First National Bank South Africa Omdömen 

Very bad experience with fnb global
They have not yet refunded me
It’s gone three months already
Regret opening an account with FNB
They don’t even respond to me on time as well via email

I logged a fraudulent transaction on 2 December 2025 on the very same day the transaction happened. On my account it said “pending” and one would think FNB would simply block the transaction but no, I was told they now have to investigate where the money went despite me giving them ALL the details they requested but STILL they are investigating!!!! This happened on a virtual card which I was told for EVERY transaction you get a new CVV number. Now FNB says one a vendor has your card information the CVV remains active for 30 days. Liars!!! How are clients protected?? I’ve been a client of them for 35 YEARS!!! Now I have a good mind to close ALL my accounts with them and go to NEDBANK because I will probably NEVER get back over R25000!!!

Today ends week 3.This is like a soap opera. What a joke. Still no card because Fnb Westville Branch did not send the card to 407. How incompetent????
Does it take more than one week to reach its destination. Is the card coming from China. Reverse my charges because fnb inconvenienced me. Poor poor poor service. Such a huge institution cannot deliver a card. Shame on you. Week 4 to be continued...watch this space. Maybe I should follow up on tik tok....

I am extremely disappointed with FNB. I visited a branch to open a bank account, and without my consent, a consultant activated an FNB Connect SIM and data plan on my profile. Money was deducted from my account for a service I did not request.

@FNBSA @FIRSTNATIONALBANK
I am extremely frustrated, devastated, and completely stranded due to FNB Short-Term Insurance’s lack of assistance. I was involved in a car accident on 16 December 2025 and immediately lodged a claim. Since then, I have received no confirmation and no meaningful updates, unless I repeatedly call and chase for answers.

I was told that I do not have a value-added product, specifically a courtesy car, despite having explicitly requested car hire to be included in my policy. I have been told this is now “under investigation,” yet days later there are still no outcomes, no timelines, and no communication. My calls are going unanswered, and I am constantly left in the dark.

I have clearly explained that I urgently need assistance as I need to travel for the festive season, but this seems to have been completely ignored. As a long-standing and loyal FNB customer, this poor communication, lack of urgency, and absence of support are unacceptable. I am deeply disappointed and expected far better from this insurer.

I have four banking apps and FNB banking app is by far the worst. Can't do transfers or payments even after my limit was increased.

Very disappointing experience with FNB Insurance

I moved my vehicle insurance to FNB purely for the eBucks benefit, and unfortunately it turned out to be a big mistake.

I suffered flood damage to my vehicle and the claim resulted in the car being written off. From the moment the claim was lodged, communication from FNB Insurance was practically non-existent. I had to constantly follow up for updates, with little to no feedback, clarity, or sense of urgency from their side.

A write-off claim is already stressful, and the lack of communication only made the experience far worse. I expected better service from a major bank and insurer, but this fell well below acceptable standards.

I would not recommend FNB Insurance based on my experience

I am so frustrated by FNB business banking. I have been trying to resolve an issue that they created for a week and no one can give me the correct support. My business banker does not return her calls. I will not recommend them anymore.

Today I received exceptional service from Johannes Nyoni at Primrose Square FNB. He really went an extra mile to explain how to use the app to ensure that l get the best banking experience for the product I was applying for. He is very knowledgeable about the products they offer and can give clear easy to follow instructions to clients. Moreover he was very friendly but professional throughout the interaction. Thank you for the stellar service Johannes. Happy client - Charlotte Mupfunya

Not okey. We not god this company.

The customer service is horrible
I've had an open case with FNB for over 3 months and still can't access my account, Banking with FNB is a high risk.

If you are tired of being messed around by FNB and them forcing you to jump through hoops for their increasingly ridiculous ebucks requirements, please vote with your wallet and switch banks. Unless we say no they are going to continue to take us for a ride.

If you lost out on ebucks this month because of the change, I implore you to switch banks and say no to en****tification.

Based on the fact that they do not offer a way to correctly montior your ebucks during the transition I think there may be a case with the Consumer Protection Act, please if you have been affected, do not let them get away with it. lodge a complaint at The NCC (National Consumer Commission)

Please copy paste this and send it far and wide.

On the 26th of November 2025 I was double debited on my FNB funeral I went to the bank on the 27th asked for a refund I spoke to Thabang who was very incompetent and said i will get the refund on in 7 to 14 Working days I called in again in the 1st of December and i spoke to Simthandile just to make sure she also said the same thing only to find out that they both lied to me when i called on the 9th of December and was informed that i my refund was never actioned by both agents and they promised that they will do it on the 9th but still nothing today on the 11th i called in again and they told me they lost my information hence they couldn't initiate a refund and all of a sudden they found it but it was actioned but the agent I spoke to on the 9th 4 agents I spoke non where willing to do my refund or am I not a valued customer?? is it a matter of disrespect.

I am trying to transfer money internationally and I keep getting an error, I have tried to reach out to support using their chat function for 3 days now without success. Laid a complaint, they apologize for the bad service but still do not resolve my issue. No way to get any support. FNB just do not care

FNB does not give useless service it's a circus.
After being sent from pillar to post with a different story every time I was eventually sent to the branch to verify my finger prints and then my problem would be resolved. This I did and I still have the same problem telling me to verify.
Contacting Customer Care means nothing they just don't reply.
To add insult to injury they could not verify me with a credit bureaus and yet when I contacted the credit bureaus they advised me that I'm not on their data base. So how they did the review only FNB will know.
Complaint 6989743NF

What a useless, greedy and harmful bank. Why is it that with other banks you can get something as simple as a banking statement from a year ago, with a quick few, free clicks. But with FNB, OF COURSE you just have to pay money, because what they're best at is pocketing as much as possible from their customers in the shortest amount of time. Not to mention common instances of my account being hacked and FNB shrugging it off like it's nothing. The 'F' in FNB stands for Fraudulent, the 'N' for Never again and the 'B' for Bye, because this bank will never see me again.

I am extremely disappointed in the service I received fromFNB Insurance.
I sold my car on31 October 2025and immediately sent FNB the documents for my new vehicle, requesting that my insurance be transferred. I accepted the new quote, sent inspection photos, and assumed everything was correctly processed.
Two months later, when I needed to claim, I discovered that my new vehicle wasnever insured— instead, FNB had been deducting premiums for acompletely unknown vehicle. When I asked for the inspection photos of the car they were charging me for, they could not provide any.
After multiple emails and calls, I received almost no help, was told I haveno insurance, and dealt withrude consultants who could not explain anything. Imagine paying for months — even years — for insurance you don't actually have!
This experience has left me with no trust in FNB.
As a result, my husband and I will bemoving all accounts, investments, and insurance to Standard Bankin January 2026.
Other customers should check their policies carefully — this should never happen to anyone else.

Debit order bounced while there was money to cover it. An hour later on the phone and the online banking service, ended up at the branch. 6 people later on the call centre....promises to reverse the penalty fee....but it takes 3-4 business days. 2 hours of my day wasted.

Online system supposedly the most advanced, but be sure it will let you down during the most crucial times; employees are furious for not receiving salaries in time at regular intervals, admin staff are frustrated beyond themselves, especially at month end when system crash and have to work Friday night / Saterday / Saterday night to try and resolve payments towards suppliers and employees. FNB so often "have such a lot of business and is so huge with so many satified clients who prefer our services, that our system crashes frequently !" Whow ! Been happening for the past few years and only getting worse. Check out the comments of mid and lower income classes on Black Friday; today.
Sorry dear FNB cliënt, you will not be able to make use of discount prices, this year again ... "Sorry for the inconvenience"
Myself being manager and owner of a business, find FNB's service most challenging regarding turnover and profit. 1 Star rating maybe even generous. Me and finacial staff still trying to get access; not been able to setup any payments for the day or night; 23:15 Friday Night 28 November 2025

I have been an FNB Business customer for a couple of years, but my experience since March 2025 has been extremely disappointing. My online banking, FNB App access, and OTP functionality stopped working earlier this year. As a result, I have been unable to transact, unable to access my own money, and unable to operate my small business effectively.

Despite sending multiple emails, calling the contact centre numerous times, completing forms more than once, and even receiving a response from a Service Recovery Manager (Shiraaj Buziek) acknowledging the issue, nothing has been resolved. The business banker assigned to me (Graham Kotze) was equally helpless. Every time I follow up, I am told to call the call centre again, which only puts me back into the same cycle of no assistance and no progress.
All that needs to be done is extremely simple:
either restore my South African mobile number on the system, or correct my UK number, which was captured incorrectly by FNB.
This has been communicated repeatedly, yet the issue continues after almost a year.
The lack of urgency, accountability, and follow-through from FNB is shocking , especially towards a small-business client whose operations depend on access to online banking. I expected significantly better from a major bank. Instead, I have experienced inefficiency, poor communication, and no real effort to resolve the issue permanently.
I am posting this review because I have exhausted all internal channels, and I believe customers deserve to know the realities of FNB’s service. I sincerely hope someone senior at FNB finally intervenes and addresses this unacceptable delay.