I have this beautiful Hotel Chocolat oak stand, that looks fabulous, many friends admire it. I ordered one for my friend's birthday. Even though it has been engraved with my friend's name on, it ar... Se mer
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Det här tycker kunderna
Amazing standard of products to a very high quality. One was broken on delivery through transportation - customer service was brilliant at getting a replacement out for me! Really happy with the item... Se mer
I would definitely recommend buying from this company and checking their products out. I was thrilled with how fast the delivery was, and how well they were packaged. The products I ordered came in a... Se mer
Företaget har svarat
Our velvetiser drinks station arrived faster than expected, it was well packaged. The drinks station is fantastic quality and all items fit perfectly. There's also a channel that fits the power cable... Se mer
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Företagsinformation
Skrivet av företaget
Fox & Fern is a small family-run business based on the Essex and Suffolk border, specialising in handcrafted solid oak homeware and personalised gifts. Every item is carefully handmade by us using sustainably sourced oak, with a focus on quality, craftsmanship and timeless design. What makes Fox & Fern unique is the care and attention that goes into every single order. From personalised chopping boards and serving trays to our popular Velvetiser stations and hot chocolate organisers, each piece is designed to be both beautiful and practical for everyday living. We believe handmade products should not only look lovely in your home, but also last for years to come. As a small business, customer experience means everything to us. We take pride in offering a personal service, answering questions quickly and helping customers find the perfect piece for their home or as a meaningful gift. Every order is carefully packaged and made with genuine care and attention. We are incredibly grateful for every order, review and recommendation. Supporting Fox & Fern means supporting handmade craftsmanship and a small family business that truly cares about what we create and the people we make it for.
Kontaktuppgifter
Storbritannien
- www.foxandfernbysian.co.uk
4,6
Utmärkt
27 omdömen
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Outstanding Service From Fox and Fern
I accidentally ordered the wrong Board for the Hotel Chocolat Velvetiser, and Sian at Fox & Fern went absolutely above and beyond to help me sort it out. She didn’t just fix the issue – she handled everything with kindness, patience, and genuine care.
It’s rare to find customer service this thoughtful. Sian made the whole experience stress‑free and turned a simple mistake into a reminder of how brilliant this company is.
Thank you, Sian, for your exceptional support, and I’ll definitely be returning as a customer.
10 mars 2026
Omdöme utan inbjudan
Absolutely Beautiful!
It's difficult to know where to start my review of Foxandfernbysian.
I came across this family run business by chance and fell in love with items Sian and makes. My mum is currently very poorly and is living with me, I contacted Sian who immediately responded and was able to help me immediately.
I actually ordered this gorgeous oak Velvetiser station for my mum to enjoy her favourite cup of hot chocolate without having to riffle through the cupboard looking for her favourite.
Due to my mum's condition Sian immediately offered to make my station and get it posted to us as soon as possible. It arrived so quickly i will ve forever grateful for her amazing gesture and understanding.
It looks amazing i must say!
I would not hesitate to recommend Fox&Fern and the beautiful hand made wooden items for the home.
Please buy with complete confidence!.
6 mars 2026
Omdöme utan inbjudan
Svar från Foxandfernbysian
Thank you so much for such a heartfelt and beautiful review. Your words truly mean more than I can say.
I’m so glad I could help in a small way and that your mum is able to enjoy her favourite hot chocolates a little more easily. It was an absolute pleasure to make this for you both, and I’m so happy to hear you love how it looks too.
Thank you again for your kindness, support and recommendation. Sending lots of love to you and your mum.
Sian x
Just on 20 Dec
Just on 20 Dec, 2025
5 out of 5 stars
I am absolutely over the moon with this product. Beautifully crafted and packaged, wonderful quality, communication was excellent. I would highly recommend this seller.
5 januari 2026
Omdöme utan inbjudan
Beautiful wooden products
Sian made me a personalised oak holder for my Hotel Chocolat Velvetiser and chocolate sachets.
It is beautiful, I couldn’t wait to organise it when it arrived a few hours ago.
The little thank you cards in the order were a lovely touch.
I will be ordering from her again in the future as I know her products are to a high standard and very good quality.
25 september 2025
Omdöme utan inbjudan
Excellent
Product arrived on time, a lovely piece of wood beautifully personalised. Will be ordering from them again.
18 september 2025
Omdöme utan inbjudan
Amazing product
Sian was lovely to deal with and made a beautiful hand sculpted wood Velvetiser sachet holder for my wife’s Xmas… the personalised message on it is amazing too. Highly recommended
19 oktober 2024
Omdöme utan inbjudan
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