Federation of Master Builders Omdömen 

Very organised and straight forward process.

The whole process was easy to go through and I am pleased that I passed and now able to say that I am a member of the FMB

Very efficient inspector & very friendly & quick

I got a very prompt fixed quote to install a Velux window in my chalet bungalow from Dan Tiplady of Tiplady Gray, Brighton. Within two weeks three very polite young men arrived promptly and completed the job within a day. A callback to Dan regarding a slight realignment of some tiles surroundingthe opening was immediately dealt with the next day, fitting new tiles. I feel this company is proud of its customer service, and I have no hesitation in recommending Dan and his team, and would be happy to consider them for any future projects

I thought how promt out enquiry was dealt with and how helpful staff were . The information transferred between bith parties was very constructive/ all in all a good experiece

It was a really nice experience easy to talk to from the first contact with Cameron in your office who was very polite and friendly to the site inspection with Naomi who was also friendly and professiona

WoodStone Homes are super pleased and proud to have passed our Federation of Master Builders site inspection.

Great to meet and discuss one of our live projects with FMB's Naiomi, thank you for your time, help and advice.

Warm Regards

Simon Domakin | Managing Director

AEA construction have just completed remodelling our hallway and downstairs bathroom. The project was complex and involved partially demolishing one wall, building another, rotating a boiler 90 degrees to move it from one wall on to another, and then constructing a cupboard around the boiler using a previously demolished cupboard of the wrong size! The team of craftsmen were skilful and professional. The project was coordinated and managed expertly and we were informed about who would arrive when to do what throughout. Communication can be poor on build projects, in our experience, so it was wonderful to have excellent communication as well as superb craftsmanship.

Don’t be fooled by the FMB logo. It is a meaningless sticker that provides a false sense of security while housing "rogue" cowboy standards. I hired an FMB-accredited firm with the trustmark badge expecting professional craftsmanship; I received amateur workmanship, crooked installations, and a total lack of basic technical skill.

Worst of all is the FMB itself. They claim to offer a dispute resolution process, but in reality, they have zero actual leverage over their members. They act as a toothless middleman with no influence to force a contractor to rectify even the most obvious defects. It is a pay-to-play marketing club, not a regulatory body.

If you hire through their directory, you are on your own.

My bathroom is a catalogue of irreversible blunders - misaligned tiles, wonky fixtures, and poor planning - and the FMB badge did nothing to prevent it or fix it. Do not trust this accreditation; it is a sham that offers zero protection against incompetence.

Being part of a community of trades that strive to provide the best quality workmanship.
Reassuring customers that they're in safe hands.

good service all round especially from membership team

the set up process was very smooth , the sign of was very helpful and explanatory - great inspector , very well managed

I really liked Amanda who I spoke to and was in communication with throughout process

Great tone and very understanding of the situation

I did not however feel looked after as a client and some of my pictures I presented as evidence is not master builder quality of the company I used
East London lofts

Me and my mum found the process with them/buildees so stressful and I didn’t feel much protection from the master builders
I requested site visit to show works and that was declined

Just very disappointed really but case is closed now and can move on and hoping I won’t have any issues with roof in future

Fantastic service

Having read some of the one star reviews we felt it important also to make people aware that FMB are a pointless trade association that seems to be a ticket to facilitate rogue traders continuing in business.

We had serious issues with a building company we had asked to do some renovation work. Basically the builder left the job unfinished, significantly overcharged on the quotation for the work, and what they did do was substandard to put it mildly. The work was so bad we had an independent property surveyor carry out a report that identified over 120 issues with the quality of workmanship. We are still unearthing faults as we continue to rectify these issues.

We contacted FMB to use the dispute resolution process, as they were in breach of contract by not completing the work and not using reasonable care and skill. There were also other issues where they had not followed FMB’s own code of conduct. We submitted the independent inspection report as part of the dispute, along with our own snagging list and other evidence showing the poor quality of workmanship. ALL OF THIS WAS IGNORED!

The response from the builder just deflected from the facts, had no substance, and didn’t address any of the concerns we had set out. FMB made no attempt to come out and see the issues at the property, and wholly ignored the inspection report in their outcome, despite been told they would look at the findings.

We then filed a formal complaint against the outcome, as there was no appeal process, again requesting their technical team look into the substandard workmanship and not ignore it. The formal complaint was forwarded to the same person that dealt with the dispute!?! As you can imagine the response that came back was the same. Obviously, there was no bias or conflict of interest in the handling the complaint!?!

We would now never choose a builder associated with FMB, or TrustMark for that matter. Our current builder is linked to neither, and they are excellent. We have learned the hard way that such sham schemes are worthless in providing any real assurance you will get a decent builder, as when these people are put under the spotlight the FMB choose to turn a blind eye.

We will now be taking legal action against the builder in question, who will be exposed at the proper time.

Postscript - This was not a complex matter at all. We had independent evidence the workmanship was not to an accepted standard, but this was ignored. If the policy is to allow formal complaints to be addressed by the same person you are complaining about, then their policy was followed, but is wholly flawed.

Interesting that most of the positive feedback here is from FMB members, not those on the other end of poor workmanship!

The staff are always ready to assist everyone’s really friendly, professional and supportive.

We found the onboarding process very efficient, from the initial contact to finally being onboarded was fantastic. All our questions were answered clearly & all the benefits & services were set out from the start. We are proud to be welcomed as a member of the FMB.

The FMB has been helpful to us by sending leads for projects and for advice that we have needed.