Flybe Omdömen 

Kamila, at Birmingham Airport, Flybe front desk was amazing.

Thanks so much, really went above any beyond for me

Terrible inconsistency with hand luggage charges. I was charged for hand luggage on my outbound flight even though the same luggage met the size requirements on my return flight? My bag was measured at the gates for both journeys - there are clear inconsistencies. The only difference between journeys was that my outbound flight was half empty... it seems as if the airline was trying to charge extra to take account of an empty flight. Disrespectful staff extorting money from customers any way they can. Disappointed and won’t be travelling with this airline ever again.

My bag fitted in belfast and didn't fit on way home ,complete wasters. Use easyjet when can. 35 pound wasted

Not even worth 1 star... I travelled with Flybe a couple of months ago and I took a hand luggage exactly the size as the stated but they asked me to put fully into their size box and I showed them that it goes inside but it will scratch the shell if left inside. They charged me £45. On return, I used the same bag and there was no problem. It was the staff attitude that was the problem!!

I am a frequent traveller. When i fly from Manchester (around 10 times per year) Flybe is always late. The average delay is 1 hour but I had worst than that. The combination between Flybe delay and Manchester airport is both physically and psycologically exhausting.

Ok we know they try to squeeze baggage money out of you but in my case I have been emailed 1 to 4 times and my manager has received my notification too, numerous times so I get what size the luggage should be. Tiny ok.
What I don't get is why the app cannot find my flight.
Using the reference on the baggage email they sent me the app couldn't find the booking. I finally checked in on the website and had the ticket pdf delivered. It is still not on the app. Why have an app that cannot check you in and keep your pass?
This week so far, Easy Jet, Iberia, BA, And last week KLM and Brussels Air managed this trick without too much difficulty. Flybe, check in on the website and print your ticket if you can.
If you saw my post last week then this was not a voluntary flight. Sometimes needs must, even Flybe.

Been robbed £35

I feel bad for the staff having to enforce stupid baggage size policies as it's not their fault, however as I sit here in the airport waiting for my delayed flight watching passengers desperately jamming their carry-on bags into the tiny shoe box sized cage only to be told they'll have to pay a £35 (£70 both ways) charge, it has dawned on me that the company is in trouble and this is a last ditch attempt to rip off their customers for some extra money before they go bust. I honestly feel sorry for the staff more than anyone as they feel the real brunt of it all.

Flying on a de Havilland to and from Isle of Man so not the usual 737 experience to be fair. However, their ground staff are evidently on commission to charge extra by putting cabin bags into the hold.

Even that I could vaguely accept but the insistence that my bag was acceptable whereas my wife's bag was not (despite the bags being identical) is the kind of Neanderthal attitude I cannot abide. Whatever happened to common sense or is that a step too far for Flybe?

My personal experience with Flybe is always bad. I flew 3 times with Flybe this year and it is always late by at least one hour. Please add extra one hour and mental stress to your journey when you fly with Flybe.

This airline uses their policy of deliberately having a cabin baggage size smaller than any other airline to extort money from their passengers. On my flight today from Edinburgh they were charging customers £35 per bag that was just one centimetre over size. I counted 12 being charged whilst I was boarding.
I have now made the decision never to fly with this company again...I very much doubt that even with the new branding of Virgin anything will change.

NEVER AGAIN !!!!! We flu from london to Edinburgh all good BUT in Edinburgh one lady choose me and mom and she said our luggage is big abt 1cm has no idea that only Flybe have width 35cm But what was worse the lady check only us nobody else , there was lots ppl with a lot bigger suitcases , she told me she checked everyone , LIAR as my other friends had lot bigger suitcase and they went in ok. Be AWARE IN EDINBURGH as they r B.... !!!!!

Honestly the worst experience around hand baggage I’ve ever had. Our baggage fits fine on Ryanair and Easyjet, and fit within Flybe’s own sizing system at London City, but would not fit in the second container at Edinburgh for the flight back. We were forced to pay £35. I hope you enjoy your £35 tip as we will never fly this airline again!

I have just tried to book a flight with flybe from Manchester to Newquay but got 'timed out'. I went back in to book and the price had gone up from £148 to £196 in the space of 2 minutes. Absolutely disgusting no other airline puts the prices up that quickly.

Belfast is a regular destination for me as I travel for work ,always with the same case.
Despite having travelled yesterday and still having the approved cabin bag label in situ I,along with every Flybe passenger was made to insert their bags into the sizer before being allowed into security , mine only fitted because I bashed it in upside down , something cracked audibly on removing my bag from the sizer so I now have a damaged bag ! Thankfully it wasn’t my back which cracked as all passengers were forced to retrieve their bags by tipping the entire sizer on its end and assisting each other to get their bag out whilst a queue of fellow passengers ,many with visible “approved cabin baggage “ stickers looked on with no help whatsoever from Flybe staff!
This is blatant revenue raising and appalling customer service .

As others have said below, incredibly tight-fisted policy on hand baggage - was charged £35 at the gate for a carry on bag that has fitted plenty of times on easyJet and other budget airlines. Even worse, I had already offered to put the bag in the hold, as other members of my party had been forced to do so - and was still told that I would have to pay the £35. Hope that this policy is providing sufficient extra revenue for them to make up for the fact that I will never fly with FlyBe again, if I can possibly avoid it - and would advise others to avoid them if they can

I booked a return trip flying from Birmingham to Edinburgh for mine and my husband’s first wedding anniversary. I had checked my cabin bag was within the stated size before travelling. Had no problems at BHX, but on return from Edinburgh I was charged £35 as my bag wouldn’t fit in their metal box! I was furious, since I had no such issue on the outbound flight. I was forced to pay it, but continued to take it into the cabin anyway, and it fit perfectly under the seat in front of me, as it had on the way from Birmingham!
So I was fined £35 for no reason whatsoever! I have complained and requested a refund and got a very rapid “pre-written” response stating that I was charged correctly as my bag didn’t fit the required size of their test box - yet it fit in the space on the actual plane!! Unbelievable. This company is a joke! They were probably instructed to apply these charges due to the plane being less than half full! Now I can see why it was! I will NEVER use Flybe again!

I would struggle to give one star. Had a terrible experience on 24th Oct from Edinburgh to Exeter. None of the check in machines were working and the assistant at the check in desk was so slow and unhelpful we only had 16 mins to catch our flight despite being waiting for over an hour to be served. On arrival to the boarding gate which was staffed by quite a number of very unhelpful staff, we were charged £140 for 4 small cases which are standard cabin sized bags. The attitude of the staff was awful and customer care did not exist. Our party consisted of 2 adults, a 6 year old and an 18month old in a buggy. To say the trip was stressful was an understatement. I am not surprised that the airline is dubbed Flymaybe !!!! I have to say, however the staff at Exeter were excellent on our return journey and the Edinburgh staff could learn a lot from them in terms of how to treat customers.

Absolute shower of excrement. Just got stuffed for £35 at the gate because wifes bag was 1.5cm too wide because of the side handle. Mine just about fit.
Yet onboard the wifes bag fit in the overhead and mine wouldn't: Go Figure.
I have taken the offending bag all over the world and only on flybe does it ,"not fit".
As a result it went in the empty hold so why they feel it's ok to charge you £35 is beyond me.
Next to go bust I hope...

Worst check in staff at Manchetser airport. Disgusting and unprofessional attitude.