Freehold Managers PLC Omdömen 

Quite possibly the worst company I’ve ever been forced to deal with! Their archaic systems and processes that are in place to do nothing more than catch people out and cause them to incur ridiculous fees is an absolute joke! If you have the option to choose this company then you should avoid them like the plague!! If you’re forced into dealing with them as your freehold is already in place, then expect horrendous customer service and prepare to be out of pocket!!!

They are quoting excessive rates for leasehold extensions and taking advantage of the law that provides no way of challenging the quotes. Prices are not to government guidelines. There needs to be legal action against this company.

I am struggling to sell my property due to the lease hold, I had to pay £150 to get a quote from Freehold Managers to see how much it would cost to purchase the freehold. They came back with £13000 plus £525 and solicitors fees, there is 102 years on the lease. I explained that was too much so they said come back with another numbers, they are willing to take £100 off the £13000, 0.75% discount. I paid more than that to find out how much it would cost. Absolutely robbing and disgusting response.

After days of trying to phone and the call just cutting out and failing miserably to speak to someone, I rang at 9 on the dot, and was answered quickly by the most helpful and patient person. He was fabulous, knew his stuff and has saved me about £400. Not to mention time. They clearly need more staff and a better phone system but this guy was awesome.

Lying scumbags
Deliberately don't answer the phone, no e-mail return contact. Portal system that blocks you out and cannot access anything to communicate and yet are very quick to send court dates.
An abysmal company who are operating with zero integrity

Set the ground rent higher than the terms of the lease, only fixed after the involvement of a chartered surveyor and my local MP. Probably doing this on an industrial scale. Also charges an extortionate £40 fee to pay via an arrangement which is outrageous.

ZERO STARS

Like other reviewers I've had nothing but trouble dealing with this company who are out to screw as much money out of leaseholders as possible. Sub letting fees, car parking fees etc. etc.

They claimed not to have received my check for ground rent even though my bank statement said otherwise. I had to buy a copy of the cheque from my bank and send it to fmplc to prove I'd paid. Needless to say fmplc wouldn't reimburse me with the cost.

What annoys me is that they won't accept payments by Bank Transfer or Direct Debit. As a large company they must be unique in this respect. I'm reluctant to give them my Debit Card details, so cheque it has to be.

I wouldn't even leave one star, if I was allowed!
Cannot get any lower than this vermin. 2004 they tried to force me onto their choice of home insurance. They may own the land but not the property so its up to me who I get insurance with! Freehold Managers PLC Said "Direct Line" don't insure for Terrorist Cover. I got legal advice and was told terrorist cover was total nonsense and I can choose whoever I want. I went to Manchester Tribunal, the cowards didn't even turn up and won my case. But ever since Freehold Managers PLC have had it in for me and keep falsely claiming I haven't been paying the Ground Rent. I religiously pay my Ground Rent every December by Recorded Delivery and keep receipts. Interestingly since Freehold Managers PLC have since quit their insurance racket as it obviously hasn't been working out for them! But that doesn't stop them investing new ways to screw people for money!!! Only in England are we still trapped in Middle age serfdom laws!!!

Really really awful. In fact we we are selling up so we don’t have to deal with them any more. They seem to exist to dream up ways of getting money out of tenants for weird and wonderful reasons. For example, charging for giving permission to refit windows we pay for, quote for a rip off lease extension fee (far less if you challenge legally) which is only valid for a short time then you have to pay them all over again for a new rip off lease extension quote. a management pack which you need to have be able to sell the property then they take ages providing it - unless you guessed it - you pay ‘a quick turn around extra fee on top of what you have already paid, subletting fees, late payment fees the list goes on….. So fed up with them. I cannot sell my property until they provide a management pack. Several weeks after paying them for one, it still hasn’t arrived so sale is being held up - I suppose I now have to pay their extra fee for providing it ‘more quickly’ . Daylight robbery, I find it hard to believe it can be legal. Cannot wait to be rid of them.

We bought a flat with the freehold owned by freehold managers and what an awful company they are. One of the most galling of experiences was forcing us to pay £730 for a fire safety assessment - the entirety of our communal space is 1m X 2m and the fire. They spent the money before even checking whether it was right for our two flat house. They also organised extortionate insurance - we bought the freehold eventually and saved 50% on insurance from day one. Our management charges and accounting fees were ridiculous for what we got in return. Totally unresponsive and they once tried to justify their lack of response to me because they “had 65,000 freehold’s to manage” 😱! The eye watering profits probably don’t get much tax paid on them due to parent companies being offshored. We thankfully bought our freehold eventually but what a complete waste of money and space this freeholder is

This company is a disgrace. They simply exist to charge freeholders money for nothing and negotiate awful lease T&Cs. Avoid like the plague.

This company is absolutely shambolic. As the other reviews say, if I could I would give zero stars.
Rude, unhelpful, try to get money out of people for nothing, very VERY slow in responding, unfriendly. I was told I would have to wait for 2 weeks for a response a very straight forward email asking for a copy of an EWS1 form, but couldn't speak to anyone because they're out on lunch from 12:00pm til late afternoon. I have tried to speak to someone several times and get nowhere. I do not trust them. They're useless.

NO STARS. Shocking immoral money grabbers. They buy or 'Manage' Freeholds to then attempt to squeeze every penny out of owners, for anything that might or might NOT be in the lease. Then add late payment fees to boot, with threat after threat after threat. Check your lease these charges do not always apply. Note to Landlords from their website:
Sublet Exception
Free of Charge
Where a Tenancy Agreement expires and becomes a rolling contract, this can be registered free of charge.

It would have been zero stars if possible. Simply an appalling company to deal with. Poor communication; poor responsiveness; unfriendly, unprofessional, rude and dismissive staff. Their new website is appalling too-the old one was fairly clunky but at least I could pay online, the new portal is utterly useless and wouldn't accept card payments. The company refuse to accept direct debits and I am convinced this is because it means they rake in more money via issuing fines, given that their paperless billing system is so awful, repeatedly failing to send a notification in a timely manner leading to late arrival of a bill and necessitating late payment through no fault of mine. Awful company all round.

Horrendous organisation.
Charge a fortune for non tasks.
Keep your house sale waiting for ten weeks to provide a management pack which they should offer the same day.
No telephone contact available.
Takes weeks to reply to any email.
Are incapable of setting up direct debits for their rapacious and pointless annual ground rent.
Unethical blood suckers.

Disgraceful charges!!! I have been trying to pay my ground rent charges for weeks and face same as others. The amount quoted on their telephone line is wrong they have added charges that i do not owe!! You are not able to pay a different amount (just the ground rent).
Also been charged a £36.00 Arrears fee apparently for not paying a subletting-charge i am appealing against on time.

No one answering the phones, no email contact and as said unable to pay actual ground rent on telephone auto payments.

will probably try to charge me another late payment fee for not being able to pay the ground rent fee - due to lack of staff on thier phonelines.

Disgrace of a company. Never return calls. File charges against you because they dont send bills to the correct address.

I am trying to pay my ground rent which is proving extremely difficult. The automated phone line is not working
They are not accepting cheques due to covid, the online service to pay is not working due to their server errors
Absolutely ridiculous
No one to contact or talk to
How hard can it be to pay a bill

I own a flat which I rent out. The lease was sold to Freehold Managers plc couple of years back and they are charging me now for “subletting”, siting the clause in the deeds
Here is the clause : #####
At all times during the continuance of the Term to deliver or cause to be delivered to the Landlord a notice of every assignment disposition or devolution of or charge on or transfer of title to the Demised Premises or any thereof whether by the way of mortgage or otherwise within one month after the execution of any deed or signature to any document or after the date of any Probate Letters of Administration or other instrument or any Order of Court by which such assignment disposition devolution charge or transfer may be effected or evidenced such notice to specify the name address and description of the person or persons to whom or in whose favour the assignment disposition devolution charge or transfer shell be made to take effect and also at the time of delivering every such notice to produce the deed document instrument or order by which such assignment disposition devolution charge or transfer shall purport to be effected or evidenced as aforesaid for the purpose of having a memorandum thereof entered in registers to be kept by the Landlord for that purpose and to pay to the Landlord a reasonable fee ( not being less than £25.00 plus VAT) for each such registration#####

They are saying that ““devolve” is the transfer of a legal interest to a lower level”””, so if I am subletting – “I am required to serve notice and pay a registration fee” ( £95) and then pay for each sublet £48

The question I want to ask is : do I stand any chance of winning if I go to the tribunal -or I have no chance ?