Ordered some wood flooring adhesive from Flooormart. Placed the order at 3.10pm and by 4pm same day it had been dispatched. Next day delivered as promised, can’t fault the whole transaction from plac... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Good Customer Service. The ordering process was easy. Two separate orders placed. First one arrived quickly and without a problem. The second order was delayed due to damage in transit and the... Se mer
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Called 4pm Thursday to see if delivery would be possible (2xtubs of wood glue 28kg) for a job the following Monday. Was told to place the order and it would arrive on site that day. I made comments th... Se mer
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Easy ordering online and quick delivery by DX. Items professionally packaged. If DX were able to provide a timeslot for delivery rather than just a day it would have been 5 stars. I have used Floo... Se mer
Företaget har svarat
Företagsinformation
- Golvförsäljare
- Leverantör av byggnadsmaterial
- Byggmaterial
- Gör-det-självbutik
- Verktygsbutik
- Verktygsgrossist
Om Floormart
Skrivet av företaget
As the UK’s leading online flooring tools specialist, where others make it difficult, we make purchasing flooring tools outrageously simple. Whether you are looking for specific flooring tools, adhesives, screeds or even carpet tiles and linoleum – Floormarts friendly team of flooring specialists are only ever a phone call away. Whether you prefer to give us a call, make use of our live chat service or even pop-in to our stocked trade counter, every member of our team is ready and willing to go the extra mile to ensure you are equipped to the fullest. Offering rapid delivery times and hugely competitive prices, Floormart strive to provide you the best possible customer service we can.
We at Floormart avidly believe in and support the development of the flooring industry and the individuals that call themselves members. We back our commitment to the flooring industry through the active sponsorship of different industry bodies, including the NICF, FITA and CP Assessments. Whether you are new to the flooring industry, or are a seasoned veteran, we have you covered with absolutely anything and everything you ever may need.
Simply browse our straightforward website, or give us a call today to start your Floormart journey.
We at Floormart avidly believe in and support the development of the flooring industry and the individuals that call themselves members. We back our commitment to the flooring industry through the active sponsorship of different industry bodies, including the NICF, FITA and CP Assessments. Whether you are new to the flooring industry, or are a seasoned veteran, we have you covered with absolutely anything and everything you ever may need.
Simply browse our straightforward website, or give us a call today to start your Floormart journey.
Visit Our Website
Kontaktuppgifter
Unit 1, 7 Craven Street, LE1 4BX, Leicester, Storbritannien
- 01162042515
- sales@floormart.co.uk
- www.floormart.co.uk
4,4
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 42 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
As per description and fast delivery
14 september 2025
Svar från Floormart
Thank you for the great review, we really appreciate it!
Amazing customer service
Amazing customer service, quick to answer the phone when I had a question and items arrived next day!
14 september 2025
Svar från Floormart
Thank you for the kind review, we really appreciate it and hope to see you again soon!
easy to order on line
easy to order on line, was kept informed of delivery time and the delivery driver confirmed drop off time
11 september 2025
Svar från Floormart
Thank you for the kind review, we really appreciate it and hope to see you again soon!
Received what I ordered at the time…
Received what I ordered at the time specified. Great service.
15 september 2025
Svar från Floormart
Thank you for the kind review, we really appreciate it and hope to see you again soon!
Svar från Floormart
Thank you for the great review Christian, we really appreciate it and hope to see you again soon!
Svar från Floormart
Thank you for the great review Laraine, we really appreciate it and hope to see you again soon!
Ordering and delivery of floor grinder…
Ordering and delivery of floor grinder was easy to do and arrived in 3 working days as stated. Actually used the floor grinder today and found it easy to use after watching a video on line. There could be a better manual on how to use the machine and what parts needed to be tightened, like the brush attachment, should it be tightened at the collar or should it be a bit loose to move around.( the instructions in the manual not very helpful).
As a female using this I found the floor grinder easy to manoeuvre.
9 september 2025
Svar från Floormart
Thank you for the great review, we are so glad to hear you are happy with your product and service, and we hope to see you again soon!
Svar från Floormart
Thank you for the great review, we really appreciate it and hope to see you again soon!
Ordering easy, delivery slow
I liked the ease of finding what I wanted and placing an order. I didn’t like that it had to be ordered from another supplier so would take a couple if days and I certainly didn’t like DPD taking an extra day to deliver it, use another transport company if DPD are going to let customers down!
9 september 2025
Svar från Floormart
Hi,
Thank you for your feedback, we are really pleased to hear you found the website and ordering process straightforward.
Some items are supplied directly from our manufacturer, though we do try and keep as much as possible in stock, which can add a short lead time; and we always aim to make this clear at the point of order.
We do not use DPD, however this information has been passed forward onto our couriers to ensure this does not happen again. If you do have any further questions or issues, please let me know.
Very good value for money
Very good value for money. Quick delivery, but would have been nice to have a bit more notice for when it will be delivered.
9 september 2025
Svar från Floormart
Thank you for the kind review Adam, we really appreciate it and we have passed your feedback to the couriers for future!
Svar från Floormart
Thank you for the kind review Tracy, we really appreciate it!
What I ordered was fine but the lack of…
What I ordered was fine but the lack of communication was a joke emailed multiple times and had no reply stats on there website 2-3 days delivery mine took over a week
9 september 2025
Svar från Floormart
Hi Allen,
Thank you for your feedback, and we’re sorry for the lack of communication you experienced; that is not the level of service we aim to provide.
While delivery times can vary depending on stock levels and manufacturer lead times, we fully accept that we should have kept you better informed. We appreciate you raising this and are working to improve response times and communication, particularly during busy periods.
Svar från Floormart
Thank you for the kind review Trevor, we really appreciate it!
I ordered a wolff screed rake it was…
I ordered a wolff screed rake it was reasonably priced, quick delivery and very good communication from floormart.
4 september 2025
Svar från Floormart
Thank you for the kind review Daron, we really appreciate it and we hope you love your new rake!
Svar från Floormart
Thank you for the kind review, we really appreciate it!
Easy ordering and precise real time…
Easy ordering and precise real time tracking for delivery
5 september 2025
Svar från Floormart
Thank you for the kind review Ceri, we really appreciate it!
Svar från Floormart
Thank you for the kind review, we really appreciate it and hope to see you again soon!
About as dodgy as they come
About as dodgy as they come. Emails are rejected. Telephone njumber given is 'that number not recognised'. They use DX - the worst delivery compoany in the world - so when DX do their usual thing of dumping the parcel anywhere but where they are supposed to, after contacting DX to complain, DX say go back to who sold it to you. Floormart! See the first couple of sentences.
10 september 2025
Omdöme utan inbjudan
Svar från Floormart
Thank you for your review.
We are sorry to hear about your experience and would like the opportunity to look into this properly.
We haven’t experienced any issues with our phone lines or email system, so we’re keen to understand what may have gone wrong with your order. Please contact us at sales@floormart.co.uk
with your order details and, if possible, the telephone number you attempted to call , so we can investigate this fully.
We do appreciate your comments regarding DX. While we work with a number of couriers, we understand how frustrating delivery issues can be and we’re always reviewing courier performance to ensure our customers receive the best possible service.
If you are happy to get in touch, we’d be more than happy to help resolve this for you.
Excellent service
Excellent service, easy and clear ordering process, deliver quickly
29 augusti 2025
Svar från Floormart
Thank you for the kind review Teresa!
Svar från Floormart
Thank you for the kind review Guy, we really appreciate it!
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