime

Hi Amy,

I'm glad to hear you were happy with the quality and fit of the items you purchased.

Kind Regards,
Morgan Thornton
FRADIMÉ

Betygsatt 1 av 5 stjärnor

Poor customer service. Simply ignore emails

I ordered in Black Friday offer but wanted to return after Xmas. Everyone orders Black Friday for Xmas don’t they and there is a chance the items might. Not be right/fit etc. I Cant see a way of returning online and I have emailed countless times !!! Just ignored completely. !

30 december 2023
Omdöme utan inbjudan
Logotyp för Fradime

Svar från Fradime

Hi there,

Sorry to hear you had a bad experience shopping with us. If you could contact us via enquiries@fradime.co.uk we will look into what happened here, as I can assure you that no emails have, or ever would be ignored by our team, the most likely reason is that our response may be in your spam folder...however this is something we are working on to avoid happening in future.

As this issue is due to our fault id like to apologise by offering you a one-time use 20% discount code. Use code TRUST20 at checkout.

Thank you for your feedback,
Regards,
Morgan Thornton
FRADIMÉ

Betygsatt 5 av 5 stjärnor

Slight delay but great customer service

Bought 2 hoodies from them & the quality is really nice. The delivery took longer than usual but they did state on the site that there would be a delay on the specific item I ordered because of high & someone called Amy from customer service even apologised for the delay. Would use them again 100%

12 december 2023
Omdöme utan inbjudan
Logotyp för Fradime

Svar från Fradime

Hi there,

I'm glad to hear you are happy with the quality of the items you purchased, we uphold a standard of quality with everything we do at FRADIMÉ, therefore its great to hear you had a positive experience when shopping with us.

Thank You fir your Feedback.
Kind Regards,
Morgan Thornton
FRADIMÉ

Betygsatt 2 av 5 stjärnor

Long delivery

Good quality items however had to chase items continuously and took nearly a month to arrive. Was first told they were just busy due to Black Friday , then that the items I had purchased were never in stock and they sent them out nearly a month later only after stating I wanted a refund. Incredibly poor customer service. The only compensation they offer was 20% off my next order …. I won’t personally be reordering

18 december 2023
Omdöme utan inbjudan
Logotyp för Fradime

Svar från Fradime

Hi Lakeisha,

I'm glad to hear you were happy with the quality of the items you purchased, however I'm sorry to hear you had a bad experience with our customer service.
Black Friday was a hectic time for FRADIMÉ as we received an unexpected influx of orders, most of which were for the items we had on back-order and were waiting on being delivered to our stockroom, therefore this caused a back-log of delays that had to be sorted through and resolved one by one.
I apologise that this effected your experience with the brand, but I can ensure that nothing like this will happen again as we now have procedures in place to avoid such things from occurring.

Thank You for your feedback.

Kind Regards,
Morgan Thornton
FRADIMÉ

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