flynas Omdömen 

i was waited on live chat almost 2 hours but no one shows up. at the beginning my Que was 10. but i got no response

duplicate payment /worse customer service
Be careful to use your debit card or your master card to purchase a ticket through their website or application.
after I bought my ticket in November 2023, they deducted the amount AGAIN in December 2023.
I contacted them in early January, and they took all the information and informed me the issue would be sloved within 72 Hrs, I called them again on 23 Jan and I needed to repeat the story all over again, they put me on hold for more than 20 Mins and then they disconnect the call ( you need at least 15- 20 mins on answer machine until one of the agents answer your call )
I called them again on Feb 5 to follow up, and again I needed to repeat the story again they left me on hold for 20 mins then disconnected the call.

Luggage system is third class . (..one person.. one luggage) this was not acceptable . In ticket it was mentioned 30 kg ... But at the time of check in it was total harassment by flynas employees saying 2 bags of 12& 10 kg not allowed only one luggage... For other bag fylnas was charging us extra .....which is fraud service ...so avoid flynas....dont go for cheaper option bcoz their service is also very cheap and also the behaviour of employees at the counter is very cheap.....Fraud...fraud...fraud.

If there is a deal about your flight or ticket about the destination you are interested in traveling to travel, then it is worth booking your flight from this agency. Otherwise, I am not convinced that this is the right choice.
It is a reliable and trustworthy store, no question about it. However, I noticed that the prices on some flights are cheaper if you go to the airline website and book it directly from there. The difference was small but still, what makes a difference for you from what website you will fill the form? Nothing, right!? You will probably choose the better deal. However, good thing is that they have regular promotions on some flights so if you follow them regularly you might get a great deal😀

You Will be disrespected, you will never get treated good at this airline, and they will not step one step to help you get a good experience using their airline service.

Flight from Dubai to Jeddah was actually OK. The issue came the day after when they charged my card for a random 600 riyals. A month of calling and emails and no refund and now no response.

Online booking made at their website, same booking cancelled online and then no email confirmation and No traceability of the booking online available. if online support seeking, this is in a queue one number take 30 minutes to jump. Either non working staff, no management and system not managed well. end point is our money is hanged.

Believe me this is one of the Terrible Flight services to Makkah and Madina. If i had the authority i would have suspended their license right away.

Avoid this Airlines by all means ❌️ I was escorting my father last monday (XY-576) and what I have experienced was the most horrible thing I could ever think of!

- While in the check-in queue, employee behind a counter decided to leave her job and never return back to the desk!

- Another employee came-in "Abdulmajid elsaadi" and started yelling at Passengers and intimidating them.

- I was even threatened to be detained if I opened my mouth!

- They called the police in another passenger in the queue because he wanted to record the threatening of the employee!

I'm now following a legal procedure through the embassy and my lawyer.

OH MY GOD! I have travelled everywhere and never seen such a thing in my life!!!!

I had the unfortunate experience of dealing with the gate agents of Fly Nas at Amman airport, and I must say it was an absolute nightmare. From the moment I arrived at the gate, it was clear that these individuals lacked any sense of decency or courtesy towards their passengers.

First and foremost, the flight was delayed with absolutely no announcement or explanation provided. We were left standing at the gate, bewildered and frustrated, as the departure time came and went without any updates. It was only after an hour had passed that the gate agents finally decided to grace us with their presence. This blatant disregard for punctuality and lack of communication is simply unacceptable, especially for an international flight.

To make matters worse, these gate agents had the audacity to make us wait to check in not once, but twice, claiming that the system doesn't open until 3 hours before the flight. This is absolutely ridiculous for an international flight. Passengers were left standing in long queues, wasting precious time, while the gate agents seemed indifferent to our concerns and discomfort.

The lack of professionalism and courtesy displayed by these gate agents was truly appalling. They exhibited a complete disregard for the passengers' time and needs, showing no empathy or willingness to assist. It was clear that they were more interested in going about their own business than providing any form of customer service.

Furthermore, the overall organization and management of the gate area was chaotic and disorganized. There was a complete lack of clear instructions or guidance, leading to confusion and frustration among the passengers. It felt like a free-for-all, with no one taking responsibility for ensuring a smooth and efficient boarding process.

Overall, my experience with the gate agents of Fly Nas at Amman airport was nothing short of a nightmare. The lack of decency, courtesy, and professionalism displayed by these individuals was deeply disappointing. The flight delays without any announcement, the gate agents showing up one hour after the scheduled departure time, and the unnecessary waiting to check in twice all added to the frustration and inconvenience of the journey. I strongly advise against choosing Fly Nas if you value a stress-free and organized travel experience.

طيران لا يوجد به اي تعاون من الموظفين وخصوصا منتهى التعالي من موظفين الكاونتر في مطار الرياض عند الميزان و عند سداد رسوم الميزان
... تجربة سيئه جدا
و في داخل الطيارة حتى لم يتم توزيع زجاجة مياه ... كل شئ يجب شراؤه على الطائرة الماء و الطعام

I was insulted and humiliated in front of 170 passengers when asked about the meal (which I had paid for)

I will never fly with this airline again even if I have to pay more I'll go with another airline. They have completely soured my experience. They should refund me the full 590 riyals I spent. Imagine the cabin crew humiliates you in front of every single passenger onboard and threatens to turn the plate around shouts at you pointing fingers at you. Absolutely disgusting the manager was Sultan. He later came to his senses and offered me a sandwich as if I'm a begger. I told him to keep it I lost my appetite

For more than a month since December 24th i am struggling with flynas customer services and support +Airport Ground Operation. since that date i face an issue with my luggage as got them damaged/broken. I've been asked to fill multiple forms and send it by email. since that date until now, i sent over a 15 follow ups and reminders emails but unfortunately all my emails were ignored

My flight was today 3.55 pm from jedda to dammam. I was there around 2.45 standing about 20 min in serial in check in. When my turn came the supervisor in check in mostly named Ahmed said we can’t check in as we r late. He was so rude even didn’t hear from us anything. The other person tried to help us but that Bust* didn’t allow them to do so. The only option we got not to travel now and buy for new tickets. Never gonna fly with it. It’s kinda scam.

Flight: xy 40 from Jeddah to Riyadh.

Time: 16:55
So rude stuff omg I wouldn’t use flynas again.

موقف محرج جداً من موظفة على الرحلة، طريقة كلامها جداً سيئة

Stuff name omnia.

Lost my checked in bag. Have been chasing them for 2 weeks with no answer apart from its urgent and we will get back to you. Call centre is a joke. Whatsapp number a joke. Zero customer service. More chance of getting a response from stone.

Boor, bad connection, waste management

Seat price on app misleading people, priced in SAR and bank deduction in USD, totally unprofessional when escalated to their customer service as they simply ignored the screen shot of the price and claimed and network issue to end the conversation

Just trash , Even refunded my ticket and they wont send me the money , 250 $ was refunded as 20$
Will never use that garbage again

Absolutely terrible experience. No customer support whatsoever. It is extremely difficult to reach a representative (you call, they tell you to send an email, you send an email they tell you to call). Also, this airline does not offer a refund at all unless they cancel the flight themselves. So even if you purchase a Plus or Premium ticket, you will be charged SAR 200 EACH WAY to cancel and can only get the remaining amount as credit to use with Flynas. I’ve never seen such consumer exploitation and will never use this airline again to reserve my dignity.