flynas Omdömen 

The company intentionally commits fraud and steals money. Upon booking from Doha to Baku I asked them would they issue a stopover visa, according to the the information from official Saudi visa platform and their own website.
They assured me that after payment this option would become available in Manage my booking. Needless to say, that when the tickets were purchased, no option appeared and they told me that they knew nothing about stopover visas.
It was intentional fraud because the only reason I bought a ticket from them was their obligation to issue a stopover visa

I reached terminal 1 of Riyadh airport 3.5 hours in advance thinking I would have enough time to get a meal and catch up on my emails.
But the check-in counter was horribly slow. They literally were taking 20-25 minutes in completing one check.
It took me 1 hour and 25 minutes standing in the queue.
Other than that the flight was neat and clean and comfortable.

Nothing it should be closed!

Hayatımızın en berbat deneyimi. 6 kişi umre seyahatimizden dönerken Bağaj işlemi esnasında Hassan isimli çalışan çok kaba ve saygısızca muamelede bulundu. Flynas üzerinden 90kg ek bağaj almamıza ve bunu kanıtlamamıza rağmen sistemde gözükmüyor deyip bizi onlarca kişi içinde küçük düşerecek tavırlarla kenara aldı, bağajımızı boşaltmamız gerektiğini söyledi. Başka çalışan sisteme bakıp haklı olduğumuzu söylesene bize bütün bağajları 15er kilo olarak ayarlamamız gerletiğini söyledi ve zerre kadar anlayış göstermeyerek 1 saat bizi onca insanın önünde uğraştırdılar.

Netice olacak 90 kilo bağaj için ücret ödedik ve 15-25 kg arası çantalara yerleştirdik, ama yardımcı olmak yerine kaba tavırlarla bize zorluk çıkardılar.

Bir çalışan 1-2 kilo fazla olsa sorun olmaz demesine rağmen KABA kel göbekli çalışan Hassan 1-2 kilo içinde sorun çıkarmak istedi, itiraz etmemiz üzerine arkadaşı ile telefonda görüşüp geri adım atmak zorunda kaldı! Saygıszız tavrı burda da devam etti.

Umrden döndük niye gereksiz yere sorun çıkartıyorsun dediğimizde BANANE UMRENİZDEN diyerek iyice haddini aşarak alçakça karşılık verdi!

YAŞADIĞIMIZ TAM BİR REZİLLİK VE ÇALIŞAN BİR İNSAN MÜSVEDDESİ!

Herzaman el bağajını normal bağaj olarak bizden kabul eden Flynas nedense bu çalışan tarafından reddedildi. Her anlamda bize zorluk çıkarıp haddini aştı onun yüzünden bir daha asla Flynas ile uçmayacam ve herkese bu rezilliği yayacam. Halbuki önceden her zaman Flynas önermiştim!!

Bütün mercilerde bu çalışandan şikayetçi olacaz! Bu hadsizlik yanına kar kalmayacak!!

Beste flugzeuge der Welt, ich finde die sogar besser als saudi airlines

Flynas is rhe worst airline I have experienced in my whole all career. Very bad service and arrogant staffs.

Am I the only one with my family who lived Flynas. Fantastic experience nothing went wrong, the plane departed on time and on top of all plenty of leg room on fact amazing leg room. Nothing negative to say.

I was harassed by another passenger while traveling with flynas. Despite reporting the incident immediately to the crew, no proper action was taken. Instead, I was moved from my original paid seat to another, less comfortable seat, without consideration for the seriousness of the situation.

The passenger not only made inappropriate requests to the staff in my presence, offering money in exchange for assistance, but also directed inappropriate behavior toward me personally. He asked me for help while looking at me in a disturbing manner and went as far as to touch me without my consent.

This incident left me feeling unsafe, and the lack of adequate response from the airline staff only worsened the experience.

Worst experience ever. The flight was 5 hours delayed out of Mumbai. The company refused any compensation to food&drinks in the airport. We were so delayed that we missed our connect flight here they offered a voucher for another FLYNAS flight of 300 SAR that would not even cover the luggage cost for a new ticket. We took the cost of hotel and a new ticket ourselves me and my 12 year old daughter and where promised by the customer service we could get some compensation. Now 2 weeks after the airline refuse to offer anything else than virtual fly money equaling 300 SAR for 2 people (35 EURO per pers)
I recommend NEVER to fly with this airline. Both at Mumbai and Riyadh the ground personel was so rude and just sent ud from one end of the airport to the other and no one wanted to take responsibility and offer something to eat/drink

I had a flight with Flynas from Cairo to Jeddah on March 3, 2025. Upon arrival, I filed a damaged baggage claim at Jeddah Airport (Claim Ref: 27644). Despite repeated follow-ups and being asked to submit personal and banking information, I have not received any refund or feedback for over a month.

I received several automated emails saying the case was “closed” without any resolution or explanation. No one from Flynas contacted me by phone or email. As a frequent flyer with Flynas, I am extremely disappointed by this lack of professionalism and customer care.

I’ve since escalated the matter to the General Authority of Civil Aviation (GACA) in Saudi Arabia and will continue to pursue accountability. Until then, I cannot recommend Flynas to anyone based on this experience.

Flynas is by far the worst airline I’ve ever dealt with.
• They only offer customer service in Saudi Arabia.
• When I finally reached them, I was treated with extreme rudeness and disrespect.
• No response to emails whatsoever – it’s like they don’t even exist outside Saudi.
• They promised to arrange a transit visa after booking, which turned out to be a complete lie.
• Once they took my money, they refused to refund it or offer any help.
• I tried cancelling my ticket and requesting a refund, but the system was useless and no support was provided.

This is not just bad service – it’s a scam.

Flynas is dishonest, unprofessional, and should not be trusted. Avoid them at all costs.
May God hold them accountable for the harm they cause.

Wish I could rate them 0.
I booked a flight for my dad from Turkey to Amman with a transit in Riyadh.
They rescheduled the flight from Riyadh to Jordan so that they now overlap and he can’t make it. The only way to get a refund or reschedule is by calling them using the same number that made the booking or by sending them a message on WhatsApp.
Of course, doing that takes houuurs and £20. When you finally reach them, they say it has to be done with the same number used for the booking. My dad is an older man stranded in Turkey by himself who will not know how to do this.
I explained this to the agent. I also explained that their call centres are not working — I even had my dad try calling, but it kept lagging (not even on hold). The agent kept giving me the same answer: use WhatsApp or call.
I asked him if the cancellation could be done via the link provided — he said it would be subject to the terms of cancellation! I told him I need solutions for this, and he just ended the chat!
So unprofessional and unhelpful! They rescheduled, they have a faulty call centre, but somehow it becomes my fault and I’m supposed to pay hundreds of dollars for it!
DO NOT USE THEM!

Transit through Jeddah.
I arrived Jeddah from from Italy by Wizz air for a transit purpose to my last destination. I have been required to have visa and to pay 395 SAR (around 100 USD) for 4 hr trasiton stay. I tried to mention to visa officers the situation. All visa officers didn'n hear about Wizz air. My guess is they don't like it at all. They insisted on that I had to pay because flynas flights take off from Terminal 1 which part of the airport I have landed but far away around 20km from it.
I had to pay for one year visa for only for 4-6 hours stay. And I had to pay another sum equivakent to aound 40 USD for a taxi. That is a hiden business. Flynas and wizzair should provide a bus to facilitete transit for travellers.
My advices don't try flynas. I wanted to order cookies and coffee. They said they couldn't accept payment cards for the time being. What is that ?

Het is de slechtste maatschappij waarmee ik ooit gevlogen heb met name van jeddah naar brussel. Heel onbeschoft personeel in Jeddah.

There's no possible way to talk to their customer service team on a all - you can only text them on web chat and whatsapp - the customer service team will not help you and they will end the chat.
Avoid!!!!!
The website was glitching.
if you call their international number it just repeats the ads over and over again - spent 10 mins calling them 6 times each and no way to get connected to the customer service team - it even says press 9 to speak with customer service and repeats ads forever after that. Absurd.

One of the worst airlines I have ever tried. I flies from Dubai to Cairo and I had one stop in Jeddah. The first flight was the worst I got sick because of them. It was very cold and I asked for blanket and they told me I have to pay. I said okay. They went and never got it. Then I asked again. They asked to see my visa and it was weird. Then they came back said no stock.
Then in the second flight. I asked for a cup of tea. They told me after they give me the tea that the machine is not working and that it is cash only. I told them I have only one currency which is not the KSA currency. They said no and they put me in very bad situation. They made the people setting next to me pay for me. After all of this.
I got my back and I found out that my bag was opened and my private stuff was opened. I was disgusted!!
One of the worst experience I have ever been through

I warn you to reserv in this ugly flight it is very bad.

Our flight is late due to over selling flight number is xY175 on 3 rd of june at 3:55 AM and postponed to 2 hours later. As well as they reserve to us the latest seat in the flight.

Reaching to customer service is not possible it takes toooooo long to reach out.

It is a very bad experince. It is our 1st experince and definetly will be the last.

My friend tried to board the plane to come north Cyprus via Turkey, they would not let her on even though she had the next flight and was just in transit, on top of that, they were really rude to her.
Crap airline, don't waste your money on them

Disappointed with Cancellation Policy – Hoping for Better Customer Support

I recently booked a Flynas flight from Dubai to Jeddah but unfortunately had to cancel my trip due to not being able to secure a Saudi visa. I reached out to Flynas customer service to request a waiver or at least partial refund due to these genuine and unforeseen circumstances.

However, I received a very brief response stating that “reservations in economic categories do not accept cancellation” and that the full value of the ticket would be lost. No flexibility, no discussion of options, and no human engagement — just a one-line, auto-generated response.

I find this approach disappointing, especially when the reason for cancellation is beyond the passenger's control. As a loyal regional traveller, I expect more empathy and customer care, particularly from an airline that is striving to establish itself as a leading low-cost carrier.

I have formally requested that my case be escalated, and I genuinely hope Flynas takes this feedback seriously and reconsiders their stance. I am still open to a fair and goodwill-based resolution. Good customer service is not just about policies — it’s about how you handle exceptions with care.

Booking Reference:
Case Number: CAS-2505170006

I’m proud to be Flynas’s first customer to travel with cats from Dubai DXB Airport, and I’d like to share my experience.

At first, I was very apprehensive about using Flynas’s pet transport service, especially since I couldn’t find any reviews online. I reached out to the Flynas call centre to clarify the details, but unfortunately, they were not very helpful—they simply repeated the information already available on the website. I also emailed with questions about acceptable cat carriers, but didn’t receive a response. To get clear answers, I went in person to RUH airport and spoke to the check-in staff and manager. Thankfully, they were much more reassuring. One of the managers even called a person at DXB airport and confirmed that cats are indeed allowed. He mentioned that Flynas is hoping to grow this new service and needs customer support for it.

On the day of travel, I arrived at DXB with my two cats and all the required documents. Initially, the staff and manager at check-in were unaware that pets were permitted on the flight and told me no. After some checks and a call to the flight’s pilot, I was given the green light. I have to say, it was handled professionally, and the manager/supervisor on duty was very kind and helpful. We were checked in within about 15 minutes.

Here’s my feedback:

* Staff should be up to date on important new policies, especially ones like this that involve detailed planning and preparation from passengers.
* The call centre and WhatsApp live chat teams need better communication with airport check-in staff to give accurate, consistent information.
* Finally, replying to customer emails—especially regarding pet travel—would go a long way in building trust and making the experience smoother.

Would I recommend Flynas for pet travel? Yes—if these areas are improved. The flight itself was smooth, and once the initial confusion was resolved, everything was handled well. With a bit more coordination and communication, this could be a fantastic service for pet owners.