FocalAgent Ltd Omdömen 396

Lucas came and only had to take 2 outdoor photos of my house, and the floor plan was handed to him he only had to make a few alterations to it. When he was leaving I asked when he would send over the photos and floor plan and he said it would be done that evening. When they weren't sent by the following afternoon, I messaged him and called him, asking to get in touch. He didn't. So I did a live chat later that afternoon on focal Agent with Hasfa, who informed me Lucas hadn't sent anything through, and that he would chase it. It is now the end of the day and still nothing. Hense the one star I'm giving.
Since writing this review Tom got in touch and sorted things. I would give him 5 stars for responding to the review and sorting it so promptly.

Friendly and efficient done in no time

I’m extremely disappointed with the service I received from Matt. During the property photos, he moved items around “to improve the shot” but then left them in completely inappropriate places, which actually made the photos look worse. For example, he removed the toilet roll from the bathroom to make that photo look better, but then left it visible in a bedroom photo.

When I asked for this to be edited, I was told it was my estate agent’s problem and that he had “done his job”. I don’t think it’s unreasonable to expect basic attention to detail when marketing a home.

He then texted me at 8:50pm. I called at 9pm to discuss the issue properly and was told I was “harassing” him and was even called “pathetic” for wanting the photos of my home to be right. During the conversation about customer service, he also asked what I did for a job, which was completely irrelevant and unprofessional.

I would not recommend based on my experience. Professionalism and basic customer service were seriously lacking.

The photographer was friendly, respectful of the property he was photographing and very professional.

Very reassuring and professional. Would definitely recommend.

Gary was on time. Very professional and the outcome was better than we expected. 5 star service

Amazing service. David was absolutely brilliant. Highly recommended.

I had a photographer,via my estate agent, to take photos and videos of my property. She was extremely professional, friendly and efficient. Based on this experience, I would highly recommend!!

Very professional service provided by Robert Taylor an experienced expert with brilliant interpersonal skills. Thank you Robert
Well done all at Focal Agent
👏👏👏👏👏

I was consulted all along the process things were explained our photographer was very courteous and pleasant

Very well mannered & polite photographer, would highly recommend.

Richard was polite and very professional at his job would highly recommend indeed

Amazing photos taken of our house. They made the house look great. Really impressed with the tech used for the house tour too.

A very positive experience with the photographer who was respectful, friendly and polite. Prompt to the appointment time and very professional.

Excellent photographer, very thorough, respected the property and took some amazing photo’s.

These guys commicate well,are punctual and efficient

Excellent service! David was very professional and arrived exactly on time. The session was incredibly quick and efficient, and the communication throughout was great. Highly recommend David for anyone needing high-quality property photos.

I was put at ease from start to finish. He explained everything to me, what he was going to do how he was going to take the photos why he was taking the photos that way. He was very professional and such a lovely man

Robert was a nice guy, very professional and polite, and was thorough in his picture taking. Would recommend

Professional, friendly and helpful and positive worked promptly.